Ratings based on 164 verified reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 4 Jan 2020
Nice location & staff members but no restaurant in the hotel.
by a verified traveller
Posted 31 Dec 2019
Very nice and clean hotel in a walking distance to all main attractions.
by a verified traveller
Posted 30 Dec 2019
by a verified traveller from Pennsylvania
Posted 29 Dec 2019
Great location. Centrally located among most attractions. Friendly staffs. Good breakfast buffet. Only flaw for me is that no bath tub to relax your body after a long walking day.
by a verified traveller
Posted 9 Dec 2019
The staff is exceptionally friendly and helpful: they made us feel like family! The location is very convenient to all the main attractions in the historic section of Firenze, and to the rail and bus station. In particular, Rachel, Nina, and Angelina were highly professional, and went to great lengths to ensure our visit to Firenze was extraordinarily successful.
Comment from Hotel Management
18 Dec 2019 by Chiara, Hotel Management
dear guest,
that is the feeling we want our guests feel: to be at home.
thank you so much for sharing your experience here.
All the staff want to thank you, Nina Rachel and Angela most of all.
I hope to have the chance to welcome you again.
chiara
front office manager
by a verified traveller from Los Angeles
Posted 6 Dec 2019
Great location, friendly staff, clean rooms. Highly recommend
Comment from Hotel Management
18 Dec 2019 by chiara, Hotel Management
Dear Lila,
thank you very much for your words, very appreciated by the staff.
I hope to host you again,
Chiara
Front office manager
by a verified traveller from Louisiana
Posted 3 Dec 2019
The hotel was excellent and exceeded our expectations! The staff was on point from the moment we arrived until the time we left. The rooms were clean with great amenities and the breakfast made for a great start to each day!
Comment from Hotel Management
18 Dec 2019 by Chiara, Hotel Management
Dear jared,
Thank you very much for ypur kindeness.
We are so happy to have exceeded your expectations.
The staff, all, do always its best to make the stay of the guest the best possible.
I hope to welcome you again.
chiara
front office manager
by a verified traveller
Posted 1 Dec 2019
Great hotel, within walking distance of the train station and of most of Florence’s landmarks.
Comment from Hotel Management
18 Dec 2019 by Chiara, Hotel Management
Dear guest,
thank you very much for your appreciation.
The position is reaffy convenient to vosit the city.
Wishing to host ypu again.
chiara
Front office manager
by a verified traveller from NC
Posted 1 Dec 2019
Best hotel we stayed in during Italy trip. Clean rooms, great showers with body spray, rainfall shower head. Friendly & helpful staff.Good breakfast with lots of options
Comment from Hotel Management
18 Dec 2019 by Chiara, Hotel Management
Dear Arvin,
thanks a lot for your words, they make us so proud.
Our target is to make the guest feels like at home, safe and pamper, and we are happy to know you liked the homemade breakfast and the rainfall shower.
I hope to host you again.
Chiara
Front office manager
by a verified traveller
Posted 1 Dec 2019
Comment from Hotel Management
18 Dec 2019 by Chiara, Hotel Management
Dear Guest,
thank you very much for your opinion.
kind regards
Chiara
Front office manager
