Boston Harrison Gray Otis House Hotels

"First of all the hotel is very clean and has a nice upscale appearance. The lobby can be rather crowded at times with a busy coffee shop and a busy bar area in the evenings. The staff was professional and courteous. They were more than willing to help. We had a double queen bedroom, which had adequate space. The room was nicely appointed and the bedding was excellent. The bathroom was clean and the shower was very nice. All the necessary amenities were provided in the room and you can use your TV to request items that you may have forgotten. They also offered to bring up a mini fridge to our room at no charge however we didn’t need to use one. The room does come with a beverage refrigerator, so we were able to keep our bottles of water in there. Two luggage racks were provided so that was useful for our baggage. If I was pressed to find areas which could be improved, I suppose it would be that the room itself is rather narrow, and there’s not much room in the walkway around the end of the beds. In addition, I would hope for more drawer space in the room. But for our purposes, the room was more than adequate and well appointed. The hotel is in a great location about a five minute walk from the edge of the Boston Common. There are many restaurants and bars in the immediate vicinity, and you are close to Chinatown as well. Government center is about a 15 minute walk away, and Faneuil Hall is just beyond there, so the hotel is in a really good spot. "

"Excellent location, easy access to Boston’s main attractions. "

"Internet good, staff ok"

"The service at the hotel was good and the overall property was decent. However, we specifically booked this hotel because there were evil our group and the room was supposed to include a sofa bed. While the sofa bed was prepared when we arrived, the mattress was extremely poor quality—you could feel every spring and even the metal frame underneath, making it completely unusable. We requested a rollaway bed instead, and the staff brought one quickly, but unfortunately that mattress wasn’t much better. It was mostly springs covered in fabric and still very uncomfortable. We ultimately had to go to a nearby Macy’s to buy a mattress pad just so the third person in our group could sleep somewhat comfortably. The staff tried to help, but the hotel really needs to upgrade the quality of their additional bed mattresses, or stop advertising that they have them."

"Clean, good food, good service. Cannot complain!"

"The Parker House is a historical property in a great location near Boston Common and the start of the Freedom Trail. However, the property feels old and dated. Hallways aren’t well kept, saw an anima running along the floor one night. Issues with the electricity in the room, could feel static. Main light would not stay on. Overall, a disappointing Omni experience. Would not stay again. "

"The location is excellent, very short walk to TD Garden arena, restaurants, and bars. The room was comfortable, and clean. The work out room was not huge but had a peleton and treadmill, bench, and plenty of weights (up to 35 lb) for a solid workout. I would recommend and stay again."

"Hotel was very clean, staff was very friendly, location was ideal almost centered to everything we were visiting. My only complaint was pillows too soft and bed to hard. "

"The property is clean and a great location. The staff is very thoughtful and polite. The business facilities are adequate, and the lobby is very comfortable."