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"Fantastic location, easy to get around, very helpful staff and good value for money"

"The staff were incredibly helpful and friendly."

"The rooms are clean and the cleaning staff adjusted routine to my likes. The location is good, walkable to West Lake with lots of restaurants and shopping choices."

"I just liked everything about this hotel, from the location to services, food and staff."

"Except for the AC issue in the room, the staff, location, and cleanliness were all 5 stars! If you need shopping, do not miss the outlet mall, which is within walking distance from there."

"Good hotel with great location!!"

"Very friendly staff, hotel is very clean "

"I booked Executive Double Room, River View which is the top room in this hotel. They checked me in for Superior Twin Room, City View in LVL 13, when I backed to them and asked, they pretended that they do not understand English. Surprisingly changed my room with one of my friends translation help to a room in LVL 16 not as described in size of 132sqm, a very small room. "

"Prompt check in, large and modern room. Huge bathroom"

"Top Hotel in top Location with one of the best breakfast buffets I have ever enjoyed!"

"ok"

"Thanks to its convenient location and excellent service. The staff are very friendly and helpful."

"Great rooms , fantastic buffet restaurant. "

"Great breakfast, nice rooms and very kind staff!"

"Conveniently located with nice and friendly staff. Modern and comfortable interior."

"Clean and comfort stay. Convenient location for transit at airport."