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Express Inn & Suites的評價

2.5 out of 5
Express Inn & Suites
1302 S 13th St, Decatur, IN

評價

7.0

不錯

10 分評分，優異；58 則評價中有 17 則" "
8 分評分，不錯；58 則評價中有 18 則" "
6 分評分，一般；58 則評價中有 7 則" "
4 分評分，欠佳；58 則評價中有 6 則" "
2 分評分，很差；58 則評價中有 10 則" "

7.2/10 

整潔度

6.8/10 

職員與服務

6.0/10 

設施服務

6.8/10 

住宿狀況

6.4/10 

環保程度

評價

8/10 不錯

Morgan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Gwenn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very comfortable mattress good nights sleep
於 2024 年 4 月住了 2 晚

2/10 很差

Bradford W

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I will never book at this property again. I bokked thru Expedia "pay at property " i get a phone call at 4pm demanding i give them credit card information to run my card right then. I use a prepaid card for booking, for these purposes, so if someone hacks my card, I can just cancel it. I was booking overnight for a business function and wasn't checking in unti 6pm or so. I told this guy that and he told me that i have until 5pm to give him a card he can charge right then or loose the reservation. Well.... needless to say, We choose to not keep the reservation due to the lack of professional of this hotel and could tell our stay wouldn't be enjoyable.
於 2024 年 4 月住了 1 晚

2/10 很差

Tyler

商務旅客, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
TVs did not work , rooms were not clean

4/10 欠佳

Larry

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Rozina

於 2023 年 11 月住了 1 晚

4/10 欠佳

James

讚好：整潔度
不滿：職員與服務和設施服務
Nothing special. Had to check in with a kiosk no person to person. I'm not a robot, shouldn't have to check in with one. Price on Expedia was misleading.
於 2023 年 11 月住了 2 晚

10/10 優異

Heike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 9 晚

6/10 一般

Kendra

寵物同遊
不滿：職員與服務
They have a virtual checkin machine that took a long time. The person on the other end was nice, but the machine was inefficient. I saw zero other staff while there (one night) and the door leading outside -which was right next to my room - was never locked. I felt a bit unsafe. They also charged $25 extra for each pet. So ultimately, my choice to pick an inexpensive pet-friendly hotel was totally inaccurate. I would not stay here again and it’s not likely I’ll stay in any other express inn since they have moved to hire less in hotel staff.
於 2023 年 9 月住了 1 晚

6/10 一般

Tim

商務旅客
Was a decent place to stay while working out of town. If spending time there with a family I would recommending spending more and going to a nicer cleaner place.
於 2023 年 9 月住了 8 晚

6/10 一般

Kyle

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

2/10 很差

Ann

不滿：整潔度、職員與服務和住宿狀況
Beware of Sneaky Fees
The carpet was terribly stained. Room was dark over all. Furniture was sticky. The kiosk was impersonal and awkward and they tried to add on a pet fee as I was checking in. $25 per cat per night. When I explained that nothing was mentioned on the site about a pet fee, they didn’t deny it but said it was their policy. I said I wanted to cancel my four day reservation and I was told I needed to go through hotels.com. That was a whole other ordeal. We settled on charging me for one night (plus pet fee) and canceling the last three days. I don’t have a problem with the fees but don’t present them to your customers after you’ve quoted them a price! It’s a deceiving practice.
於 2023 年 8 月住了 4 晚

8/10 不錯

James

讚好：整潔度和職員與服務
於 2023 年 7 月住了 2 晚

8/10 不錯

Daniel (Stow)

讚好：整潔度、職員與服務和住宿狀況
It was weird checking in, you check in thru a kias instead of actually working with a person behind a desk. Not a fan
於 2023 年 7 月住了 1 晚

8/10 不錯

Bradley

讚好：職員與服務
Comfortable and quiet
Clean and comfortable.
於 2023 年 7 月住了 1 晚

8/10 不錯

Corey

讚好：整潔度和職員與服務
於 2023 年 7 月住了 3 晚

10/10 優異

TOMMY (DUARTE)

讚好：整潔度、職員與服務和住宿狀況
clean, easy check-in, simple, comfortable one night stay.

10/10 優異

carlos

於 2023 年 7 月住了 1 晚

8/10 不錯

Christine

讚好：職員與服務
Thank you for communicating with me, Dexter. I’m glad I got my USB charger. I called to make sure it’s covered. Thank you. Have a blessed evening.
於 2023 年 6 月住了 1 晚
steve 於 2023年7月2日的回應
thank you soo much we hope to see you soon :)

10/10 優異

Paul

於 2023 年 6 月住了 1 晚

10/10 優異

TOMMY (DUARTE)

於 2023 年 6 月住了 1 晚

10/10 優異

Amber

於 2023 年 6 月住了 1 晚

8/10 不錯

JAMES

商務旅客
讚好：整潔度
The room was clean. No coffee maker in the room. But it did have a fridge and microwave.
於 2023 年 6 月住了 2 晚
steve 於 2023年7月2日的回應
Thank you for your valuable review we have coffee maker in the lobby 24 Hrs !

2/10 很差

Morgan

Never made it there, blew a tire out on the highway. Made it to the rest area and had to sleep in the car till morning. Would of rathered of stayed in the hotel.
於 2023 年 5 月住了 1 晚

4/10 欠佳

Jaime

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯

Paul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice accomodations. Beds are very comfortable. 24 hour coffee machine. We'll be back. Virtual front desk clerk by way of video kiosk.
於 2023 年 5 月住了 1 晚

6/10 一般

William

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Bill. I hated the check in system. It's a pain.
於 2023 年 5 月住了 1 晚

2/10 很差

Vivek

不滿：整潔度
於 2023 年 3 月住了 1 晚

4/10 欠佳

Marshall

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Zero Hospitality
This hotel had no staff for the entire duration of my stay. No one was on-site to refresh a room, or restock toiletries. We checked in via a video kiosk, that was hard to understand the person on the other side. During the checkin process, I was double charged. Since no one was staffed at the hotel, we had to go get our own shampoo, soap, and a blanket (from a store). The desk in the room was broken, chairs were old with torn fabric, handle on dresser broken... This is all just poor management with no hospitality at all. Really no excuse. Their customer service email is just a gmail account, they didn't even take time to setup email so clearly why would they take time to maintain their hotel... I will not stay here again, and avoid any hotel in this brand. I will let anyone I know to not stay here at all.
於 2022 年 12 月住了 4 晚

4/10 欠佳

David

不滿：職員與服務
They didn't clean up the room after my first night - no changing of sheets, no fresh towels, etc. The chair for the desk was broken and about one foot off the ground so it was unusable. I asked for a wakeup call (spoke to a man) but did not get the wake up call. I told the manager that someone was in the parking lot sleeping in their car and he said 'so what's the problem'...this didn't make me feel safe. Otherwise the room was fine. Check in and check out was via a zoom-like kiosk. I never saw a person at the front desk. Good card keys. The drapes covered the heater/cooler unit so I had to tie them up so the room would be kept at the right temp. TV remote was too complex to use, no directions. WiFi didn't really work...I could connect to it, but when I tried to use it, it kept dropping my connections. Good hot water. Shower head had a narrow stream...it looked rusted up, it was not adjustable. Bed was comfy. Good lighting at sink. I stayed two nights and took everything with me whenever I left the room.
於 2022 年 10 月住了 2 晚

8/10 不錯

Sandi

於 2022 年 10 月住了 1 晚

6/10 一般

Douglas

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
Room smelled like smoke; bought center e to deaden the smell every morning and night. No front desk staff, just a kiosk. Not very hospitable at all.
於 2022 年 9 月住了 3 晚

6/10 一般

WILLIAM

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Bill
Television did not work . Giod thing the cOffee was free because it was not wortg paying for. Worried about slipping in the bathtub while taking shower.
於 2022 年 9 月住了 1 晚

8/10 不錯

robin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 2 晚

10/10 優異

Annie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place and easy after hours check inn …. Would stay here again
於 2022 年 8 月住了 1 晚
Steve 於 2022年9月1日的回應
Thank you soo much for your precious review hope we will see you soon again !

8/10 不錯

Marcos

讚好：整潔度、職員與服務、設施服務和住宿狀況
Is very clean,the staff is always there to help. It don't have a pool.
於 2022 年 7 月住了 1 晚
steve 於 2022年9月1日的回應
so sorry we were having pool before but after covid we closed i hope we You will be giving us chance to serve you again Thank you !!have a great day

2/10 很差

Jason

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Good thing it was cheap
First off, no onsite staff. Check in was via a kiosk, that actually wasn't bad but when you have no toilet paper at check in then don't get room service the next day then call that evening and get told there is no one there to get me any, after local stores were closed, that sucked. King sized mattress looked like a 400lb person has slept on the left side of it for 20 years. Stains on carpet and walls. Plus killed a nasty brown spider that was in my dirty clothes.
於 2022 年 7 月住了 3 晚
steve 於 2022年9月1日的回應
we sincerely Apologize for the inconvenience you faced during the stay at our Hotel , i will proceed your complaint to the higher management . and will be surely Get back to You !Thank you soo much , Have a great day ahead

6/10 一般

Sviatoslav

家人同遊
讚好：整潔度
Little bit complicated to check in . Pillow was not comfortable and you need to have a blow hair in the room
於 2022 年 6 月住了 1 晚

8/10 不錯

Brenda

於 2022 年 6 月住了 1 晚

2/10 很差

Cameron

於 2022 年 4 月住了 1 晚

4/10 欠佳

Dennis

商務旅客
讚好：整潔度和職員與服務
Very noisy, many customers up past 2 playing music and quite a few out in the hall taiking loud.
於 2022 年 4 月住了 1 晚

10/10 優異

Greg (Santa Monica)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Front desk lady was nice. Area is ok w no riff raff. Great for a one night cheap option instead of driving all the way from Columbus to Fort Wayne. Why spend more? Stay here for a night
於 2022 年 4 月住了 1 晚

2/10 很差

Csl

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
No thanks
I wasted my free stay on this hotel and it honestly was so gross and worn out I’m disappointed. I didn’t even stay at the room I ended up leaving !!!! Shower curtain had mold rooms stink ugh I will never again
於 2022 年 4 月住了 1 晚

2/10 很差

Katie

於 2022 年 3 月住了 2 晚

2/10 很差

Danny

寵物同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Carpet was filthy!!! No coffee pot in room!!! No cable station’s on the tv!!!! A parking lot full of crackheads!! Every time I went out!!! Manager was rude!!! Won’t be going back to that establishment!!!!
於 2022 年 3 月住了 4 晚
Sam 於 2022年3月13日的回應
Sorry for that

10/10 優異

Jenny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly staff
於 2022 年 2 月住了 1 晚
Sam 於 2022年3月2日的回應
Thank you very much

10/10 優異

Bob

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Worth the stay!
We were pleasantly surprised by the condition of this lower priced hotel. It was very clean and the staff was accommodating and friendly. The only negative for us was that our room was near the office and lounge where a television was playing loudly all night.
於 2022 年 2 月住了 1 晚
sam 於 2022年2月19日的回應
thank you

10/10 優異

David

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A very clean room, especially for a pet-friendly hotel, which our pitbull puppy loved. Friendly staff! We loved that 2 of the cleaning ladies and the guy at the front desk all met our Chole and loved her. The room was very cleaned and smelled clean without having a chemical smell. Parking was easy with an F350 and long trailer.
於 2022 年 2 月住了 2 晚
sam 於 2022年2月19日的回應
thank you

8/10 不錯

Carla

於 2022 年 1 月住了 11 晚

8/10 不錯

mike

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was fine
於 2022 年 2 月住了 1 晚
sam 於 2022年2月19日的回應
thank you