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"We decided to walk to the hotel from Niigata Station, not realizing it was about to rain. It was a downpour by the time we got to the lobby, but one of the staff saw us coming and met us with dry towels at the door! It was so thoughtful! And that was just the start of great service. We loved our stay and will definitely come again!"

"Great food, lots of shopping areas, and the aquarium was awesome. "

"Small business hotel yet good to stay with small family too. Smooth check in, quick good breakfast included and very clean. "

"Good hotel room for the price. The lobby is on the 4th floor so it was a little difficult to find at first. I was able to check my luggage before the check-in time. The breakfast was quite crowded but they let us take the food up to our rooms so it was fine. It was a decent sized room right next to the station. There are lots of food options nearby as well."

"Central location, all amenities worked, very cheap price and just a small surcharge for breakfast. Very helpful front-desk young lady and a range of extras like iced drinks in the reception area, including ice cubes."

"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "

"Hotel Okura personifies ‘omotenashi’, well done 👍 "

"Location of the hotel near few shopping malls and supermarkets."

"Location is mint for this hotel. Between the regulator rail service, to the bullet trains, to the area buses, any the coach buses, you have every availability for transportation at your door step. The check in/ out counter staff are very helpful, polite, patient, and understanding. "