酒店太旧了,房间里有股味道。前台工作人员业务能力不行,check in 了20分钟,最后还刷了两次我的卡,很无语
SiJia
於 2023 年 2 月住了 4 晚
10/10 優異
Zihua
2022年2月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Zihua
於 2022 年 2 月住了 1 晚
8/10 不錯
真實旅客
多人同遊
2021年11月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點很棒,服務人員態度很親切
真實旅客
於 2021 年 11 月住了 3 晚
6/10 一般
真實旅客
商務旅客
2021年3月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2021 年 3 月住了 4 晚
10/10 優異
Zilong
2024年3月27日
讚好:整潔度、職員與服務和住宿狀況
good!
Zilong
於 2024 年 3 月住了 3 晚
8/10 不錯
Maria
伴侶同遊
2024年3月25日
讚好:職員與服務、設施服務和住宿狀況
Good restaurant! The signature fish plate was my favorite.
Maria
於 2024 年 3 月住了 2 晚
4/10 欠佳
Thomas
家人同遊
2024年3月25日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Both of our evenings the TV was cutting out and pixelating. Apparently this was blamed on the cable company. With the thermostat at it's coolest setting, it was still too warm in the room. The carpet had a stain right in the center of the room.
Personnel were pleasant and the breakfast was nicely done. Apparently the hotel is owned by the tour companies who may be putting profits above customer satisfaction, a short sighted approach. When we checked out I listed the deficiencies noted during our stay and the agent wrote them down but said any discount or compensation would have to come through Expedia. I purchased travel insurance when I made my reservations. I am not sure if that is any help or not. Considering that we paid about $300.00 for off season rooms I expected better. So here I am communicating with Expedia. Is there anything that can be done for us? Tom