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Reviews of Hancock Hotel

4 out of 5
Hancock Hotel
631 South Main Street, Findlay, OH

Reviews

9.8

Exceptional

Rating 10 - Excellent. 732 out of 838 reviews" "
Rating 8 - Good. 72 out of 838 reviews" "
Rating 6 - Okay. 20 out of 838 reviews" "
Rating 4 - Poor. 8 out of 838 reviews" "
Rating 2 - Terrible. 6 out of 838 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Definitely will stay again!
Stayed 1 night in May 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

DARLANDA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself!
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is knowledgeable and very friendly. Beautiful hotel!
Stayed 1 night in May 2024

10/10 Excellent

Ginger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. It was recommended to me and it certainly lived up to the expectations. The staff was very friendly and accommodating and the valet young men were very friendly and polite. I will recommend the Hancock to anyone who will be staying in the area.
Stayed 1 night in May 2024
Response from Front Office Supervisor Evonne on 17 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean hotel. Feel very pampered & great staff!!
Stayed 1 night in May 2024
Response from Front Office Supervisor Evonne on 17 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Chivonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, the steak house is great stay when I’m in Findlay
Stayed 2 nights in May 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I look forward to this hotel every time I visit my child at the University of Findlay. The Hancock Hotel is a beautiful building, the staff is wonderful and very friendly.
Stayed 1 night in May 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Very classy!
Stayed 1 night in May 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

8/10 Good

Tonya, Sylvania

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Did not like the fact that their parking structure was valet only.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
I love this property and will return every year!
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great!
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Peter

Travelled with family
The traditional decor was fabulous. This was our first time at this hotel, and certainly our first choice in the future.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

2/10 Terrible

Bill

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 21 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. Service could use a little work.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

8/10 Good

Ralph

Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 12 May 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Brionnah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our Wedding night and it was beautiful! Highly recommend
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay and I will definitely be returning
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come here every time we are in town because it is clean with great staff
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor Evonne on 6 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Camden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, charming hotel is a nice compliment to the downtown area! Happy to enjoy a luxury stay in such a small town!
Stayed 1 night in Apr 2024
Response from Front Office Supervisor Evonne on 6 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

6/10 Okay

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The towels had a sour smell. Also no fan in the bathroom. Snug on one of the pillowcases
Stayed 1 night in Mar 2024
Response from Front Office Supervisor Evonne on 6 Apr 2024
Thank you for your review. The concerns in this review have been brought up to management.

8/10 Good

Laura

Stayed 1 night in Mar 2024
Response from Front Office Supervisor Evonne on 18 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Tim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place for the cost.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor Evonne on 6 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff were incredibly welcoming and kind.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor Evonne on 27 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor Evonne on 27 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Great location and super nice. Staff was amazing.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and excellent stay
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Adrianne

Travelled with partner
Liked: Amenities
Our toilet seat was loose, but other than that, everything was wonderful
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Northern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy and simple, my only complaint was the cost of parking.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay!
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Jamie

We had an amazing stay clean friendly and soft bedding
Stayed 1 night in Mar 2024
Response from Front Office Supervisor Evonne on 27 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hancock Hotel was excellent! Well decorated rooms and very clean. The shower was to die for after a long, snowy drive!
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor Evonne on 8 Mar 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

8/10 Good

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pillows were not comfortable at all.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor Evonne on 6 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service!
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

4/10 Poor

Krista

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay here if for cool tepid showers & pay parking
The hotel looks very nice. And it is very clean. The additional $15 per night for parking was not disclosed when I book this room. The receptionist said they have to pay Marathon for parking so we have to. However, Marathon owns this hotel. So ridiculous nonsense, there. After we paid for the parking, the valet takes issue when we are checking out. Telling us we have to move. I could’ve probably overlooked most of that until I took a shower, it was so tepid and lukewarm, I have never had a worse shower at a hotel. The bed was comfortable. I won’t be staying here again.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor Evonne on 6 Apr 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the perfect port in the storm. An unexpected stop that turned into a beautiful date night with dinner at Mancy’s
Stayed 1 night in Feb 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel lives up to ratings
I just stayed 1 night but this is a lovely hotel. It checks all the boxes. As all hotels should be. I’ll stay here in the future when traveling
Stayed 1 night in Feb 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Valet Steven went above and beyond to provide excellent service.
Stayed 4 nights in Jan 2024
Response from Front Office Supervisor Evonne on 21 Feb 2024
Thank you for staying with us. We are delighted that we could enlighten your experience at the Hancock Hotel. Your review is of the utmost importance to us. We look forward to guiding your next journey.