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"Clean, friendly and great location"

"The location of the Norfolk Arms in Arundel is great. Coffee shops, restaurants and the castle itself are all a short walk away. However, I can see that the rooms could get stuffy in the summer as the windows only open about 6 inches and there is noise as guests come and go from the rooms in the courtyard building. The simple reason why I would not stay here again; the bed pillows are the worst I have ever seen in a hotel. They were hard and flat with minimal filling. I placed a sweater inside one of the pillow covers to use that night as no amount of fluffing did anything for what they provided."

"Lovely stay again ,we will be back"

"Amazing service, beautiful room, relaxing stay"

"Absolutely unprofessional and rude behavior of member of staff at reception in the 01 may morning. Will not recommend to deal with this hotel if that is work related stay. A member of staff was inadequate and incompetent. Refusing to provide with a room invoice, where i have paid DIRECTLY to reception on my check in, blindly arguing with people from abroad whos primary language is not English. And in fact being wrong in a situation he created."

"Room was lovely and clean and comfortable. Staff were great and friendly, even though we had a slight issue with using the web site offerings drinks."

"Parking ok"

"Room clean breakfast and bar good"

"Clean and spacious room, great breakfast, quiet area."