「We were not informed the pool was out of service at checkin, we get all our stuff in our room go to the pool and see it was closed, asked when it would be open again and they couldn’t answer, we checked in at 3 and checked out by 4:15 they wouldn’t give a full refund we had to pay $79.50 also strange you have to go outside and around to get to front desk/ rooms. A week stay with kids, a pool is a must for our family, so frustrating they wouldn’t give a full refund when they didn’t inform us of...
「We were not informed the pool was out of service at checkin, we get all our stuff in our room go to the pool and see it was closed, asked when it would be open again and they couldn’t answer, we checked in at 3 and checked out by 4:15 they wouldn’t give a full refund we had to pay $79.50 also strange you have to go outside and around to get to front desk/ rooms. A week stay with kids, a pool is a must for our family, so frustrating they wouldn’t give a full refund when they didn’t inform us of...
Melanie