Yogyakarta Gembira Loka Zoo Hotels

"The location of the hotel is good, close to Malioboro Street (the main shopping area). The staff welcomed us with a cool and refreshing drink. However, the condition of our bathroom does not match the 5-star "luxury" rating. The vanity and the bathroom door are basically covered by some adhesive materials. It feels like a 2-star hotel! The buffet breakfast is decent, offering a variety of choices. Nevertheless, I did expect more since it's a 5-star hotel. Overall, the hotel did not live up to my 5-star expectations! "

"Contated the hotel through Expedia to arrange a transfer and they didnt get back to me. No welcome drink or automatic assistance with luggage. There was no fridge in the room, wasnt that impressed with the balcony, which you could see into another room and the partition screen was at the main corridor of the floor and when it was windy the metal attachments were banging. Safe is too low down in the cupboard, had to get on our hands and knees, should be higher. There was noone to greet us for breakfast the first day and no explanation of it being a buffet or table service. Asked for a peppermint tea for breakfast but was told i would need to pay extra for this, despite the fact there was loads of coffees you could choose. On the first night we ordered food and beers, and then we got told they only had one small beer left and 3 large, which seems strange in an international hotel. Then it took 30 mins for someone to take our order in an empty restaurant. The food was really good though.We tried to order a bottle of red wine at the roofftop bar but they didnt have the one we wanted and they offered a more expensive one. We went back 2 days later to order the wine again and they still didnt have it in... again for a hotel, a poor show. Location is 3k out of the main hub, cant really walk anywhere, no decent amenities around. Would stay here for a few days if visiting the temples but not for any longer. e room, "

"It was excellent place "

"I booked 3 rooms in this hotel for me and my sisters…we asked all 3 rooms to be on the same level and it’s no problem at all for the hotel…we had nice time and all the staff are very friendly and polite. We had a ‘bit’ of confusion at the end of our stay but Ken, the duty manager on the day had explained the confusion and he handled the minor incident very professionally. Thank you, Ken…you are an asset for Jambuluwuk Hotel Malioboro for your outstanding hospitality! All our rooms are clean and always have all the amenities. Nice location as it’s near Malioboro! Highly recomended for all of you who wants to visit Yogyakarta with your family."

"The basement parking entrance & space are p0very tight. I suggest to have a better design for the transport parking facility."