6/10 Okay
Paula J.
27 May 2024
Disliked: Cleanliness
Sanibel is beautiful and a favourite place. The appartment was fine but managed extremely poorly.
I have never had call to write a negative review on a property rental via VRBO. However, our recent stay at a property in Sanibel (Florida) managed by Vacasa was a disappointment and their customer service is abysmal. We had several concerns which were reported whilst we were there. Apart from what turned out to be minor issues like a milk stained glass put away in the cupboard and torn furniture, our main issues were that the property did not lock. It was an electronic lock with a key code. We had to risk it and leave the property unlocked so that we were able to go out but it obviously left us feeling concerned, there were key cards for the pool and they did not work, other guest let us in and master bathroom was virtually unlit with only one light working out of 8. The sink/mirror and shower were in complete darkness. I have been corresponding with Vacasa and so far the same person hasn't replied. I have now responded ot 8 different people and they ignore all my concerns except the bathroom light where they continually tell me where the light switch was and to lie to say that the lights are working. It was just a simple single on/off switch. After they told me that the lights were checked before we arrived and after and they are working perfectly I told them that was untrue and that I have photos; requesting an email address so that I could send proof of only one light bulb illuminating. The response was I should have sent th whilst I was there. Will never rent with VACASA
Paula J.
Stayed 3 nights in May 2024