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"The building is in need of a full refurbishment throughout. Tired carpets and curtains, damaged or poorly repaired walls, broken lifts and windows. For the price listed, i could have found better and had i have known, i would have. The parking was free, after speaking to the young man on reception, he said it was not necessary to record my vehicle registration. So i guess we'll see if a ticket lands at my door. Wouldn't recommend this hotel. "

"Excellent property. Great location and had thought of everything for young families "

"It was okey, I stayed just one night is not enough time but the staff it's attentive and so kind."

"Didn't stay. Checked and and given room key to a room which was already occupied. Entered room and walked in on other guests. Given another room which was lesser standard than first room. Duty manager was difficult and argumentative. Left the hotel and stayed elsewhere "

"Beautiful old hotel in an excellent location for the city centre! We stayed in the Surlingham junior suite and the room was big and so full of character we absolutely loved it! The staff were so friendly and helpful and we would totally recommend staying here!"

"Lovely, clean room, comfortable bed and friendly staff. Parking was available under the building &, with a bus stop just across the road, access to the city centre was easy. We had breakfast on our last morning which was fresh & had everything we wanted."

"Room was clean and had everything we needed. Greta location with easy and direct links to the city via the P&R"

"Very nice hotel, nice and clean and spacious rooms. Special shout out to the lovely lake, with the weather we had it was superb to sit out there with a beer."

"St"