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关于盖洛普 1601 号西 66 号公路骑士酒店的点评

1.5 out of 5
盖洛普 1601 号西 66 号公路骑士酒店
1601 West Highway 66, Gallup, NM

点评

6.6
10 分 - 超赞。40 条好评，共有 194 条点评" "
8 分 - 还可以。58 条好评，共有 194 条点评" "
6 分 - 一般。38 条好评，共有 194 条点评" "
4 分 - 很差。21 条好评，共有 194 条点评" "
2 分 - 糟糕。37 条好评，共有 194 条点评" "

7.2/10

清洁度

7.0/10

员工和服务

6.2/10

服务设施

6.4/10

住宿条件和设施

5.8/10

环保

点评

2/10 糟糕

Beverly

与家人出行, 带宠物出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They Canceled our room and said to contact Expedia so they could give us a refund through you & I have not been able to con tact Expedia to get the refund When I selected them they said they were pet friendly & they weren't so we had to go to another hotel & spend $65 for another room
2024 年 1 月入住 1 晚
Guest Relations 于 2024年01月23日 的回复
Dear Beverly,We apologize for any confusion that you may have faced. Please reach out to the third-party site, as it is out of our control. We advise our guests to contact us before hand prior to booking to confirm any details. Please give us another opportunity to show you a much better experience.

8/10 还可以

robert h

2023 年 12 月入住 1 晚

2/10 糟糕

Chantelle

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid at all costs.
This hotel is beyond disgusting. The room is filthy, no maid service at all within the 4 days we were there. The hotel manager keeps the lobby locked and is never there. You’re told to go next door to another hotel and try to get them to handle it. The area is extremely run down. I understand this may be a new venture for the Knights Inn and perhaps they’ve put bought the hotel from someone else. But this was foul. It did not feel safe whatsoever.
2023 年 6 月入住 3 晚

2/10 糟糕

Joanne

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is a dump! Terrible parking too. Old, rundown facilities. Roach motel! Check-in & check-out are next door at the Days Inn which might be a better choice.
General Manager 于 2023年03月24日 的回复
Dear Joanne,We're sorry to hear that the cleanliness of our accommodations failed to impress you. Our housekeeping team will look into all your comments further, and we hope you'll give us another chance soon.

8/10 还可以

LOUIS

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Clean room
Clean room, good price, no frills place to stay
2023 年 3 月入住 1 晚

10/10 超赞

daniel

满意：清洁度、员工和服务、客房舒适度
2023 年 3 月入住 3 晚

10/10 超赞

daniel

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Why Wait
never fails. things that count. clean room, hot water, quiet sleep, excellent pricing
2023 年 2 月入住 3 晚

4/10 很差

Stuart

2023 年 1 月入住 1 晚

10/10 超赞

Adriana

与家人出行
满意：客房舒适度，住宿条件和设施
2022 年 12 月入住 1 晚

6/10 一般

David

与家人出行
满意：员工和服务
Great continental breakfast. No wash clothes. Terrible window covering. Lights shine through screen. Good for amont paid.
2022 年 12 月入住 1 晚

10/10 超赞

daniel

商务旅客
满意：清洁度、员工和服务、客房舒适度
nice bathroom shower, hot water, easy parking, comfortable bedding
2022 年 12 月入住 3 晚

2/10 糟糕

Robinson

8/10 还可以

Monica

Not 2 bad for the price
It was a decent stay for the price. Hot shower was a plus, advertised free breakfast but didn’t have it. It was a cheap place for the night. I would stay again even with the train.
2022 年 10 月入住 1 晚

8/10 还可以

Sandy

满意：清洁度、员工和服务、住宿条件和设施
2022 年 10 月入住 5 晚

8/10 还可以

DAVID

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚

4/10 很差

Herbert

Knights Inn
I had informed property of my planned very late arrival but the office was locked when I did arrive around midnight. Needed to go to adjacent property to check in. There was confusion finding a key to my room although my reservation was made a week in advance. Basic room was clean and comfortable and grab-and-go breakfast was available at checkout.
2022 年 10 月入住 1 晚

8/10 还可以

Rushil，Houston

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfy bed with all required equipments: Microwave, Fridge, Closet, Bathroom; facilities for cleaning clothes.
2022 年 9 月入住 1 晚

4/10 很差

Alexandra

与家人及幼儿出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
First the staff at the days inn where we had to check in were lovely and hard working. The hotel is half abandoned in a weird neighborhood in Gallup, no check in or check out except at the hotel nexrt door, dirty room, dead bug on the bed, paint peeling, thin and uncomfortable single sheet to sleep, and I felt unsafe like we should jam the door. It was pretty loud from both the train and hwy sound, glad we didnt have anyone on either side. Breakfast wasn't set up, again not at our hotel either, and there was only a prepacked take away bag ready. Ok price, but very sketchy with 2 kids and not a comfortable stay or process. Again, not at all the fault of the staff who was managing 2 hotel properties seemingly overnight and on his own.
2022 年 9 月入住 1 晚
Guest Relations 于 2022年09月22日 的回复
Dear Alexandra,Your praise for our staff is much appreciated! However, we are disappointed to hear about the room you received, as we know we are capable of much better. Your concerns will be shared with the respective teams so improvements can be made right away. Allow us to welcome you back in the future for the five-star experience we know we can provide.

2/10 糟糕

Laura

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not as it seems
It’s was disgusting!! Outdated and ghetto!! Pictures on the site are not even close to what the property looks like. I pulled and just looking from my car, I felt unsafe and did not want to get out. There was trash and empty beer bottles in the parking lot and smelled like urine. I had had my windows down and smell was strong. Would never recommend staying there. Take down the pictures for this property and put the real pictures up.
2022 年 9 月入住 2 晚

6/10 一般

Caroline

2022 年 7 月入住 1 晚

2/10 糟糕

Melissa Putterman

与家人出行
不满意：住宿条件和设施，员工和服务
Office was closed. No one answered the phone for THREE hours when tried to call to say we’d check in late. When we arrived after 1:00 am, the sign said the office was open but the door was locked with a note saying we should walk next door to Days Inn to check in. No wash cloths. Parking lot and exterior of the Knights Inn a little seedy.
2022 年 7 月入住 1 晚
Guest Relations 于 2022年07月20日 的回复
Dear Melissa, We're sorry to hear that your experience was not indicative of the care we have in effect when we assist our guests. Rest assured, we are looking into ways to better address this particular issue you encountered, and we hope that the rest of your stay was a comfortable one. We hope to see you again in the future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

8/10 还可以

jean philippe

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 5 月入住 1 晚

2/10 糟糕

Bailey

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 5 晚

8/10 还可以

philip

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚

4/10 很差

Brandy，Heber City

与家人出行
不满意：住宿条件和设施，清洁度
When I got there the manager told me that the rooms were not working idk why or what was the problem so I didn’t stay there and the desk clerk gave me back the money
2022 年 3 月入住 1 晚
General Manager 于 2022年03月12日 的回复
Dear Brandy, Please accept our apologies for any lack of service or miscommunication during your recent experience with us. While we're happy to hear that you received a refund, we'll be sure to discuss your comments internally so that we can look into this further. Thank you, and we hope you'll give us another chance in the future.

2/10 糟糕

Roel

2022 年 3 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 1 晚

2/10 糟糕

Marty

商务旅客
不满意：住宿条件和设施，服务设施
There was carpet over wood floors and the floors were falling through
2022 年 1 月入住 1 晚
General Manager 于 2022年02月11日 的回复
Dear Marty, We appreciate you taking the time to reach out. It is unfortunate to hear of any concerns you may have had with our flooring, and we have passed your feedback along to our maintenance team. Thank you for helping us improve, and we wish you all the best on your next adventure.

6/10 一般

Robert

满意：服务设施，员工和服务
Wood floor, dirty. Toilet was loose.
2022 年 1 月入住 1 晚

2/10 糟糕

Ekow

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Run down
2022 年 1 月入住 1 晚
General Manager 于 2022年01月20日 的回复
Dear Ekow, It is unfortunate that you had some concerns regarding our upkeep. Nevertheless, thank you for voicing your thoughts; we will discuss this internally and seize all opportunities for improvement. Hopefully, your time in town was worthwhile, and we wish you happier travels ahead.

2/10 糟糕

Tye

商务旅客
不满意：员工和服务
Refused to give me a copy of the bill without the price. No towels.
2022 年 1 月入住 1 晚

8/10 还可以

Barry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good price for a nights stay
2022 年 1 月入住 1 晚

2/10 糟糕

Nancy

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Stay was overbooked
I got there about 11:30 p.m. and they turn me away saying that they were overbooked the receptionist took my name and number and my confirmation number or refund and I have not yet to receive one
2022 年 1 月入住 1 晚

2/10 糟糕

VERNON

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Deceiving
We did not like the place we stayed. The pictures in the ad are deceiving. It’s not the same as pictured. The place was rundown. You can hear traffic and train noise. I don’t recommend.
2021 年 12 月入住 1 晚

6/10 一般

Michael

不满意：客房舒适度
2021 年 12 月入住 1 晚

10/10 超赞

Shant

与家人出行
满意：清洁度
The room was clean and welcoming The price was great Thr property was not kept clean Overall just ok place to stay
2021 年 11 月入住 1 晚

2/10 糟糕

Mayte

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I paid but when I was there the manager told me to canceled my reservation because it was late and he doesn’t want to check me in
2021 年 11 月入住 1 晚

6/10 一般

Steve

商务旅客
满意：清洁度
不满意：服务设施
Low cost No one in office when I arrived, had to go to the Days Inn across the parking lot to check in . They didn't have my reservation. Room right next to Railroad tracks with trains going by three times from 11 pm to 12:30 am No cups in the room.
2021 年 10 月入住 1 晚

6/10 一般

Gary

与配偶出行
满意：住宿条件和设施，清洁度
It was comfortable. did not stay long late night early morning. roomy for all my handycapped equitment. very clean very affordable. easy to find right off interstate exit. bed comfortable pleanty of chairs to sit in or at table.
2021 年 10 月入住 1 晚

8/10 还可以

Timothy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice old hotel
2021 年 10 月入住 1 晚

8/10 还可以

Shanna

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
I couldn't connect to the internet.
2021 年 7 月入住 1 晚

6/10 一般

Jackie

满意：清洁度
不满意：员工和服务
2021 年 9 月入住 1 晚

6/10 一般

AmySue Marie

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Should be let known somehow that the units are also rented to long term tenants. That brings a whole different setting and feel to the property.
2021 年 9 月入住 1 晚

2/10 糟糕

Christopher

不满意：住宿条件和设施，清洁度
2021 年 9 月入住 1 晚

4/10 很差

Maggie

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Front office appears to be permanently closed, so when we arrived just after midnight, we had to walk to the hotel next door to check in. I should have booked my stay on the other side of the freeway, where there appear to be much nicer properties. Only picked this one for the price, and I got what I paid for.
2021 年 9 月入住 1 晚
General Manager 于 2021年09月24日 的回复
Dear Maggie, Thank you for sharing your experience with us. We are very sorry for any way in which we failed to meet your expectations, and we assure you that your feedback will be discussed internally. As your travels continue, we wish you nothing but the best.

8/10 还可以

Anna

团体旅客
2021 年 9 月入住 1 晚

2/10 糟糕

Bethaney

与家人出行
Couldn’t check in
Advertised as 24/7 reception. There was a note on the door saying go to days inn next door which was also locked. Not helpful. Couldn’t use our booking.
2021 年 9 月入住 1 晚

8/10 还可以

Roberto

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, nothing negative to say
2021 年 8 月入住 1 晚

6/10 一般

Stephen

不满意：清洁度、住宿条件和设施、客房舒适度
Wrong location
The Google Map redirect sent me to the wrong Knights Inn. 3 miles away. Check in was closed so had to walk to the Days Inn next door. They wanted a Xerox copy of my credit card. Not good business practice. Hotel was cheap so accepted the poor condition. Did not bring anything in the room to avoid roaches and bed bugs.
2021 年 8 月入住 1 晚