Rochester Dickens' Swiss Chalet Hotels

"The rooms and I say rooms because we had to refuse the first room which had faulty central heating, excessive water on bathroom floor and a bed with worn out mattresses. To add insult to injury they threaten to call the police instead of offering another room when my wife complained. The second room also had flooded bathroom, broken TV, faulty window and faulty heating we endured the three nights but will never return. "

"We stayed here for two nights while visiting my mum in hospital. The location was good. From the outside, the hotel looks run down, and the car park to. Once inside its a lot better, clean, looked after and very friendly and helpful staff. The bedroom we had was a good size, a comfy bed though the pillows were a bit firm for me. The ensuite was big with a very good shower. The rooms are dated and could do with updating. The breakfast was lovely with good choices on the menu and it was free. Free parking as well which is a bonus. I would stay again if the need arises. "

"I loved it. Really lovely room in a lovely location"

"Great location and very quiet. Check in and out so easy. Parking outside."

"We are in our 70’s and found the road the property is on to be a little busy and rather noisy from about 7am.Also quite a steep climb from the centre of Rochester. Otherwise very convenient for the train station and all of Rochester’s attractions."

"Much bigger than I thought the apartment would be which was a complete win. Perfectly clean and well furnished, with everything you need to stay comfortably. Excellent location. Highly recommend. "