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"Clean room, friendly staff"

"From all the places I have been to in China, this place just stands out on top. The staff were super helpful, and everyone I talked to there could speak English. Here I want to make a special mention of Sunny and Evan at reception. They went out of their way to help us with rebooking our room, and to know more about the area and activities. The rooms are spacious and well kept, the food great, specially the buffet at night. The hotel and grounds are super beautiful, the waterfall pool...

"Very comfortable and cosy hotel with great views of the lake"

"Nice location and service"

"The hotel is perfect! Very close to the metro and a lot of food options around! The staff are very friendly. "

"Very convenient location, excellent staff "

"Very clean accommodation with comfortable, well-maintained rooms and friendly staff."

"Location excellent, well trained staff"

"Very nice hotel. Will come back for sure "

"good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again"

"Great stay, nice and clean rooms. Staff really caring and helpful. "

"Excellent reception service. Needed to stay an extra night and staff was very accommodating and pleasant to work with and really desires feedback which not a lot of hotels ask for. Modern sleekly design rooms that are nice and clean and supplied with complimentary snacks and beverages beyond your normal water, coffee, and teas. Work desks can control height of table for standing and sitting when working on laptop. Very quiet neighborhood even with the vendors right across the street. Al lot...