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宅邸一號沃烏克套房酒店的評價

3.5 out of 5
宅邸一號沃烏克套房酒店
57-G-1 Mansion One, Jalan Sultan Ahmad, Shah, 57-G-3 19, George Town, Penang

評價

8.0

很好

10 分評分，優異；129 則評價中有 37 則" "
8 分評分，不錯；129 則評價中有 64 則" "
6 分評分，一般；129 則評價中有 21 則" "
4 分評分，欠佳；129 則評價中有 5 則" "
2 分評分，很差；129 則評價中有 2 則" "

8.2/10 

整潔度

7.6/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

評價

6/10 一般

真實旅客

不滿：職員與服務
設備陽春；服務有待加強
訂房時該套房飯店說明該房型為加大雙人床房型，也可指定入住二張單人床房型。於訂房時，皆清楚說明需要二張單人床。但入住後發現，該套房飯店無法提供二張單人床，只有一張標準雙人床。詢問飯店員工，確認該飯店實際並無”加大”雙人床。此點令人無法接受，有廣告不實之疑。 旅客會選二張單人床OR加大雙人床，都是有原因的，若飯店無法真實提供，不應於訂房網上的介紹自己有相關服務。 另額外想付費多要一條薄被，前台告知沒有多餘被子，最後只能提供床單當被子蓋。 入住的房間，除了床型不符問題外，浴室洗手台水管漏水，內附洗衣機無法正常作動。 請前台派人處理洗衣機問題，但服務人員拖了至少2小時後，才前來處理，期間主動追蹤前台人員，回覆永遠是已通知。 此服務速度/態度非常需要加強。 該套房飯店實際情況與網站放的照片，想差甚遠，要入住的朋友請再三考慮。 房間內有洗衣機,冰箱,微波爐,小型廚房設施。但都很簡單，很像學生宿舍。就看入住者能否接受陽春裝潢，及不合格的服務方式。 位置不在喬治城老城區，進城需要搭車，走路會花超過半小時以上。2KM左右有個大型商場，1KM內有夜市。泰國臥佛寺在1.5KM左右。 該套房飯店有電梯，一樓就有星巴克跟小型便利商店。
於 2018 年 6 月住了 3 晚

8/10 不錯

HSI HSIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

khoo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
物超所值。
物超所值，交通方便。

10/10 優異

khoo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通方便。
物有所值。

6/10 一般

真實旅客

4/10 欠佳

Fong

家人同遊
不滿：職員與服務和客房舒適度
Misled
Water heater not functioning Toothbrush & bedroom slipper not provided Staff unfriendly
於 2019 年 11 月住了 1 晚

10/10 優異

Seok Chin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Good apartment, view the room first before stay
Our first room had a problem with blinking lights when the hot shower was turned on, so next day they offered us another room which has better room layout.
於 2019 年 7 月住了 4 晚

8/10 不錯

Nirawati (penang)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good, room also clean, closed with glenagles hospital
於 2019 年 6 月住了 4 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和住宿狀況
Spacious room, clean, struggle with the television channel.
於 2019 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
於 2019 年 4 月住了 4 晚

8/10 不錯

Marie-Louise

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚

10/10 優異

Awesome

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Clean and well maintained suites. Near Gurney Plaza.
於 2018 年 12 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 1 晚

8/10 不錯

David_S (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Sea View Spacious Apartment
Check-in / Check-out staff courteous and efficient. Breakfast acceptable, however, the waiters were very attentive and fast clearing empty cutlery. Own transport essential when visiting nearby attraction from apartment. Direction signs can be improve for guest to Check-in counter, breakfast venue and to/from car park to apartment.
於 2018 年 8 月住了 1 晚

8/10 不錯

Chai Yuen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

8/10 不錯

真實旅客

於 2018 年 7 月住了 1 晚

10/10 優異

真實旅客

於 2018 年 7 月住了 1 晚

4/10 欠佳

CS (Selangor)

不滿：職員與服務、住宿狀況和客房舒適度
Room configuration not according to booking
Lousy front desk, no towels and floor towel. Called 4 times to get them.
於 2018 年 7 月住了 2 晚

6/10 一般

ed (SG)

讚好：職員與服務
不滿：整潔度
basic apartment
the apartment we got was nowhere as nice and sleek as the photos show. it was just a simply furnished spacious apartment. air conditioning was strong but water heater wasnt great.
於 2018 年 6 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I had a great time staying at Mansion One. The room was spacious n clean. The staff also very friendly and helpful. Overall I am fully satisfied.
於 2018 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Where is the wine bottle opener?
I returned to the hotel at about 9pm and requested for a wine bottle opener at the reception. I obtained the following responses in the course of repeated calls to the reception. 1) F&B has not replied. 2) F&B still has not replied and reception will check again. 3) F&B is closed for the night. 4) Another hotel guest had requested for a wine bottle opener earlier that night but did not returned it to F&B. 5) There is a restaurant across the street where I can borrow a wine bottle opener. I do not expect a wine bottle opener in every room. But I expect a wine bottle opener to be available upon request. Eventually, I was not able to enjoy my wine that night.
於 2018 年 5 月住了 2 晚

8/10 不錯

See Kee (Kuala Lumpur)

讚好：整潔度、職員與服務和住宿狀況
It’s not hard to find the place, and we could park our car at indoor car park for free. We felt like home when we entered the room. Overall it was great!
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
不滿：職員與服務
comfortable and quiet but there's no hairdryer in the room
於 2018 年 4 月住了 1 晚

8/10 不錯

nely

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
Room is quite clean and well facility. Only that they do not have hair dryer.
於 2018 年 3 月住了 2 晚

6/10 一般

Rafi (Melaka)

讚好：整潔度和客房舒適度
不滿：職員與服務
All you need.
The room and facilities is exceptional, only my comment is try get a room that facing to the sea rather than facing to the hill otherwise you end up looking at the hospital buildings. The pillow is not comfortable enough and the show head holder is malfunction. The receptionist staff is not that friendly compare to the hotel staff.
於 2018 年 2 月住了 1 晚

10/10 優異

sun young

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

ragu (taiping perak)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Friendly customer service and room is perfect. Foods are okay-okay. Need more varieties for breakfast.
於 2018 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel near shopping mall
cozy environment, food everywhere, near shopping mall, near town area
於 2017 年 12 月住了 1 晚

8/10 不錯

真實旅客

不滿：整潔度
The studio apartment basically clean except that the sofa needs attention badly. it dirty & smells. I think the housekeeping should report to the management that the sofa need reholstering.
於 2017 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was clean and spacious with a great view of Georgetown. The only complaint will be the lack of parking space for hotel guests.
於 2017 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
The stay was comfortable. The room is clean. It would be better if there are more TV channels.
於 2017 年 12 月住了 3 晚

8/10 不錯

Gee (Shah Alam)

讚好：整潔度、住宿狀況和客房舒適度
spacious studio suite
pleasing place to stay. kids happy so nothing to complain right.. definitely will visit here again 😊
於 2017 年 12 月住了 1 晚

10/10 優異

Ferdous (Michigan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just a Fantastic hotel.
Great experience. Absolutely loved it. Very nice location. The hotel staff were more than welcoming. Will love to stay here in my next trip. Breakfast was also very good.
於 2017 年 12 月住了 1 晚

8/10 不錯

michael (sydney)

Good location hotel with good breakfast.
The hotel reception seems unsure about the check in process. We arrived at the hotel at 7.20pm and did not get to our rooms until 7.50pm. When we enquired we were told the rooms weren't ready. We do not understand why aren't the rooms ready when we are suppose to be able to check in at 2.00pm. Other than the check in process our overall stay is ok.
於 2017 年 8 月住了 2 晚

6/10 一般

YAP

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Comfy but need improve the front desk training
We are waiting more that 40mins to check in and get the room key . When I request for extra blanket and pillow from housekeeping, the girl answer the phone just say whatever finished and they are busy whole day!
於 2017 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Well located for shopping and sight seeing. Good as a temporary home away from home.
於 2017 年 7 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

10/10 優異

Bu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

8/10 不錯

Nozomi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 5 月住了 8 晚

10/10 優異

Carmen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Room with full facilities
We got the room with sea view and come with 1 double and 1 single bed. Value for money!
於 2017 年 6 月住了 1 晚

8/10 不錯

DDOz (Brisbane)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay, modern spacious apartment (2br & 2br), with good kitchen facilities, although lacked a washer and dryer in our apartment. Big master bedroom and good sized 2nd room. Relatively close to various food choices and hawker centres, including Northam Cafe. Most other hawker centres (Pulau Tikus & New World) can be reached by walking 15-20mins. Otherwise most places including Gurney is a short 5min Uber or Grab ride away. No facilities like swimming pool or gym was the only minor thing of note and getting to the front entrance can be a little confusing at first as you need to enter via the Vouk Hotel entrance and drive around the back. Housekeeping and reception were friendly and willing and quick to attend to any issues. Overall a good holiday apartment and would stay again.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice & clean hotel. Please keep up the good work in the future.

4/10 欠佳

Adam

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Avoid if you want peace and quiet
10 min cab ride from ferry port. Impressed with studio room. Clean. Good bed. Has a balcony. Air con and ceiling fan. Washing machine didnt work ! Now the bad bit. Extremely noisy from guy upstairs. Not sure what he was doing but felt like he was moving furniture through out the nite. Same 2nd night. Didnt get much sleep. Very poorly insulated room and a lot of noise from the corridor from people coming and going. Nothing local apart from a starbucks and shop downstairs. About a mile walk to gurney drive to catch the hop on bus. Also has large mall there. Overall, experience severely spoiled by the noise

10/10 優異

waryasni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel close to shopping mall
Excellent, comfortable and great facilities of the hotel. The room is spacious. Feel like stay at home

4/10 欠佳

Tan

不滿：職員與服務

8/10 不錯

Hooi Leng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay at mansion
Overall was very good during the stay. It was abit unpleasant when i requested for a hair dryer from room service but it took 40 minutes and 4 rushing calls to receptions. Other than this, it was a good stay. The breakfast is very tasty

8/10 不錯

真實旅客

長期滞在できるキッチンのあるホテル
エアコンから水が噴き出す問題があり、部屋を変えてもらいましたが、また同じ問題があり、２度変更しました。それ以外は問題ありません。キッチンのあるホテルは希少なので、また利用するかもしれません。