All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 396 out of 1012 reviews" "
10 - Excellent
396
Rating 8 - Good. 252 out of 1012 reviews" "
8 - Good
252
Rating 6 - Okay. 162 out of 1012 reviews" "
6 - Okay
162
Rating 4 - Poor. 100 out of 1012 reviews" "
4 - Poor
100
Rating 2 - Terrible. 102 out of 1012 reviews" "
2 - Terrible
102
7.6/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Lentecha
13 May 2024
Liked: Staff & service
The bed this time was amazing.. the bathroom had hair on shower gel dispenser, a dirty hand towel, and look like feces stains on the side of the toilet didn't see until in the bubble bath that was gross...
Response from Jason Smith - General Manager on 6 May 2024
Oh my goodness, Alla. We are grateful that you let us know about a potential issue here. We are contacting our pest control service immediately. Please accept our apologies for any inconvenience.
10/10 Excellent
John
Business traveller
22 Apr 2024
Staff very friendly and helpful. Excellent hot breakfast. Great accommodations.
John
Stayed 2 nights in Apr 2024
Response from Tom on 4 May 2024
Thank you for the perfect score, we are pleased that you were pleased with your experience.
6/10 Okay
Mohammed
Travelled with family
22 Apr 2024
Liked: Cleanliness, staff & service
The only issue with my room was washroom is outdated. Shower head doesn’t have any force. The tap is leaking water.
Mohammed
Stayed 1 night in Apr 2024
Response from Jason - GM on 6 May 2024
Thank you so much for sharing your feedback, Mohammed! It is valued and appreciated. Drippy faucets are costly! Thanks for staying with us!
Disappointed. Front entrance was blocked by a van that sat for at least 30 minutes. Breakfast bar was very limited and many items were empty and not refilled. Hampton service has deteriorated while rates have increased. No more Hamptons for us.
Delcine
Stayed 1 night in Apr 2024
Response from Jason Smith - General Manager on 23 Apr 2024
Thanks for the post, Delcine. We regret failing to meet your expectations. We can't really control the traffic in front of the hotel, but we can make sure that we don't run out of waffles! Thank you for sharing.
8/10 Good
Michael
13 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from Tom on 4 May 2024
Thank you for your response and hope you come back so we can get a 5 out of 5 next time.
10/10 Excellent
linda
Travelled with family
12 Apr 2024
Great location downtown with a short walk to shop and restaurants!
linda
Stayed 2 nights in Mar 2024
Response from Tom on 15 Apr 2024
We are glad you enjoyed yourself, please tell your friends about us and come back in the near future.
We had a good time the hotel was good for the price we paid. Breakfast was okay for dinner the wings could have been cooked a little longer.
Overall our stay was good.
Shameka
Stayed 2 nights in Apr 2024
Response from Jason - GM on 23 Apr 2024
Thanks for the feedback, Shameka! We enjoyed having you as our guests!
Location is great.
Housekeeping staff didn’t clean room not even once for 4 nights 😞that was disappointing
Zvijezdana
Stayed 4 nights in Apr 2024
Response from Jason Smith - General Manager on 23 Apr 2024
We are equally disappointed, Zvijezdana! Thank you for bringing this to our attention. I'll be circling around with our Housekeeping Team first thing in the morning! Please accept our apologies.
I came for my daughter wedding and where I placed my suitcase the roof was leaking, I reported it and they never did nothing.
Camille
Stayed 1 night in Apr 2024
Response from Jason Smith - General Manager on 23 Apr 2024
Well that's not right, Camile! Thank you for taking a moment, when convenient, to reach back to me or any member of our management team, especially if any of your belongings were damaged. Please accept our humble apologies.
Check in was super easy especially since we had arrived hours before check in. The person on reception went out of their way to find us a room that was read, which he did.
Albert
Stayed 1 night in Apr 2024
Response from Jason - GM on 11 Apr 2024
We are so glad you enjoyed the visit Albert! We look forward to welcoming you again.