10/10 Excellent
Juan David
1 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Juan David
Stayed 2 nights in Dec 2025
Aparthotel
The Palms Hotel
2.5 star property
Choose dates to view prices
Photo gallery for The Palms Hotel
Located close to Old Peñol Replica and Rock of Guatapé, The Palms Hotel provides a terrace, a garden and a hot tub. Treat yourself to a deep-tissue massage or other spa services. Guests can connect to free in-room WiFi.
Reviews
1010 out of 10
Exceptional
Popular amenities
- Pool
- Hot tub
- Kitchen
- Parking included
- Free Wi-Fi
- Spa
The current price is HK$1,210
HK$1,210
HK$1,295 total
12 Apr - 13 Apr
Room options
Available filters for rooms
Showing 4 of 4 rooms
View all photos for Luxury Apartment, 2 Bedrooms, Mountain View
Luxury Apartment, 2 Bedrooms, Mountain View
Highlights
Individually furnished
Private rooftop hot tub
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
- Mountain view
- 1938 sq ft
- 2 bedrooms
- Sleeps 4
- 1 Queen Bed and 1 King Bed
View all photos for Superior Apartment, Balcony, Mountain View
Superior Apartment, Balcony, Mountain View
Highlights
Individually furnished
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
3 bedrooms
- Mountain view
- 861 sq ft
- 3 bedrooms
- Sleeps 6
- 1 King Bed and 2 Queen Beds
View all photos for Standard Apartment, Balcony, Pool View
Standard Apartment, Balcony, Pool View
Highlights
Balcony
Individually furnished
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
- 861 sq ft
- 2 bedrooms
- Sleeps 4
- 1 King Bed and 1 Queen Bed
View all photos for Family Apartment, Mountain View
Family Apartment, Mountain View
Highlights
Individually furnished
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
3 bedrooms
- Mountain view
- 861 sq ft
- 3 bedrooms
- Sleeps 6
- 3 Queen Beds
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About the area
Located in El Peñol, The Palms Hotel is in a rural area and near a boardwalk. Old Peñol Replica and Plazoleta de los zocalos are notable landmarks, and the area's natural beauty can be seen at Peñol-Guatapé Reservoir and Rock of Guatapé. Don't miss out on a visit to Valerio Antonio Jimenez Cultural Center. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our El Peñol travel guide
View more Aparthotels in El Peñol
Via Vereda Guamito, El Penol, Antioquia, 053857
What's nearby
Peñol-Guatapé Reservoir6 min drive - 2.5 km
Rock of Guatapé20 min drive - 9.0 km- Old Peñol Replica4 min drive - 1.8 km
- Parque Comfama23 min drive - 10.0 km
- Piedra del Marial33 min drive - 12.4 km
Getting around
- Medellín (MDE-José María Córdova Intl.)79 min drive
Restaurants
- Casa Colombia18 min drive
- Pier 72 Restaurante3 min drive
- Alex Parrilla11 min drive
- Típicos El Peñol11 min walk
- ParadorTuristico La Casa del Café6 min drive
About this property
The Palms Hotel
Along with 15 outdoor pools, this smoke-free aparthotel has a hot tub and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and charcoal grills. Each apartment boasts a heated floor and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences, such as a fridge and a microwave. Change of towels is available on request.
The Palms Hotel offers 4 accommodations with minibars and a safe. This individually furnished accommodation includes dining tables. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.
This El Peñol aparthotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 55-inch Smart televisions come with cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and change of towels can be requested. Housekeeping is provided on a daily basis.
15 outdoor swimming pools are on site along with a hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and sports massages.
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Property amenities
Pool/Spa
- 15 outdoor pools
- Deep-tissue massages
- Fenced pool
- Free pool cabanas
- Hot stone massages
- Hot tub
- In-room massages
- Pool gate
- Pool loungers
- Prenatal massages
- Sports massages
Internet
- Available in the apartment: Free WiFi and wired internet
- Available in some public areas: Free WiFi
Parking and transport
- 24-hour return airport shuttle on request for a surcharge
- Free uncovered self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking available
Family friendly
- Children stay free (see details)
- Outlet covers
- Pool gate
- Stair gate
Kitchen
- Blender
- Cookware, dishware, and utensils
- Dishwasher
- Full-sized refrigerator/freezer
- Hob
- Microwave
- Oven
- Paper towels
Dining
- Dining table
- Minibar
Bathroom
- Hair dryer
- Shampoo
- Soap
- Toilet paper
- Towels provided
Living spaces
- Dining table
- Heated floor
Entertainment
- 55-inch Smart TV with cable channels
- Games
Outdoor areas
- Charcoal grill
- Garden
- Outdoor furniture
- Terrace
- Walkway to water
Pets
- Service animals only (pets not allowed)
Suitability/Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible parking space
- Cobblestone flooring in public areas
- Handrails in hallways
- Handrails in stairways
- No lift
- Smooth flooring in public areas
- Stair-free path to entrance
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Smoke-free property
Services and conveniences
- Change of towels on request
- Housekeeping (daily) (for a fee)
- Iron/ironing board
- Proposal/romance packages
- Safe
Location highlights
- In a rural location
- In the mountains
- Near a health/beauty spa
- Near a hospital
- Near the airport
- Near the boardwalk/promenade
- Near the marina
Things to do
- Inflatable splash pad
- Water sports equipment
- Boat tours nearby
- Ecotours nearby
- Fishing nearby
- Hiking/biking trails nearby
- Jet skiing nearby
- Kayaking nearby
- Motor boating nearby
- Surf lessons nearby
- Theme park nearby
- Water skiing nearby
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector (host has indicated there is a smoke detector on the property)
- First aid kit
- Outdoor lighting
- Security system
- Fire extinguisher
General
- 1 building
- 4 floors
- 4 units
- Built in 2019
- Garden
- Individual furnishings
- Renovated - November 2025
- Towels (changed on request)
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cleaning fee: COP 40000 per accommodation, per night (varies based on the length of stay).
- You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: COP 400000 per vehicle (return, maximum occupancy 4)
- Airport shuttle fee per child: COP 400000 (return)
- Cleaning/housekeeping/linen fee: COP 40000 per day
- Credit card charges are subject to a surcharge of 5 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Parties and events are allowed on site
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 259808
We should mention
This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does The Palms Hotel have a pool?
Yes, this property has 15 outdoor pools. Pool access is from 8:00 AM to 9:00 PM.
How much does it cost to stay at The Palms Hotel?
As of 12 Mar 2026, prices found for a 1-night stay for 2 adults at The Palms Hotel on 12 Apr 2026 start from HK$1,210, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Palms Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Palms Hotel?
Self-parking is free at this property.
What time is check-in at The Palms Hotel?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.
What time is check-out at The Palms Hotel?
Checkout is at noon.
Does The Palms Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of COP 400000 per vehicle applies.
Where is The Palms Hotel located?
Situated near the airport, this aparthotel is 1.3 mi (2.1 km) from Peñol-Guatapé Reservoir and 1.4 mi (2.2 km) from Old Peñol Replica. Rock of Guatapé and Parque Comfama are also within 6 mi (10 km).
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Reviews
The Palms Hotel Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Amenities
10
Property conditions & facilities
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0