評分根據 2,404 篇真實評價而定
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Clean and spacous rooms. Vin tage decorations appealing. Excellent service at restaurant.
The Management, 酒店經理 於 2019年9月23日回覆
Dear Valued Guest, Thank you for taking the time to write a review pertaining to your recent stay at the Eastern & Oriental Hotel. It is great to read that we lived up to your expectations and we hope to have the pleasure of welcoming you back. Kind regards, The Management
由經認證旅客提供 來自：Hong Kong
The location is quite convenient to the tourist spot. It gets a good sea view. However, the amenity kit quality is not good enough in view of the 5-star hotel. Slippers quality is bad. It's too thin, not comfortable. Sockets are not enough as I need to find any extra to charge up my camera and mobile phones and Ipad. I could not find a proper place to let the kettle boil the water only if I took away the things on the desk. It was not good as the desk is the only a place for me to put my mobile, map, purse and Ipad.
The Management, 酒店經理 於 2019年9月17日回覆
Dear Valued Guest, Thank you for choosing the Eastern & Oriental Hotel during your recent stay in Penang, as well as for taking the time to share your feedback. We apologize for failing to provide you an enjoyable and memorable experience. We will review your comments and see how we can improve. It was a pleasure having you as our guest and we do hope to see you again in the near future. Kind regards, The Management
Spacious; sea view excellent. The waiters in the 6th floor are professional; quite and excellent seaview environment. Feel being treated and respected consistently as lady and gentleman. On demand service got prompt response. Noisey in mid-night, from 11pm-12am. Yet the toilet facility is excellent. Room cleaning service is impressive. Bath tube is so big and solid. Perfect if one ant-slippery cover in toilet is available, for the showering area and the bath tube are quite slippery.
The Management, 酒店經理 於 2019年8月24日回覆
Dear Valued Guest, Thank you for staying with us and taking the time to share your experience. We are pleased that overall you enjoyed your stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
I've been staying in the Heritage Wing of this hotel for many times, however as the Heritage Wing was under renovation, we have to stay in the new wing for the first time. Comparing with the Heritage Wing, the new wing was too small without providing the sitting area with tea table, no grooming area. I prefer to stay at the Heritage Wing for my next trip.
The Management, 酒店經理 於 2019年7月3日回覆
Dear Valued Guest, Thank you for returning to stay with us and taking the time to provide us with your feedback. We acknowledge your preference of staying at the Heritage Wing and we certainly look forward to your return during your next trip. Kind regards, The Management