Kansas City Fountain of Neptune Hotels

"The overall experience in the location"

"Overall a nice hotel. Nice amenities like the pool, fitness room etc. Food & room service typically good, prompt service. Valet service is highly commendable very polite group of employees and very prompt. Check in was slow. However, the following from my viewpoint could be improved: I dropped an earring & looked under the couch it was very dirty, crumbs etc. Room service food is good but they do forget to include some of the food you order - when brought to their attention they bring it quickly. I've stayed at this hotel before & this has happened several times. My favorite part of this stay was the elevator. I thought the elevator was stuck because I pushed the down button and the light kept going off. I was on my way to an appointment and needed to go so I decided to take the stairs down - from the 14th floor. I got down to the 2nd floor and noticed there was no door handle/knob so I proceeded to go the the 1st floor same problem no way to get out onto the 1st floor. Interesting. Curious at this point I proceeded to go down which led to the basement where the valet employees park the cars. Very dark rather dirty looking & still had trouble finding a door out. Fortunately, a valet came down a ramp to park a car & offered to take me back up which I was very happy to accept. Apparently, early morning according to a reliable source, the elevator is just slow. I discovered the next morning that it appears to stop every few floors causing a delay. Nice to know that now."

"Good"

"It was ok it needed to be a bit bigger and the flow wasn’t as easy as it could be. They should’ve had another waffle maker and move the juice and milk area at the end it was very congested. But they were fully booked. The pool was very nice "

"It was ok"

"The only complaint that I have would be the parking spaces in the outdoor parking...the spaces are WAY too small! Other then that loved the property! The staff were phenomenal!"

"Melinda J. is amazing if you need to know anything she’s the one to ask"

"Staff not friendly or helpful "

"Location is great but the room was very small. Nice stay for one night but I don’t think I’d like a long stay there."