Ely Ely Museum Hotels

"Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!"

"Super cute establishment! Room was super clean, room service came every day and replenished everything. 2 complimentary bottles of water provided every day. Staff literally bent over backwards to accommodate every step of the way. The restaurant was absolutely fire!!"

"Great hotel, quite location, lovely rooms and service "

"A nice modern hotel which is well located"

"The hotel is ideal situated for the town centre & High St & having its private parking is a real bonus."

"Great hotel and reasonably placed. Great to have facilities to make your own food with a shop downstairs. Bar area was lovely and gym is ok for a hotel - a little small. Rooms were really comfortable"

"I had a pleasant stay. All the staff were helpful. My room and bathroom were clean. I enjoyed the breakfast. Good value hotel."

"Really nice rooms, quiet and spacious. Will definitely use the property again. Check in could be a little quicker"

"Dry close to trains. Places to eat are nearby. Rooms were quiet"