2 個室內泳池、3 個室外泳池;8:00 至 20:00 開放;免費小屋、泳池傘

佩斯塔納特羅亞生態環保度假村法意公寓式酒店的評價

4 out of 5
佩斯塔納特羅亞生態環保度假村法意公寓式酒店
Estrada Nacional 253-1, Grandola, Setúbal District

評價

7.8

不錯

10 分評分,優異;30 則評價中有 13 則" "
8 分評分,不錯;30 則評價中有 7 則" "
6 分評分,一般;30 則評價中有 5 則" "
4 分評分,欠佳;30 則評價中有 2 則" "
2 分評分,很差;30 則評價中有 3 則" "

7.8/10 

整潔度

7.4/10 

職員與服務

6.4/10 

設施服務

7.6/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

真實旅客

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Miguel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything was good
於 2023 年 9 月住了 3 晚

10/10 優異

Marco (MIAMI)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
True nature environment
於 2023 年 9 月住了 4 晚
Pestana Team 於 2023年9月23日的回應
Dear Mr. Marco, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Tróia.Kind regards, The Team at Pestana Tróia

8/10 不錯

Cristina

家人同遊
讚好:住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚

8/10 不錯

Rachel

家人同遊
讚好:住宿狀況和客房舒適度
於 2023 年 7 月住了 7 晚

2/10 很差

Mauro

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
This venue is being mis-sold as a hotel, but it is not. It is a family holiday village subletting private bungalows with personal objects of the owners. Also, four star services basically inexistant - no restaurants or bar open after 7 when we were there for one night. Totally overpriced for what it is. Only positive is the beach...
於 2022 年 7 月住了 2 晚
Pestana Tróia 於 2022年10月19日的回應
Dear Mr Mauro Thank you for taking the time to provide us with your feedback on your experience at Pestana Tróia. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Tróia. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Pestana Tróia Team

6/10 一般

Axel (New York)

家人同遊
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
The fotos are much better than the actual villas. We didnt receive what we saw online.
於 2022 年 6 月住了 4 晚
Pestana Tróia 於 2022年10月19日的回應
Dear Mr. Axel, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not fully meet your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Tróia for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Pestana Tróia Team

6/10 一般

真實旅客

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Friendly staff and wonderful location. Excellent swimming ppol facilities and easy access to very good beaches (but you need your own umbrella, there are none for rent). Above-average food at the two restaurants. On the negative side, there is a Pestana A to Z document claiming that every room has A/C. The very expensive 3-bedroom house we rented had only two rooms with A/C, so our youngest had to sleep on the floor of our room. When we complained in writing that they should only charge us for a 2-bedroom house, they sent a technician to fix the non-existent A/C. Less important: our mattress was lumpy, the toilet paper was the cheap, 1-ply abrasive type, and there was no conditioner or body lotion in the bathroom; for the price we paid we expected more.
於 2021 年 8 月住了 4 晚
Pestana Troia Eco-Resort & Residences. 於 2021年8月24日的回應
Dear Mr. expedia user, Thank you for taking the time to provide us with your feedback on your experience at Pestana Troia Eco-Resort & Residences. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. We would like to thank you for staying at Pestana Troia Eco-Resort & Residences. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Pestana Troia Eco-Resort & Residences.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 3 晚

10/10 優異

Maria Jose

於 2020 年 8 月住了 7 晚

8/10 不錯

Maria

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 13 晚

10/10 優異

Ruben

家人同遊
讚好:住宿狀況和客房舒適度
於 2020 年 5 月住了 4 晚

10/10 優異

真實旅客

於 2019 年 10 月住了 3 晚

10/10 優異

Rui

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚

2/10 很差

真實旅客

家人同遊
不滿:職員與服務、設施服務和住宿狀況
nothing was as per Expedia pictures - no fireplace in the villa, no view (we could see the highway and a wall) and to top it all off the indoor swimming pool was closed as it’s low season (which I wish we had been informed about as that’s why we picked this place) so overall not very happy. In addition the staff were not very helpful - wouldn’t let us extend check in even by 30 minutes (again it’s low season) Plenty other places in Tróia that are much better.
於 2019 年 10 月住了 2 晚
Pestana Tróia 於 2019年10月29日的回應
Dear Guest, We would like to thank you for your stay, We regret that we could not meet your satisfaction. Admittedly, not all villas and typologies have a fireplace and unfortunately the indoor swimming pool have maintenance, but the second area with indoor swimming pool was ready and with hot water. We would like to thank you for these feedback constructively to improve our service. We look forward to your next visit. Best Regards, PTER Guest Relations Manager

8/10 不錯

真實旅客

於 2019 年 9 月住了 8 晚
Pestana Troia 於 2019年10月11日的回應
Dear Guest, We would like to thank your for your feedback. is very important to us. We await to next visit, PTER Guest Relations Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Tolle Unterkunft - offen, hell und mit guter zimmeraufteilung. Terasse mit Sonnenuntergang :) Kurzer Weg zum Pool. Einzig die Ausstattung: kein Spülmittel, Spültuch, Geschirrspüler-Tabs, Kaffee - alles Kleinigkeiten, aber diese runden eine tolle Unterkunft ab. Auch die Instandhaltung der Sonnenschirme und Dusche am Pool ist zu verbessern.
於 2019 年 10 月住了 2 晚
Pestana Troia 於 2019年10月11日的回應
Dear Guest, We would like to thank you for your feedback, is very important to improve our services. We regret that we did not achieve your full satisfaction. We await to next visit. Best Regards PTER Guest Relations Manager.

4/10 欠佳

真實旅客

親子同遊
不滿:職員與服務和設施服務
The beach is very nice The villas have no privacy as built on top of each other like a camping ground. The photos expedia were not of the rented villa and actually susbtantially different so very disappointing. We also had to leave at 11am on Sunday, fine those are the rules, but by 17h no one had been at the property not even cleaning staff... unlikely to return
於 2019 年 9 月住了 2 晚
Pestana Troia 於 2019年10月20日的回應
Dear Guest, We woul like to thank you for your stay and feedback, is very important to us, we regret not being able to meet your expectations. We hope in next visit will be better. Best Regards, PTER Guest Relations Manager

8/10 不錯

Michiel

讚好:職員與服務和住宿狀況
於 2019 年 8 月住了 7 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2019 年 7 月住了 7 晚

6/10 一般

Francisco

於 2019 年 6 月住了 8 晚

2/10 很差

Fernando A

不滿:整潔度、職員與服務和住宿狀況
Muito ruim. Não vale a pena!!
O lugar é lindo, mas a falta de limpeza e o serviço ruim conseguem estragar. Embaixo da cama havia uma espessa camada de pó. Todos na casa ficaram com alergia devido ao excesso de pó. O serviço é muito ruim. Pouca opção de comida no restaurante. Pedimos a limpeza todos dias e isso não aconteceu, assim como as trocad de toalhas solicitadas era necessária relembrar sempre.
於 2019 年 6 月住了 8 晚

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nous avions réservé pour une beach villa avec piscine privee et nous avons eu une three villa... Tout etait parfait, et le directeur est charmant et très attentif.
於 2019 年 5 月住了 4 晚

4/10 欠佳

Lise

不滿:職員與服務、設施服務和住宿狀況
The house was not in good condition And the swimming pool was really dirty
於 2019 年 4 月住了 7 晚
Guest Relations PTER 於 2019年5月6日的回應
Dear Lise, We would like to thank you for sharing your review about your stay in PTER. We apologize for not be able to achieve your requirements & expectation. We hope you will have a better experience once you return to visit us again. Kind Regards,

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location . Able to walk to the ferry for Setúbal and 10-15 minutes to Comporta village. The beach is spectacular.
於 2019 年 4 月住了 5 晚
Guest Relations PTER 於 2019年5月4日的回應
Dear Guest, We would like to thank you for sharing with us your feedback about your stay in PTER. It is very important our guests opinion. We will be waiting for your next visit! Kind regards,

6/10 一般

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Erst nach Beschwerde bekamen wir die Unterkunft wie gebucht. Lage in der Nebensaison nicht so günstig, da die geöffneten Restaurants weiter entfernt waren.
於 2018 年 10 月住了 2 晚

10/10 優異

Liam

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 4 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 8 晚

10/10 優異

Rogerio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 4 晚

8/10 不錯

真實旅客

讚好:職員與服務
不滿:客房舒適度
於 2018 年 9 月住了 4 晚