室外泳池；躺椅
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歐陸酒店的評價

3.5 out of 5
歐陸酒店
5 Penang Road, Georgetown, George Town, Penang

評價

6.6
10 分評分，優異；581 則評價中有 55 則" "
8 分評分，不錯；581 則評價中有 210 則" "
6 分評分，一般；581 則評價中有 202 則" "
4 分評分，欠佳；581 則評價中有 73 則" "
2 分評分，很差；581 則評價中有 41 則" "

6.8/10 

整潔度

6.6/10 

職員與服務

7.2/10 

設施服務

6.2/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

真實旅客

於 2017 年 12 月住了 3 晚
Ms JAI 於 2018年1月9日的回應
Thanks for staying with us. We appreciate your feedback!

2/10 很差

ZHENGCHUN (中国)

不滿：整潔度、住宿狀況和客房舒適度
一次不愉快的住宿！
酒店位置不错的，附近有几家超市。但很多中国旅行团入住，比较嘈杂。酒店设施老旧，隔音差，楼下唱歌一直到凌晨。一切基本用品（如牙膏牙刷拖鞋）都不提供，房间内的瓶装水收费的，Wi-Fi也是充值才能用，只有大堂Wi-Fi免费使用。早餐选择少，味道差。9点到餐厅都基本被扫光了。

4/10 欠佳

Jaime (Hong Kong)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Just for sleep
Location of the hotel isn't bad. I got sea view(not too big) with cheap price. The hotel only provides basic equipment. No toothbrush, no free WiFi. Ceiling in bathroom has gap, weird. Hotel staffs weren't very helpful, e.g. I need to find taxi myself. The hotel didn't make me feeling comfortable, but the price was just cheap.

6/10 一般

CHEN WEN (高雄)

不滿：住宿狀況
員工訓練不足
大致上還不錯，只有WIFI的部分很差

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Be careful
Hot water isn't hot enough for bathing, small cockroach surrounding rubbish bin, no smile face at reception, doorbell ringing 3 times in the morning even if DND lamp was switched on. Bad sound isolation in room.

8/10 不錯

Wai Chun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

James Chow (Taiwan)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
飯店管理方出爾反爾
出發前曾協調更換日期也獲得同意，沒想到入住當天卻一概不承認，飯店老舊，服務態度也不佳，要個吹風機也沒有，很糟的一次入住經驗！

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
A hotel that easy access to Red Garden - a place you can try many different local food .. Delicious! Staffs are friendly & helpful; Free Wifi is available at lobby & cafe only; breakfast is ok ... The hotel needs to be cleaned more frequent cos wr saw two cockroach when entered the room, but we didn't complain about it as we stopped at this hotel for one night only ...

8/10 不錯

MEILAN WU (TAIWAN)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通便利，樓高面海景緻佳
喜歡給我們的房間，交通便利，有免費CAT公車站停靠，早到及晚離開皆有免費行李寄放，不過WIFI使用要付費

6/10 一般

Terry (HK)

讚好：整潔度
位于市区，要去哪里都方便
一個字講哂,平

4/10 欠佳

P CHEUNG (HK)

不滿：整潔度、職員與服務和客房舒適度
難忘經歷
這是我第一次到檳城觀光，選這間酒店是因為朋友介紹，指她位置適中，價錢相宜，朋友說得對。入住當晚，我被前台編派了一間帶海景的房間，面積比同行朋友的城景房細小及殘舊，房內衛生情況亦比較差。惟考慮地點及價錢後，亦勉強能接受。可惜不愉快事件就在上床前發生了，床上只鋪上了一張薄薄的床單，而朋友房間就鋪有正常的冷氣被。向前台反映，得到的答案是所住房間雖屬舊翼，但價錢相同但擁有海景，已比朋友的城景房優勝，如果衛生情況無特別， house keeping 同事已經算履行了職責。如我覺凍，可取用衣櫃內的毛氈，如我仍感到不滿，可於翌日9點後向經理投訴。答案相當「專業」，相信類似投訴應該時有發生。建議訂房時要求翻新過的新翼房間及於取房匙後立即檢查房內情況。

6/10 一般

Alex (HK)

不滿：整潔度、住宿狀況和客房舒適度
酒店頗舊
位置在市中心, 頗方便. 酒店中文名是"五洲酒店", 不是"歐陸飯店", 酒店頗舊, 毛巾不衛生, 有點"up" 味, 由於第一晚夜機到檳城, 所以才選擇一間價錢平的酒店過一晚. 要求價錢平的可接受, 但如果要求享受的, 這間絕對不適合.

8/10 不錯

kah hoe (怡保,霹雳)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
carpark位很少。。。我等了很久才有位。。。

10/10 優異

Dr cai (新加坡)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
“绝佳的地点”、“一流的服务.
“绝佳的地点”、“一流的服务

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
三星客房糟的難以理解
房間不只有黴味還到處是小蟑螂;要求換房後櫥櫃內的棉被還有前房客留下未清理的假睫毛...驚嚇指數爆表.只想快逃

8/10 不錯

ellen (hong kong)

讚好：整潔度、職員與服務和客房舒適度
very close to komtar
wifi not good enough.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Big rooms

8/10 不錯

真實旅客

讚好：職員與服務和住宿狀況
景點就在附近~~交通也算方便
因泳池而選入住~~但每天只開放早上8點到9點一個小時~~為此行美中不足者

8/10 不錯

Yen (台灣)

讚好：整潔度、職員與服務和客房舒適度
交通方便服務好
價格便宜,服務親切,交通便利.唯一美中不足的是馬桶和冷氣有點故障

8/10 不錯

老何 (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通位置很方便
一般都不錯,二F早餐車太吵了.

6/10 一般

真實旅客

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
90 out of 100
Good position, situated along Penang Street. Excellent price, more than half of that in Cititel in which I stayed for another two nights. Room was slightly old but clean. Wifi connection was everywhere except frequent disconnection disappointed me.

6/10 一般

bigpen (hong koog)

讚好：客房舒適度
位置極佳
位置極佳!服務死板早餐券要每日派發浪費時間！洗手間去水太慢！房間WIFI不是免費！大堂免費WIFI也很難登入！

6/10 一般

Mandee (Hong Kong)

讚好：整潔度和職員與服務
酒店位置十分方便
酒店位置十分方便, 但職員英文有待改進, 房間牆壁較骯髒, 但整體潔淨度與價錢相稱.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
住过最差的酒店 强烈不建议入住
前台服务态度差；房间设施极为老化，味道难闻；窗户也被封死；床单感觉不干净，总之是住过最差的酒店 强烈不建议入住

6/10 一般

SEOGINJIN

讚好：職員與服務
不滿：整潔度和客房舒適度
장단점이 모두 있음. 선택은 각자의 몫
단점 1. 수건에서 냄새가 남. 2. 외부 소음이 많이 들어 옴. 장점 1. 위치가 좋음. 2. 직원들의 서비스는 친절함.
於 2023 年 1 月住了 9 晚

2/10 很差

John

於 2022 年 5 月住了 1 晚

2/10 很差

AFIDA

家人同遊
不滿：整潔度和住宿狀況
The Hotel running out of water at night until 12am, we cannot take a shower, pee & etc. When I complained, the staff said it is because the Hotel Fully Occupied thats why running out of water. If we want to pee/poops we need to come at lobby! Lower level have water (we stay at 9th floor) It make me really disappointed. After the water came it is very dirty (yellowish). The TV at my room broken cannot lower the volume (Maintenance came and change the TV) You also can hear noisy from the other room (family with little kids) because in the wardrobe have a door for piping & etc and it connected to side room, so can hear very loud. The room look very old style and outside carpets looks dirty and creepy. Not worth for what i’ve paid 550RM for one night. What i love in only the place near to restaurants and can walk to Padang Kota
於 2022 年 5 月住了 1 晚

4/10 欠佳

Benson

多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

6/10 一般

mayzura

家人同遊
keluasan bilik agak terhad dan towel terlalu nipis. please upgred.
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel
於 2019 年 10 月住了 2 晚

10/10 優異

真實旅客

商務旅客, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
GOOD JUST THE BREAKFAST MENU NEED TO IMPROVE .
於 2019 年 10 月住了 2 晚

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務和設施服務
Ok for the price. Could use some plumbing upgrades.
於 2019 年 10 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
SINKI TERSUMBAT
於 2019 年 9 月住了 1 晚

2/10 很差

Kok-Wai

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
FILTHY 80% SMOKING FLOORS HOTEL WORST HOTEL
This is the most terrible hotel experience. The rooms are filthy and all family rooms are SMOKING ONLY. This hotel is falsely advertising as 231 smoke-free guestrooms where instead 80% of their rooms are all SMOKING FLOOR ONLY. ALL FAMILY ROOMS ARE IN SMOKE FLOORS ONLY. I booked a family room by paying extra and the hotel front desk told me ALL FAMILY ROOMS are smoking only. So, I reluctantly ask for a downgrade to single rooms which they say are the only options for non-smoking in the hotel. Only 3 out of 18 floors in the hotel are of single room non-smoking. They then want to CHARGE EXTRA for getting an extra sleeping bed in the downgraded single room. This is ridiculous. I have already paid extra for the family room which they falsely advertised as SMOKE-FREE but clearly they don't care. On top of wanting to charge me more, they also want to take away another paid breakfast. Overall this is the worst hotel experience. Do not stay in this filthy, dark and bad hotel management. No manager on duty. They asked me to wait a few hours for the manager to come to work. Crazy! You are better off going elsewhere.
於 2019 年 8 月住了 2 晚

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Unfortunately there is not a lot of positives going for this hotel. I booked this on a whim by looking at a couple of pictures and honestly I wished I had of spent 10 minutes more doing some research on this property. The staff were mostly friendly and the reception / foyer is basically the only modern luxury that the hotel has going for it, once you get off the lift onto your floor the luxury ends there. Now I know that this isn’t a luxury hotel but this was quite poor for what it was. The room was small and basic, and very dated. The bed looked clean and was mostly comfortable, it was a bit hard for my partner, however the sheets were too small so when you slept at night the bottom sheet would unravel and you’d end up sleeping on the mattress which is kind of gross. It was annoying to only have one key card, which meant that when you arrived you’d have to use it to turn the lights / electricity on and this included the small fridge so nothing would keep cold straight away, and when you leave you have to take the card out from the slot meaning the fridge would turn off. This was very annoying. The bathroom was probably the worst part of the room. We had to step down into the bathroom from the bedroom, and it was extremely dated. The bathtub shower combo was very old, and had a gross shower curtain. The shower was barely hot as well, only like warm. The towels were the worst for me, they were so thin & small, and a floormat we assume. No hand towel or face towel.
於 2019 年 9 月住了 3 晚

6/10 一般

真實旅客

於 2019 年 8 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
於 2019 年 8 月住了 3 晚

6/10 一般

How M

Why tax was charged?
Hotel.com charged me about Malaysian Ringgit 109 tax and asked me to get the tax refund from Hotel Continental. But Hotel Continental said it was Hotel.com who cahrged me the tax and I should speak to Hetel.com. Please tell me why you charged me the tax. I am a Malaysian and should not have been charged the tax. Please arrange tax refund of Malaysian Ringgit of around 109 to me. Thank you.
於 2019 年 7 月住了 3 晚

10/10 優異

kenichi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
In town near beach
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
於 2019 年 7 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 4 晚

4/10 欠佳

Md Nor Azman

不滿：職員與服務
not so good
於 2018 年 9 月住了 2 晚

4/10 欠佳

Carol (Perth)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Below average hotel. Breakfast is bad. Room condition is like a hostel.
於 2018 年 9 月住了 2 晚

8/10 不錯

Thiru

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 1 晚

8/10 不錯

mohd adnan

not very pleasant stay here
Friendly staff upon c/in.In room old tv and old apparatus.Not very convinient for hot and cold water mixture in bathroom (shower).Room quite small for 2 guest.Basement car park without security personnel.Food was quite nice for b'fast.
於 2018 年 7 月住了 2 晚

8/10 不錯

真實旅客

Comfortable stay
We book the hotel in the very last minute, still the check-in process is fast and smooth. we have a comfortable stay. TV channel is also up-to-date.
於 2018 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Air quite slow/ not cool enough
The air-cond need to improve
於 2018 年 8 月住了 1 晚

6/10 一般

Jamilah (Langkawi, Kedah)

不滿：住宿狀況
Room just ok with 3* standard but I believe can do better. Ie, coffee n drinking water should be on complimentary rather than cgarge far too expensive ie Rm 5 per bottle of 500ml drinking water & Rm7 persachet of coffee. Room cleanliness acceptable, FO staff helpful. To check on their room facilities such as TV socket I believe not working well. It keep switch off while I am watching.
於 2018 年 8 月住了 1 晚