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梅伊酒店的評價

3 out of 5
梅伊酒店
50, Lorong Abu Siti, George Town

評價

8.6

優異

10 分評分，優異；92 則評價中有 39 則" "
8 分評分，不錯；92 則評價中有 39 則" "
6 分評分，一般；92 則評價中有 11 則" "
4 分評分，欠佳；92 則評價中有 1 則" "
2 分評分，很差；92 則評價中有 2 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.4/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Momoko

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
櫃台服務人員好客有禮、樂於解答各種問題。房間乾淨、明亮。附近食肆林立、有不少食熟檔，義香餅店、萬香餅店也在附近。
於 2019 年 4 月住了 5 晚
John Kim 於 2019年5月13日的回應
Greetings Momoko, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Chi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店新，服務好，環境舒適，價格合理，，附近吃東西活動都方便
於 2019 年 3 月住了 2 晚
John Kim 於 2019年3月11日的回應
Greetings Chi, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating 10 out of 10 and had enjoyed our room, facilities and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

Mingchung

讚好：整潔度和職員與服務
於 2018 年 10 月住了 3 晚
John Kim 於 2018年10月22日的回應
Greetings Ming Chung, Thank you for your review of our hotel. It is great to read that you have given us a 4 out of 5 rating. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

真實旅客

乾淨 飯店很新 網路也很快 地理位置優越
於 2018 年 9 月住了 3 晚
John Kim 於 2018年10月6日的回應
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a perfect rating and enjoyed the location and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

YUSHIH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 1 晚
John Kim 於 2018年8月1日的回應
Greetings Yushih, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating 5 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

P. LAI (香港)

讚好：整潔度、職員與服務和客房舒適度
值得入住的酒店
酒店位置不錯, 由於開業不久, 一切都很新淨, 保養亦佳. 房間簡潔, 舒適度可以, 只是熱水不夠持續穩定, 但水壓非常好. 以我入住時的價格而言, 應是物超所值了. 從網上資料知道是臺灣華人 經營,看來他應該是有誠意和有用心去 run 這酒店的. 再說一句, 值得選擇的經濟旅遊居停.
於 2018 年 2 月住了 2 晚
John Kim 於 2018年2月13日的回應
Greetings Lai Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed the hotel room and services of the hotel. We have taken note of your comments with regards to the hot water issue, and would like to assure you that the matter will be seriously looked into. Once again, we thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Bobo Cheng (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean
Mei hotel is convenient to get to. Staffs are helpful and the room is nice. Will choose Mei hotel again if I go to Penang again.
於 2018 年 1 月住了 3 晚
John Kim 於 2018年1月17日的回應
Greetings Jia, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our service and the room of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 2 晚
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a 5 star for the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

harjit

讚好：整潔度、職員與服務和住宿狀況
Stayed here for 3 nights while in George Town. Not central but only a 7 min ride to centre and not expensive via grab. I thought I booked with breakfast but arrived and none in my room. But ok as I looked at breakfast and didn’t look good so went out and bought at coffee shop round corner. Room was clean and water each day. Staff friendly and held bags when arrived early and stayed later. Would have wished the staff would turn down the volume on their walkie talkie machines as each morning heard at 7am outside my room and floor as they cleaned rooms so always got woken Didn’t try food at hotel but rooms nice and for price and location was fine for me.
於 2024 年 1 月住了 3 晚

10/10 優異

Susanto

於 2023 年 10 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：客房舒適度
Moderate - Good Value
Overall is OK.. Nothing special but the location.. In-room is a bit loud, no soundproof from neighbor..
於 2023 年 8 月住了 3 晚

8/10 不錯

Teck Sing

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 5 月住了 2 晚
John Kim 於 2023年6月6日的回應
Greetings Teck Sing,Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 8 out of 10 and had pleasurable stay during your visit in Penang.We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

8/10 不錯

Chong Chuan

讚好：整潔度、職員與服務和住宿狀況
Room are well kept
於 2023 年 5 月住了 1 晚
John Kim 於 2023年6月6日的回應
Greetings Chong Chuan,Thank you for your review of our hotel and for staying with us. It is great to read that you are pleased with hotel room had a good experience during your visit in Penang. We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 一般

Chong Lim John

location
於 2023 年 4 月住了 4 晚
John Kim 於 2023年6月6日的回應
Greetings John, Thank you for your review of our hotel and for staying with us. It is great to read that you are pleased with the strategic location of the hotel. We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 一般

???

讚好：職員與服務
不滿：設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

8/10 不錯

TSZ WAI MICHAEL

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and new, very good 👍
於 2023 年 3 月住了 4 晚

8/10 不錯

L.V

讚好：整潔度和職員與服務
於 2023 年 1 月住了 2 晚

10/10 優異

wataru

讚好：整潔度、職員與服務、設施服務和住宿狀況
近くには中国系の屋台がおおいです。 有名な観光地へはgrabを使えば１０分ぐらいでいけます。 夜中一人で歩きましたが、治安は悪くはないと思います。

8/10 不錯

LyeChan

於 2023 年 1 月住了 2 晚

10/10 優異

Wing Yao

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 12 月住了 2 晚

10/10 優異

GAVIN

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful rooftop area to chill and relax
於 2022 年 10 月住了 3 晚
John Kim 於 2022年11月8日的回應
Greetings Gavin, Thank you for your review of our hotel and had given us a full rating. It is great to read that you had a pleasurable experience during your visit in Penang. We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 一般

Kien

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Surrounding
於 2022 年 10 月住了 2 晚
John Kim 於 2022年11月8日的回應
Greetings Kien, Thank you for your review of our hotel and staying with us. It is great to read that you had given us a 3 out of 5 rating and are pleased with the surrounding of hotel.We thank you for staying with us and we look forward in seeing you again. Warmest regards, John Kim Hotel Manager

6/10 一般

Kien

於 2022 年 10 月住了 2 晚

10/10 優異

TZULIAN

讚好：整潔度、職員與服務和住宿狀況
Spacious room good view on the 12th floor
於 2022 年 3 月住了 2 晚
John Kim 於 2022年4月18日的回應
Greetings TzuLian, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 5 out of 5 and had a great experience when visiting Penang. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

6/10 一般

Roselle

Parking was cumbersome
Everything was fine, exept the parking was very difficult. Have to use lift for parking the car, we find it cumbersome. Parking and driving out of hotel space is narrow. Apart from this, all are satisfactory.
於 2021 年 12 月住了 3 晚
John Kim 於 2022年1月15日的回應
Greetings Roselle, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 6 out of 10. We have also taken note of the comment that you have highlighted on the parking and will put into discussion for the future improvement of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Takefumi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
価格以上のホスピタリティ
マレーシアで様々の地方のホテルに宿泊してきましたが、価格以上のホスピタリティです。フレンドリーで仕事が早く、よく気がつきます。 税金について他州と異なります。1泊10RMの宿泊税(全州共通)に加え、1泊2RMの観光税(州税)が必要。従って1泊あたり12RMが税金として現地払いする必要あり。デポジットは19泊して50RMでした。 【良かった点】 ・静かで明るく清潔感のある部屋。管理良好。 ・使いやすいデスクに椅子2つ。 ・沢山あるコンセント。デスクにはユニバーサルコンセント(変換器がいらない)。 ・シャワールームは完全に仕切られている。 ・水量のあるシャワー。 ・細かく制御できるエアコン。 ・素晴らしい眺望(10F北東向き)。 ・12Fに半屋外のスカイガーデン(喫煙所)の眺望。 ・セキュアで速いWi-Fi。 【留意点】 ・アメニティは歯ブラシ、固形石鹸、備え付けのボディソープのみ。 ・小さな金庫。PCは入らない。 ・お湯がでない洗面台。 ・地上波(TV1/2/3等)が全く映らない。 ・周辺にまともに使えるコインランドリーがない。ホテル内に置いてくれたらベスト。 春節初七日を過ぎたころ(2/5)ホテルで獅子舞がありました。わざわざフロントから「これから獅子舞があるよ」と連絡があり見に行きました。 獅子舞は何度も見ていますが参加したのは初めて。ホテルの方が気に掛けて下さりました。文財神から蜜柑やお菓子を貰ったり、間近で獅子舞を見たり、最後は爆竹でフィニッシュ。素晴らしい思い出になりました。こういった体験は中々できない、まさにプライスレスです。次回はポチ袋を用意したいですね。
於 2020 年 1 月住了 19 晚
John Kim 於 2020年2月25日的回應
Greetings Takefumi, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a review of 10 out of 10 and enjoyed our room, facilities and service of the hotel. We have also taken note of the comments that you have highlighted. Rest assured that we will look into this matter for our future improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

2/10 很差

Sangmin

不滿：職員與服務、住宿狀況和客房舒適度
더럽고, 서비스가 안좋음
방에서 바퀴벌레 등장... 침구류가 더러웠고 체크아웃할때 전날 음식을 먹다가 흘린걸 수건으로 닦았는데 수건을 변상하라며 15000원을 변상했습니다. 역시 호켈은 가격을 조금 주더라도 편안하고 서비스 좋은곳을 가야함을 다시한번 느꼈습니다.
於 2019 年 12 月住了 1 晚
John Kim 於 2020年2月14日的回應
Dear Traveler, Thank you for your review on our Mei Hotel Penang Facebook. We regret to learn of the challenges and disappointment that you encountered during your stay with the hotel. Please rest assured that we have taken serious note of your feedback and will address with the team for improvement. Once again, thank you for your useful feedback and patient. We hope that this incident will not deter you from returning to our hotel. We look forward to your return. Thank you and best regards, John Kim Hotel Manager

4/10 欠佳

真實旅客

不滿：整潔度和職員與服務
Kunne vært bedre service
Dårlig service cleaning manglet . Ringte og ba om nye håndklær og vann men ingen kom . Måtte gå ned og hente selv
於 2019 年 12 月住了 3 晚
John Kim 於 2020年1月2日的回應
Dear Traveler Thank you for your review of our property. We regret to learn of the challenges and disappointment that you encountered during your stay with us. Please rest assured that we have taken serious note of your feedback and will address with the team for improvement. Once again, thank you for your useful feedback and patient. We hope that this incident will not deter you from returning to our hotel. We look forward to your return. Warmest regards, John Kim Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 2 晚
John Kim 於 2019年11月22日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務和住宿狀況
tempar parkir yang unik
hotel nya baru . kamarnya dingin. kamarnya bersih. tetapi tidak kedap suara. suara kamar mandi sebelah kedengaran dan ada suara dari kulkas. staff yg ramah tamah. tempat parkir yang unik memakai lift
於 2019 年 11 月住了 2 晚
John Kim 於 2019年11月22日的回應
Greetings Michael, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, facilities and service of the hotel. We have also taken note of the matters that you have highlighted. Rest assured that this matter will be looked into for our future improvement. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is very nice and clean. Location was very good and near to places of interest. Hotel staff are generally polite.
於 2019 年 11 月住了 3 晚
John Kim 於 2019年11月11日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our room, service and cleanliness of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Staff helpful. Clean. Plenty of food nearby, if you are a goodie.
於 2019 年 9 月住了 3 晚
John Kim 於 2019年9月19日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

Niekon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 4 晚
JOHN KIM 於 2019年9月5日的回應
Greetings Niekon, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 8 out of 10. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

真實旅客

於 2019 年 6 月住了 2 晚
John Kim 於 2019年7月26日的回應
Greetings Traveler, Thank you for your review of our hotel. It is great to read that you have given us a 4 out of 5 star rating. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚
John Kim 於 2019年6月18日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 8 out of 10. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Eliza

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Strategic, Trendy, Safe & Comfortable Hotel
It was easy to find the hotel cause the location is strategic. The environment is trendy & inviting. The carpark is one of its special feature where they have car lift to park the car from floor 5 to 9. The packing part is there is no one or system where customers can open the lift door. Either hotel staff or call the hotel reception to open the lift door. The another lacking part is the hotel amenities in the hotel.
於 2019 年 6 月住了 2 晚
John Kim 於 2019年6月18日的回應
Greetings Eliza, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 10 out of 10 and enjoyed our room and facilities of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
A nice stay.
於 2019 年 3 月住了 3 晚
John Kim 於 2019年4月1日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 10 out of 10. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

Ong

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2019 年 2 月住了 2 晚
John Kim 於 2019年3月7日的回應
Greetings Ong, Thank you for your review of our hotel. It is great to read that you have given us a 8 out of 10 rating. Once again, We thank you for your kind review and we hope that we can welcome you back in the future. Thank you and best regards, John Kim Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 1 月住了 3 晚
John Kim 於 2019年4月1日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Lim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice view & nice place
Nice & Good place to stay for relax, I feel very happy to stay here for this trip. Amazing
於 2018 年 11 月住了 2 晚
John Kim 於 2019年1月15日的回應
Greetings Lim, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a 5 out of 5 rating and enjoyed our room. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

2/10 很差

真實旅客

view dah lawa.tapi management die teruk..sebelum check in xada bagitau cleaner akan masuk kalau xtekan button..balik dari jalan2 i masuk bilik dah ade org masuk..mana privacy??i pergi hotel sbelum ni, i panggil cleaner baru die dtg bersihkan bilik..kalau barang i hilang mcm mne? sapa nak tanggung? i xsuka management mei hotel ni..
於 2018 年 12 月住了 2 晚
John Kim 於 2019年1月1日的回應
Greetings Traveller, Thank you for you review of our property. We regret to learn of the challenges and disappointment that you encountered during your check-in at Mei Hotel. There was a technical error with hotel system during your check-in and rest assured that we have taken serious action on this issue in resolving this matter. We have also briefed the team accordingly to prevent similar incident happening again. Once again, thank you for your useful feedback and patient. We hope that this incident will not deter you from returning to our hotel. We look forward to your return. Thank you and best regards, John Kim Hotel Manager

10/10 優異

真實旅客

於 2018 年 12 月住了 1 晚
John Kim 於 2018年12月18日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have give us a rating of 5 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Hun Nee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
John Kim 於 2018年12月9日的回應
Greetings Hun Nee, Thank you for your review of our hotel. It is great to read that you have given us a rating of 5 out of 5. Once again, We thank you for your kind review and we hope that we can welcome you back in the future. Thank you and best regards, John Kim Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
ロケーションが良いホテル
徒歩で食事、買い物ができる便利なホテルです。
於 2018 年 10 月住了 2 晚
JOHN KIM 於 2018年11月17日的回應
Greetings Traveler, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating 4 out of 5 and liked the location of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2018 年 10 月住了 3 晚
JOHN KIM 於 2018年11月17日的回應
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

Joyce (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed for 3 nights in a family room. It is spacious and very clean. Love it!
於 2018 年 10 月住了 3 晚
John Kim 於 2018年10月31日的回應
Greetings Joyce, Thank you for your review of our hotel and for staying with us. It is great to read that you have enjoyed our spacious room and cleanliness of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

10/10 優異

Santi Dewi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
John Kim 於 2018年10月31日的回應
Greetings Santi, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 5 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

Helen (Singapore)

讚好：整潔度、住宿狀況和客房舒適度
Hotel near to a lot of street food.
Overall pleasant stay in this hotel. Housekeeping has done a good job.
於 2018 年 9 月住了 3 晚
John Kim 於 2018年10月6日的回應
Greetings Helen, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5 and enjoyed the location and service of the hotel. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

8/10 不錯

Soong (KL)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚
John Kim 於 2018年10月6日的回應
Greetings Soong, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a rating of 4 out of 5. We thank you for staying with us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager

6/10 一般

真實旅客

So so. They made my wife clean the towel in order to get our full deposit...
於 2018 年 9 月住了 2 晚
John Kim 於 2019年1月5日的回應
Greetings Traveller, Thank you for your review of our hotel and for staying with us. It is great to read that you have given us a 3 out of 5 rating. We have also taken not of the towel that you have highlighted and will look for alternative ways to ensure pleasurable experience for all. We hope that this incident will not deter you from returning back to us and we hope that we can welcome you back in the future. Warmest regards, John Kim Hotel Manager