Hainan Luxury Hotel

"Assistant front desk manager was brilliant he provided us with service above and beyond our expectations and made us feel very welcome. He is an excellent ambassador for this hotel. We appreciated him providing us personal service."

"Goog"

"Spacious and clean room with balcony that could view the ocean directly Housekeeping service crew was very respectful to her duty. "

"Well maintained place and easy access to everything. The staff were stand out. Very courteous, friendly and always there to help out. Special thanks to the guy at the front desk (sorry didn't get the name as I was in a rush) who helped above and beyond booking a didi when I had issues with my app on 23rd Dec at about 2pm. Much appreciated. "

"Our 5 night stay at this hotel was nothing short of spectacular. From the moment we arrived, we were greeted with a beautiful, spacious, and spotless room, along with a thoughtful basket of fragrant, sweet tropical fruits. The passion fruit here is a revelation—so much more vibrant and fresh than what we find in the US. The service was impeccable, particularly from our butler, Lulu, who was incredibly courteous and attentive. The breakfast buffet offered an impressive variety, from traditional Chinese dishes to the best French pastries I’ve ever tasted. A true highlight was the outdoor live music bar by the private beach. The combination of the sunset, the ocean breeze, the aroma of the BBQ, and the nostalgic live music was absolutely intoxicating. Spending my mornings and evenings walking along the white sand beach was the perfect way to bookend my days. This was truly my best vacation week ever."

"Good location, service and breakfast. But the room maintenance is relatively not well"

"Great everything. Had a wonderful stay while on business trip, and that property was almost perfect in everything. Not super crowded, and everything was within a good walking distance. (It was massive, tho, and you can easily get lost if you miss the directions; it took me a while. Great breakfast. Quiet. Almost too quiet because everytime I go to the gym at 6am, I was really by myself in a big mansion. I would have preferred a bigger gym, tho. "

"Excellent customer service "

"The staff are super friendly and support you the way you want. Great places for family vacation "