Downtown Reno Luxury Hotel

"I reserved a non smoking room, however the room reeked of smoke my entire time there. No available rooms to switch to and when the front desk recommended a machine to clean the air it took them forever to bring it and not only that I had to be out of the room for more than an hour. This machine only cleaned the air for like 2hrs and the smoke smell returned."

"Casino floor was great with amazing casino staff "

"The SPA garbage cans were all overflowing; I had a couple's massage, and my massage therapist smelled like last night's leftover alcohol bucket :( All the lines to check into our room were a mile long, forcing us to leave for the SPA so we wouldn't be late to our appointments. It was a drag for real!"

"It was a good stay not going back "

"yes"

" Clean room, nice staff. Wish they had a lounge area without a bar or slots. Just some comfortable chairs by check in would be nice."

"Love this place! We’ve stayed there several times, and every time has been fantastic. Walking distance to so many great places to eat and drink. Walk along the river. Enjoy the speakeasy. Such a unique and fun place to stay that isn’t a casino!"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "

"Room was musty upon check in don’t think anything of it told hubby to turn on the air. We stayed at that hotel due to a wedding. After the wedding at 11pm the room wouldn’t get colder than 71. We had a few drinks tried to go to sleep, figuring eventually the room would cool. The pillows sucked they seem fluffy until you put your head on it and it goes completely flat. Try layering two, then it’s too much. By 1am my husband was so uncomfortable and so was I we decided to just go back home. Went to the front told them about the AC and that we just wanted to go and were disappointed since we came for a wedding and it was a night away from the kids. The front desk lady seemed like she didn’t care, she said ok I’ll have someone check the air when I’m done with my audit. Meanwhile there is a RAVE happening! We Couldn’t hear it on our 8th floor room but leaving the hotel at 1 am trying to go down the sidewalk that had tons of people wasn’t that great. This is my second time here and sadly I won’t be back. Our room this time had a working toilet fan but the time before (1 month prior to this visit) the fan didn’t work and the fan in the brides suite also didn’t work, which isn’t fun if you have a nervous poo plus people trying to get ready. "