"Staff went out of their way to assist you on your needs. Very friendly staff."

"They wanna charge me when I ask for additional two bottle of water."

"we liked our stay very much omg the stuff were so helpful it was a new years holiday in Vietnam we could not get a car from ninh binh to ha long had so much stress for one hour called the hotel for help within 15 min everything was ok!came to our hotel they offered us free upgrade and larger beds ..."

"The room is dim, gloomy and you might hard to find something, such as, if you leave something in the room and ask hotel to find it, it will not be found by anyone who work in hotel."

"Awesome room and staff. The hardware is pretty new. There's not much shopping or restaurant in that area. But the hotel has a restaurant on its own. Staff speak good English and always smile at you. Wonderful service."

"We were a little apprehensive about booking our bucket list Ha Long Bay cruise with Scarlet Pearl after reading mixed reviews in various platforms but we went ahead with it and went with no expectations. We were very pleasantly surprised. The pick from our hotel in Hanoi was on time and in a luxury ..."