Downtown Reno Luxury Hotel

"Lovely room with great view (the Resort Tower), great room service with really good food. The pool and hot tub were open and fun. Folks at the counter were very helpful, as were other staff members. "

"We loved everything about your hotel and casino. The room was one of our all time favorites."

"Everyone was so nice. The spa was nothing less than a-mazing. Had a pro level massage…loved the meditation room."

"I reserved a non smoking room, however the room reeked of smoke my entire time there. No available rooms to switch to and when the front desk recommended a machine to clean the air it took them forever to bring it and not only that I had to be out of the room for more than an hour. This machine only cleaned the air for like 2hrs and the smoke smell returned."

"The SPA garbage cans were all overflowing; I had a couple's massage, and my massage therapist smelled like last night's leftover alcohol bucket :( All the lines to check into our room were a mile long, forcing us to leave for the SPA so we wouldn't be late to our appointments. It was a drag for real!"

"It was a good stay not going back "

" Clean room, nice staff. Wish they had a lounge area without a bar or slots. Just some comfortable chairs by check in would be nice."

"Love this place! We’ve stayed there several times, and every time has been fantastic. Walking distance to so many great places to eat and drink. Walk along the river. Enjoy the speakeasy. Such a unique and fun place to stay that isn’t a casino!"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "