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Grand Hyatt Hangzhou

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Point of interest
Premium bedding, minibar, in-room safe, desk
5 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview of Grand Hyatt Hangzhou

Grand Hyatt Hangzhou

5.0 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

Explore the area

  • Popular LocationBroken Bridge9 min walk
  • Popular LocationXihu Tiandi12 min walk
  • Popular LocationWushan Night Market18 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)44 min drive

Room options

About this area


Located on a lake, Grand Hyatt Hangzhou is in Shangcheng, a neighbourhood in Hangzhou with good airport proximity. Wushan Night Market and Hangzhou Tower Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hangzhou Botanical Garden. Don't miss out on a visit to Song Dynasty Town. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Broken Bridge - 9 min walk
  • Xihu Tiandi - 12 min walk
  • China Academy of Art - 15 min walk
  • Wushan Night Market - 18 min walk
  • Zhejiang University First Affiliated Hospital - 4 min drive

Getting around

  • Longxiangqiao Station - 4 min walk
  • East Railway Station - 9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive


  • 中原一大碗 - 6 min walk
  • 台北纯k - 6 min walk
  • 炉鱼 - 2 min walk
  • 爵色酒吧 - 6 min walk
  • 星巴克 - 4 min walk

About this property

Grand Hyatt Hangzhou

5-star luxury hotel located in Shangcheng
Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides a return airport shuttle, a cafe and a hair salon. Treat yourself to a manicure/pedicure, aromatherapy or a hot stone massage at 焕水疗, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Italian cuisine and garden views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, a porter/bellboy and concierge services
  • Guest reviews speak highly of the location
Room features
All 388 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, fridges and daily housekeeping


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 194 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • A meeting room


  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels


  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge


  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Turndown service

Similar properties



Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 194 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hyatt Regency Hangzhou Hotel
Hyatt Regency Hangzhou
Hangzhou Hyatt Regency
Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel Hangzhou
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 31 May 2023, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 4 Jun 2023 start from HK$1,383.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Hangzhou?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Hangzhou?

Checkout is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Ding'an Road Station is 17 minutes.



Very good

Rating 10 - Excellent. 165 out of 345 reviews" "
" "10 - Excellent 48%
Rating 8 - Good. 117 out of 345 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 46 out of 345 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 9 out of 345 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 8 out of 345 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




2/10 Terrible

Tiong Ho Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Stayed 2 nights in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor


Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
Stayed 1 night in Apr 2020

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Marie Luise

Business traveller
Liked: Room comfort
Nice location
Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good


Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a fantastic facility and even better location. I would highly recommend it to anyone and everyone!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful with train tickets and internet purchases, especially Ollie Xie. Pool was good size, about 25 m, but only 3 lanes without crowding because of its configuration.
Stayed 3 nights in Sep 2019