Folkestone Folkestone Beach Hotels

"The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had."

"Warm welcome from the staff who were very helpful and friendly. Elevator in hotel which was a bonus and room upon entering was clean and very spacious for a standard room. Bath was included as well as shower which was nice, beautiful view of a large garden and sea view. We didn’t try any food although the selection looked good. Very comfortable sleep and check out was great too, would 100% stay again. "

"Spotlessly clean, lovely staff, tired decor but at the price it's tremendous "

"Stayed here in a suit for my wife's birthday for 2 nights the room was lovely the sea view was more of a slight peek though some building's and tree's the lady on reception was really helpful, parking can be a bit hit and miss with only a handful of spaces available and some of the staff were using them. Overall enjoyed our stay we will be back ."

"Beautiful location. Lovely rooms. "

"Cleaner is definitely NOT doing their job! Yes the hotel is dated but theres absolutely no excuse for bad cleaning it'll ruin their business. Cleaner was outside our window smoking all morning so we couldn't even open the window in our room. Reception staff very friendly and helpful couldnt fault them at all."

"Fantastic location right on the harbour, lots to see and do within walking distance. Located in a building separate to the main restaurant/bar, so no issue with any noise. Lovely breakfast in the restaurant each morning. Note no parking and your best option is the Harbour arm carpark, which is £20 for 24hours. "

"We did not have breakfast. there were shops nearby. our room was dirty. there was mould in the shower. the curtains were torn. the chair was broken. we were given 2 uncovered teabags and 2 mugs and a kettle only. the 2 bath towels were not new. no face cloths or handcloths. the room stunk because the carpet was very dirty. our room had no bedside lamp. "

"Room very clean but bed uncomfortable. Carpark very small and tight plus other users park over 2 bays making it hard to park."