Downtown Freeport hotels in Freeport

"There was no fridge, microwave, iron or telephone. We saw that other rooms had appliances.The safe was broken. The key card that opens the door after 11pm wasn't working so we were locked outside. The security officer was not in place to let us in and nonchalantly stands in front of the door and says "pull" but didn't indicate that he had pressed the button to let us in. There was no one at the front desk to reactivate our key card when it wouldn't work to open our room door. "

"The staff were very nice, but appeared to be understaffed, from the year before. We have stayed at this resort for at least 7 years,,,,this year just seemed not to have all the activities and staff as the have had previously. "

"The peoperty itself was great. It felt safe and thr people were lovely. "

"Bad Sevice! At check-in, I was told I could not get a second key unless I paid $15/day because they thought I might be “hiding” someone. This made no sense since the booking clearly states the base rate is for two guests and the unit sleeps up to six. I was already paying for two people. The issue was never resolved. Shortly after entering, a housekeeper opened the door without knocking, claiming management sent them to check the room. It felt intrusive. During my 5-night stay, there was no cleaning, no towel, or linen service, even though other rooms were being serviced. At one point, I found a second key left in my room that was not mine, raising concerns someone had entered without notice. WiFi was another major issue. While it is advertised, it did not function properly during my stay. I confirmed the password was correct, but the connection was extremely weak and essentially unusable. When I returned to the front desk for help, I was told, without any real effort to assist, that “it doesn’t work” and that it had been an issue for weeks. No solution, timeline, or alternative was offered. One of the main reasons I booked a two-bedroom unit that sleeps multiple people was for flexibility. I have family on and off the island, and having space for visits or unexpected situations was important. I was not trying to exceed capacity or get anything for free—the room was paid in full before arrival, and other family members had similar accommodations at the same property."

"Laundry service was efficient. Kitchen well stocked. Had every thing we needed to further enhance our stay"

"Breakfast was delicious and the 4th floor view of the water and property was beautiful "

"Yes the AC was cool, My room C8 had dead roaches in it."

"I had a one night stay"

"Ideal location, nice and quiet, clean and cute "