Indian Wells El Dorado Country Club Hotels

"There were changes made ...that weee not on the agenda....arrived at location...to a tiny room with no kitchen, very tight quaters ...nothing like advertised. Staff did try to accommodate, and upgraded us to a mordern updated suite, which seem better than the first place, but cable had to be tyrned on, the pool which appeared nice from afar, up close however was dirty and full of debris, used beer bottles floating in the pool water, as well as insects ....and ducks...yes ducks , the place seemed NOT ready for guest, the door lock battery died out and there was no way to enter the room. For over an hour, when maintainance arrived...they literally had to break in through the porch area, its first impressions were not very good...not at all"

"when we arrived at 100 in the after we asked if we could checkin early they said room was not ready so we showed up at 400 pm checkin time I asked for a phone call no phone call to lets us knowwhen are room was ready as we were walking to our room they had rooms on the bottom floor with venders selling merchandise to I have no clue to me this was very unprofessional I was wondering what kind of place we checked into the room was ok the hotel was out dated aaaa there was a basket in the bathroom with no soap or anything in it no shampoo in the room no soap lucky we brought are own I would not stay here again very disappointed"

"The staff here were super accommodating and friendly. 5 stars across the board"

"Huge room!"

"the breakfast was fantastic...our room was clean and comfortable, the staff was lovely...pool was excellent, didn't try the hot tub...nice quiet area...would love to stay here again.."

"Beautiful "

"Was a nice stay"

"Definitely not a place I would recommend staying at. The first room we were provided did not cool down, the AC was not working properly. They tried to fix it and after being in the room for about 4 hours we had to pack everything up and moved to another room that seemed smaller but the AC was working only to find out later that the bathroom door did not close. We went down to the lobby to inform them, only to be told that maintenence waa done for the day and no one could go check on it. We had five people on our reservation and were only provided 3 hand towels and 3 bath towels. We had to go to the lobby and ask for additional towels. The room we were moved to had someone's personal items in one of the drawers, the items were turned in to the staff at the reception area. The two rooms we were in were had several carpet stains, dirty walls, dirty lamps, dirty couches, along with worn furniture. The trash cans around the property had overflowing trash and filthy floors, they definitely need more housekeeping all around including a good pressure washiing. I took out my own trash to the big trash can at the end of the hall several times, which should be cleared out from there by housekeeping a few times a day. On one of the nights I took out my trash and placed it in the trash can around 8pm only to still find it there the next morning when I passed by around 11am. The pool was another story, some days it was so filty with moths, bees and other debris, along with murky water. "

"🌟🌟🌟🌟🌟"