大堂

貝斯特韋斯特行政套房酒店的評價

2.5 out of 5
貝斯特韋斯特行政套房酒店
2725 Buchanan Avenue SW, Grand Rapids, MI

評價

7.8

不錯

10 分評分,優異;1000 則評價中有 401 則" "
8 分評分,不錯;1000 則評價中有 307 則" "
6 分評分,一般;1000 則評價中有 146 則" "
4 分評分,欠佳;1000 則評價中有 71 則" "
2 分評分,很差;1000 則評價中有 75 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Melissa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Had everything I wanted/needed for my stay, no problems at all
於 2024 年 5 月住了 2 晚

6/10 一般

Emma

家人同遊
Wasn’t bad but in a rough looking neighborhood, but right of the interstate.
於 2024 年 5 月住了 1 晚

10/10 優異

Christina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

6/10 一般

Anne

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 5 晚

10/10 優異

Anneliese

讚好:整潔度、職員與服務、設施服務和住宿狀況
I only stayed one night, but everything I needed was at my fingertips. The room was clean and lovely. The bathroom was up to date, clean, and well supplied. The staff was friendly and helpful. I have no complaints and would definitely stay here again.
於 2024 年 5 月住了 1 晚

8/10 不錯

Carmina

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was fine. Breakfast was decent. Our refrigerator did not work though. Overall it is a good hotel for the price.
於 2024 年 5 月住了 3 晚

6/10 一般

Shilo

於 2024 年 4 月住了 2 晚

10/10 優異

Monica

家人同遊
讚好:設施服務和住宿狀況
Was all nice except behind the hotel was dirty . Needs to be cleaned up
於 2024 年 4 月住了 1 晚

10/10 優異

Lynne

It was quiet and the breakfast was great.
於 2024 年 4 月住了 2 晚

2/10 很差

Melissa (Gaylord)

家人同遊
It looked ok at first but the sink would not drain and the pull out couch had a large round (what appeared to be urine spot) covered in mold and nasty stuff, like someone peed the bed and house cleaning never even checked it out. Very disappointed as this was a family get away. Also was offered nothing to compensate.
於 2024 年 4 月住了 1 晚

10/10 優異

Migdalia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The girl that took care of use was very helpful and friendly, and the girl that cleans the 4th floor was so kind and made sure we had everything we needed
於 2024 年 4 月住了 2 晚

4/10 欠佳

Renesse

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
sahil 於 2024年4月2日的回應
Sorry for the inconvenience caused. Please let us know the issue clearly

2/10 很差

Brooke

不滿:職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
sahil 於 2024年3月28日的回應
Sorry for the inconvenience caused. Please let us know the issue. We will try to resolve it.

4/10 欠佳

Michele

伴侶同遊
不滿:設施服務和住宿狀況
Pool was not open, closed by health department. There was nothing at booking about this or at check in. Sheer curtains were shredded. The matrees was really hard and had 4 small pillows, not enough for a king bed. The hotel was supposed to be pet free, but there was a dog staying on my floor. The dog did not have any service dog indication and was a pug. Have stayed at the hotel a few other times, but will not be back after this visit
於 2024 年 3 月住了 2 晚
sahil 於 2024年3月25日的回應
We apologize for the inconveniences during your stay. The pool closure and pet presence were unexpected. We're addressing the room issues and updating our information. We value your feedback and hope for another chance to provide a better experience.

4/10 欠佳

Angela

家人同遊, 親子同遊, 商務旅客, 多人同遊
不滿:整潔度和住宿狀況
Although I paid for an upgraded suite the room was not great. It was clean, but it smelled horrible. The bedding smelled like an old man who hadn’t bathed slept in the bed without washing the sheets for 6 months. The tv, refrigerator , and heat did not work. And there was a mouse trap in the furnace closet. The area felt unsafe. Also the pool was closed by the health department.
於 2024 年 3 月住了 1 晚
sahil 於 2024年3月23日的回應
We sincerely apologize for your disappointing experience. Your concerns will be addressed immediately. We'll ensure thorough cleaning and maintenance of all facilities. Additionally, we'll take steps to enhance safety measures in the area. Rest assured, your feedback is invaluable for improving our services.

4/10 欠佳

Dayne

家人同遊
不滿:職員與服務、設施服務和住宿狀況
The staff were not friendly and it seemed like we were inconveniencing them by being there. Yes it was a place to sleep but the pool was out of order and they did not offer any compensation for that. I’d recommend to look elsewhere if you want to stay in Grand Rapids
於 2024 年 3 月住了 2 晚
sahil 於 2024年3月23日的回應
We deeply regret the lack of friendliness from our staff and any inconvenience caused during your stay. Your feedback is taken seriously, and we will address it with our team to ensure better service in the future. We apologize for the pool closure and any disappointment it caused. Your recommendation is duly noted, and we strive to improve to provide a more positive experience for all our guests.

10/10 優異

Olga (San Benito)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything and everyone were nice and friendly
於 2024 年 3 月住了 4 晚

2/10 很差

Amy

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
不滿:整潔度、職員與服務和住宿狀況
Pool has been closed for a month and nobody was notified. When addressed we were told it was closed after our reservation was made for repairs…however the sign on the door of the pool says it’s closed due to the bacteria levels were too high since 2.20.2024 . The pool was shut down by the health department. Our team called for a block of room and they did not block the rooms off so our team was split between 3 hotels because when they called for a room there weren’t any left! Sinks were cracked and missing pieces. Staff said they didn’t have anymore garbage bags when we asked. Breakfast was cold. Coffee was always empty. Nobody was ever at the front desk. We absolutely will never stay here again.
於 2024 年 3 月住了 2 晚
sahil 於 2024年3月23日的回應
We deeply apologize for the multiple issues you encountered during your stay. We are investigating the discrepancies in communication regarding the pool closure and room block, and we will take immediate action to rectify them. Your feedback regarding cleanliness, amenities, and service is crucial, and we will address each point to prevent similar occurrences in the future. We understand your frustration and regret that we failed to meet your expectations. Your experience does not reflect our standards, and we are committed to improving. We hope you will reconsider staying with us in the future.

10/10 優異

McKenna

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time! Our room was clean, the staff was excellent, and the breakfast was delicious.
於 2024 年 3 月住了 1 晚

8/10 不錯

John

於 2024 年 3 月住了 4 晚

4/10 欠佳

Morgan

不滿:職員與服務
Air did not work in room. Moved to another room and had the same issue.
於 2024 年 3 月住了 1 晚
sahil 於 2024年3月12日的回應
Sorry for the inconvenience caused and we take your feedback as priority to fix the issue. We hope you will give us a chance again to serve you better

8/10 不錯

Diego (Scarborough)

家人同遊
讚好:職員與服務和住宿狀況
Everything seems clean, but everything smelled like cigarette
於 2024 年 3 月住了 2 晚

4/10 欠佳

mathew

於 2024 年 3 月住了 1 晚
sahil 於 2024年4月4日的回應
please let us know the issues

8/10 不錯

Kelsey

於 2024 年 3 月住了 1 晚

8/10 不錯

Trish

家人同遊, 多人同遊
Nice and close
於 2024 年 3 月住了 1 晚

10/10 優異

Jordin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in and did not have any issues at the property! Great option if you are doing things in grand rapids and do not want to spend a lot to be right downtown. our uber rides were about 7 min and came very quick.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Gary

家人同遊, 多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Pool was shut down by the health dept , tv didnt work , heat didnt work and the only thing good was the breakfast
於 2024 年 2 月住了 1 晚
sahil 於 2024年2月25日的回應
We are genuinely sorry for the numerous issues you encountered during your recent stay with us. The closure of the pool by the health department, malfunctioning TV, and heating problems are certainly not the standard of service we aim to provide.We appreciate your patience and understanding. Rest assured, we are addressing these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future.On a positive note, I'm glad you found the breakfast to be satisfactory. We value your feedback and are committed to making the necessary improvements.If there's anything specific you'd like us to address or if you plan on visiting again, please let us know. We would like the opportunity to make it up to you.

8/10 不錯

Pam

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The entrance and exit of the parking lot was not well marked
於 2024 年 2 月住了 1 晚

10/10 優異

Shawn

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean, quiet getaway
Nice little getaway spot after visiting son at college
於 2024 年 2 月住了 1 晚

6/10 一般

Megan

讚好:整潔度和住宿狀況
Deposit is more then they say and never received it back like I was supposed to
於 2024 年 2 月住了 2 晚

10/10 優異

Cherona L

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place.
於 2024 年 2 月住了 1 晚

10/10 優異

Leanna

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 5 晚

8/10 不錯

Tomas

伴侶同遊, 商務旅客
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
El lavamanos estaba goteando mucha agua y hable y nunca llegaron a componerlo asi que yo lo tuve que hacer yo trabaje de mantenimiento de un hotel
於 2024 年 2 月住了 1 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務和客房舒適度
Could not recommend less
As often as I travel, this was the worst hotel experience I have ever had. When I arrived, they incorrectly booked me a night before and I had to prove my itinerary was accurate via email confirmation. Once I got in room, there was trash in the storage area and dirty/used socks on the window from a previous guest. Obviously, i did bot sleep in there and just found a hotel elsewhere. The staff was fine, clearly understaffed though.
於 2024 年 2 月住了 1 晚
sahil 於 2024年2月5日的回應
I apologize for the inconvenience during your recent stay. We've addressed the booking and cleanliness issues with our team and are actively hiring to improve service. As a gesture of goodwill, we'd like to offer you a 20% off on your next visit.

8/10 不錯

Francisco

於 2024 年 2 月住了 1 晚

2/10 很差

Madylyn

家人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Heat and cable didn't work in my room, told the staff they said it should be fine. Froze all night
於 2024 年 1 月住了 1 晚
sahil 於 2024年1月31日的回應
We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort is our top priority, and it is disheartening to hear that the heat and cable in your room did not meet expectations.We understand the importance of a comfortable stay, and we regret any discomfort you endured throughout the night. Our team is committed to ensuring all amenities are in proper working order, and we apologize for falling short in this instance.Please rest assured that we take your feedback seriously, and we will investigate the issues with the heat and cable to prevent any recurrence. We appreciate your bringing this matter to our attention, as it allows us the opportunity to improve our services.In an effort to make amends, we would like to offer you a 20% off on one night's stay during your next visit. Our goal is to regain your trust and provide you with the exceptional experience that you deserve.Thank you for your understanding, and we hope to have the opportunity to welcome you back and showcase the true quality of our accommodations and service.Warm regards,

8/10 不錯

Adrian

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

4/10 欠佳

Jordan

伴侶同遊
不滿:整潔度、職員與服務和設施服務
A half hour after breakfast started there was little to no food. The room was dusty on the cieling with bugs in the corners and questionable stains on the couch. Not qorth the money spent.
於 2024 年 1 月住了 1 晚
sahil 於 2024年1月25日的回應
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay. Your concerns regarding the availability of food, cleanliness, and the condition of the room are taken very seriously.We are investigating these issues to ensure that corrective measures are taken promptly. Your feedback is invaluable to us as we strive to improve our services. Please be assured that your experience does not reflect the standard we aim to provide.Once again, we apologize for any inconvenience caused and hope to have the chance to make it right on your next visit.

10/10 優異

josh

於 2024 年 1 月住了 1 晚

8/10 不錯

Homer

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好:職員與服務
Winter storm surprise
於 2024 年 1 月住了 1 晚

8/10 不錯

Mickey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚

4/10 欠佳

Terry

不滿:職員與服務
於 2024 年 1 月住了 1 晚
sahil 於 2024年1月10日的回應
Thank you for your valuable feedback. We will consider your feedback at priority and will fix the issue very soon.

8/10 不錯

Adrian

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

4/10 欠佳

真實旅客

不滿:職員與服務和住宿狀況
Poor condition
Had a room with a jetted tub, the cold handle of the tub came off, the bathroom sink leaked, drained slow and black stuff came out of the drain. There was a tear in the sofa, a screw was out of the vent so the vent was loose.
於 2023 年 12 月住了 1 晚
sahil 於 2024年1月5日的回應
Sorry for the inconvenience caused. We will consider your feedback as at most priority and fix the issues that you have mentioned. Please give us one more chance to serve you better. We would like to offer 20% discount for your next stay at our property. Please give me a call directly at 616-246-6612, I will help you in making the new reservation for your future stay with the above mentioned discount

2/10 很差

Olivia

多人同遊
不滿:住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
sahil 於 2024年2月5日的回應
sorry for the inconvenience caused. please let us know the issue. you can reach out to us at 616-246-6612

6/10 一般

Jamesia

商務旅客
不滿:整潔度和職員與服務
Not too clean
於 2023 年 12 月住了 1 晚

10/10 優異

Jason

於 2023 年 12 月住了 1 晚

10/10 優異

Pamela

讚好:設施服務和住宿狀況
Excelente todo el trato
於 2023 年 11 月住了 7 晚

10/10 優異

Tony

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was fine
於 2023 年 11 月住了 3 晚