We saw many negative reviews about hidden fees, poor beach maintenance, and valet parking issues, but we decided to proceed with our stay, managing expectations since we had already paid.
The hotel had recently switched from Sonder to Kasa on July 31, 2025, and we stayed in August.
Fortunately, our experience was amazing! None of the complaints we read seemed valid anymore. The private beach offered complimentary chairs and umbrellas, and towels were readily available in the lobby. We appreciated the complimentary amenities, including shampoo, conditioner, body lotion, toilet paper, plates, cups, razors, toothbrushes, as well as free cans of water, coffee capsules, and occasional fruit.
While cleaning services were not daily unless requested, this suited us well. The setup felt like home, complete with a kitchen featuring a microwave, coffee machine, and sink. We could leave dirty towels and garbage outside our room for pickup, which was convenient. The only drawback was weak shower pressure, though temperature was fine.
The staff, especially the valet team, Nettew and Yuron, were super friendly. We used an app to request our car, and it was ready by the time we reached the elevator. They never solicited tips, but we chose to tip for their excellent service.
The nearest are a 7-11 and some eateries in Deerfield, about a 5-minute drive or a 35-minute walk. Most guests rented cars or used Uber.
If we travel again, we would definitely return!