Paola and Carolina were both very friendly and helpful. We really enjoyed the location and property. It was a short walk to small shops, a bakery, restaurants. The patio area was lovely and we were there in January but were very fortunate to have good weather so we could sit outside, in the Spring it would be fabulous. The bathrooms were amazing and very large for Italy. They also had hair dryers which was really nice. Overall everything was very nice and well supplied. Palola welcomed us with wine and biscotti and checked on us several times to make sure everything was "tutto bene".