Vienna Fernwärme Hotels

"It was very nice & clean including the kitchen. The receptionist man gave me a nice room on the 4th with a balcony. Many thanks "

"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "

"staff are amazing. everyone goes over the top "

"We had a fantastic stay at this hotel, the location is great, ten minute walk to the train station or a tram stop right outside. Food at the restaurant was great as were the drinks and the room was excellent too - 10/10 would return"

"It was well located. We were walking distance to the center of town and the Danube. And we were right besides the trolley line D which goes to the main train station and the Belvedere, an amazing art museum. We found a really nice restaurant near by, the Landskneckt with decent prices, very good meals and very friendly staff. The hotel has a very good breakfasts too. It was a very quiet hotel. The price was decent.The staff was very friendly and helpul. We liked the old keys that we could leave at the desk. And we love knowing the reception was staffed 24 hours a day. "

"The hotel's decor is beautiful. I particularly loved the high ceilings. It felt so grand in the rooms "

"Wonderful stay, staff really friendly, clean and quiet room."

"Staff were very helpful on all fronts."

"The room was clean and comfortable. Would highly recommend "