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蓋特威汽車旅館的評價

2.5 out of 5
蓋特威汽車旅館
3781 N Oceana Dr, Hart, MI

評價

7.0

不錯

10 分評分，優異；91 則評價中有 22 則" "
8 分評分，不錯；91 則評價中有 32 則" "
6 分評分，一般；91 則評價中有 17 則" "
4 分評分，欠佳；91 則評價中有 13 則" "
2 分評分，很差；91 則評價中有 7 則" "

7.4/10 

整潔度

8.2/10 

職員與服務

6.6/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

Kathleen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
staff 於 2023年10月2日的回應
thank you

10/10 優異

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
staff 於 2023年9月14日的回應
thank you very much for your kind review.

4/10 欠佳

Merry (Maple Park)

家人同遊
不滿：整潔度、設施服務和住宿狀況
Our check in was not exactly friendly, and they switched people in the middle of our check-in. We got to the room, and it smelled horrible, musty and like it hadn't been cleaned. The bathroom was gross and dirty with dirty towels still hanging on the shower rod. Would not recommend.
於 2023 年 9 月住了 1 晚
staff 於 2023年9月8日的回應
sorry you didn't enjoy your stay

8/10 不錯

Thomas

讚好：整潔度和職員與服務
Older motel and room was nice. Had nice wood plank flooring, clean, comfortable bed, small bathroom. Shower had new shower head. Water does have an odor of sulfur that is not uncommon to this area. Bring your own bottled water for drinking. Room had nice TV, small fridge and microwave. And a coffee maker. Air conditioner worked very well. Free wifi. Park style grills available for use. You provide the charcoal.
於 2023 年 8 月住了 1 晚
staff 於 2023年8月29日的回應
thank you for your review.

8/10 不錯

Elizabeth

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Appreciated that it was clean and had no strong odors.
於 2023 年 8 月住了 1 晚
staff 於 2023年8月29日的回應
thank you for your review

6/10 一般

Sue

The hotel was okay for the price around the area. But not up to my standards. I would not come back.
於 2023 年 8 月住了 1 晚
staff 於 2023年8月24日的回應
sorry you didn't enjoy your stay

10/10 優異

Tamara

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 4 晚
staff 於 2023年8月22日的回應
thank you for your kind review

10/10 優異

Mary

家人同遊
讚好：整潔度和職員與服務
Check in went very smoothly; staff was very courteous. This motel was clean, but appearance suggest they are in the process of updating/rehabing the property. There was an issue with the tv; my son went to office and the gentleman promptly remedied the matter--he could watch the baseball game!! I hope they are able to continue updating; great location!
於 2023 年 7 月住了 1 晚
staff 於 2023年8月2日的回應
thank you for your kind words

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
staff 於 2023年8月2日的回應
thank you

4/10 欠佳

ROBERT (MARIETTA)

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚
staff 於 2023年8月2日的回應
sorry you didn't enjoy your stay

8/10 不錯

Dave

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚
staff 於 2023年8月2日的回應
thank you

6/10 一般

Kerry

家人同遊
讚好：整潔度
closed on sundays not able to get clean towels or ice and dirty one left on floor until mon
於 2023 年 7 月住了 2 晚
staff 於 2023年7月24日的回應
we are sorry your were not pleased with your stay.

10/10 優異

Cindy

於 2023 年 7 月住了 1 晚
staff 於 2023年7月24日的回應
thank you for your positive review

4/10 欠佳

Michael (Winter Springs)

於 2023 年 7 月住了 1 晚
staff 於 2023年9月1日的回應
sorry you didn't enjoy your stay

6/10 一般

Cameron

家人同遊
不滿：整潔度
於 2023 年 7 月住了 1 晚
staff 於 2023年7月22日的回應
sorry you didn't enjoy your stay more.

6/10 一般

Gary

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
FIX THE DRAIN ODORS!
I liked the remodeled interior of this classic old motel. That said the the horrendous smells from the bathroom drains when using the shower or sink almost ruined my stay.
於 2023 年 7 月住了 1 晚
staff 於 2023年7月18日的回應
we are sorry you didn't enjoy your stay. unfortunately we are constantly trying to address the water smell. its safe but unpleasant and can't even get water treatment companies to successfully address the issue.

6/10 一般

George

不滿：住宿狀況
The property looked run down from the outside with lots of weeds in the parking lot and a poor childrens play area in front of the motel. The room was small but clean. The TV had lots of channels I watch. The shower was small and the shower head was so low I had to bend down to get under it. Check in was quick and easy. The room was quiet which may be due to so few rooms being rented. The location was close to many outdoor activities.
於 2023 年 7 月住了 3 晚
staff 於 2023年7月18日的回應
we are sorry there were things you didn't like about your stay, but glad about the things you did enjoy. our location is older having been built when everything was a little smaller.

4/10 欠佳

kenneth

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
NEEDS CLEANING
the room was filthy. It smelled stuffy and moldy. The carpet was DISCUSTING. The owner said he would be open on Sunday for ice between 8-11. At 9:30 the closed sign was still on the door . They didn't even open that day. Needed ice the fridge wasn't working well the first night and needed ice to keep everything cool. That didn't happen. The owner said he would refund my money if I wanted to go somewhere else. Everything was BOOKED UP. It was part of the 4th of July week. I would have if I could have found some other motel with a vacancy. But the best part of your motel was leaving.
The place needs a little TLC
The place needs a little TLC
The place needs a little TLC
於 2023 年 7 月住了 2 晚
owner 於 2023年7月14日的回應
we are sorry you didn't enjoy the room. however the fridge ran fine, it was filling it until the door barely closed that caused the issue. As far as our office hours we are always closed on Sunday, however we opened special for this guest. and stayed open until 11am. the room was the exact room that is pictured for a single bed room. we did our best to address all issues that where brought to us, as the other issues were not there is little we can do now, other than to remind potential guest to please remember when you reserve the cheapest available room that you can find it will not be 5 star rated accommodations.

10/10 優異

Mechelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
staff 於 2023年7月8日的回應
thank you for your kind review

6/10 一般

Denise

讚好：整潔度和職員與服務
Disappointed stay
The place was very outdated and old. The style vintage was about the 60’s. The place was very overpriced and they added a pet fee which I was totally unaware of when I made the reservation. The place was clean but the shower was in very bad condition so I never used the shower. I would never stay here again.
於 2023 年 7 月住了 1 晚
staff 於 2023年7月8日的回應
sorry you didn't enjoy your stay

2/10 很差

Brian

於 2023 年 7 月住了 1 晚
staff 於 2023年8月2日的回應
sorry you didn't enjoy your stay

10/10 優異

Keith

於 2023 年 7 月住了 1 晚
staff 於 2023年8月2日的回應
thank you very much

8/10 不錯

Jerry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
staff 於 2023年7月4日的回應
thank you

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean rooms
Older motel but very clean and comfortable
於 2023 年 7 月住了 1 晚
staff 於 2023年7月4日的回應
thank you very much for the glowing review.

10/10 優異

Kari

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was very cute and cozy and office staff guy was very cool and nice
於 2023 年 6 月住了 5 晚
staff 於 2023年6月30日的回應
Thank you very much. We are glad you enjoyed your stay.

10/10 優異

Julie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very peaceful and close to Pentwater and Silver Lake. Met some nice people who were also staying there. Definitely recommend.
於 2023 年 6 月住了 3 晚
staff 於 2023年6月6日的回應
Thank you so much for your positive feed back. we are so glad you enjoyed you stay with us.

8/10 不錯

Shannon

於 2023 年 3 月住了 2 晚

4/10 欠佳

Steve

讚好：整潔度
不滿：職員與服務和住宿狀況
( )Room was very "cozy", well done. fireplace felt really good with snow outside. Great use of space. (-) shower water never got beyond luke-warm. NOT wanted after skiing all day & in the morning to wake up.
於 2023 年 3 月住了 1 晚

10/10 優異

Sue

讚好：整潔度、職員與服務、設施服務和住宿狀況
I grew up near by (50 years ago) . The owners have made wonderful improvements in the room... Iknow that it's going room by room. Mine was great.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable clean. Staff were very friendly
於 2022 年 9 月住了 2 晚

8/10 不錯

Gerald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very small and simple accomodations. Nice and clean.
於 2022 年 8 月住了 2 晚
staff 於 2022年9月4日的回應
thank you

10/10 優異

Lisa B

於 2022 年 8 月住了 1 晚

8/10 不錯

elizabeth

於 2022 年 8 月住了 1 晚

8/10 不錯

dawn

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
staff 於 2022年8月26日的回應
thank you

10/10 優異

Tina

於 2022 年 8 月住了 2 晚
staff 於 2022年8月13日的回應
thank you

10/10 優異

Laura (Shelbyville)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this quaint motel along old Highway 31. It is a family-owned operation. They are friendly and helpful. Updating and remodeling are being done in the rooms. Fantastic for the price.
於 2022 年 8 月住了 1 晚
staff 於 2022年8月9日的回應
thank you very much.

2/10 很差

Rebecca

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Carpet was wet, could not take off your shoes. The smell was atrocious, afraid to shower and sleep with the velour blankets. Could see outside through the crack at the bottom of the door. Only positive was that the manager did get up to check us in when we arrived at 11:30 pm. Almost wish we would not have.
於 2022 年 8 月住了 1 晚
staff 於 2022年8月8日的回應
We are sorry you had a poor experience. The house keeper must have gotten over jealous with the carpet freshener for it to still be damp when you arrived. As for the small amount of light that shines through at the very bottom of the door, unfortunately we hadn't noticed due having ample light while cleaning. Though it must be said that there is a big defiance between seeing a small about of light shine through at the corner of the door and seeing through it.

8/10 不錯

David

家人同遊
讚好：整潔度和職員與服務
Bathroom was clean but very outdated. Shower was clean but looked as if it wasn't due to wear and tear on the shower floor. Nice playground area for children
於 2022 年 8 月住了 1 晚
staff 於 2022年8月8日的回應
Thank you for staying at Gateway motel. We recognize that our facility is older, and we are remodeling as fast as we can.

8/10 不錯

Thomas

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 1 晚

6/10 一般

Marlese

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is quaintly cute and the owners are doing a great job with the rooms they've renovated. My friends were in an unrenovated room and it was clean but the carpet and room smelled of old damp. The water was sulferous and we didn't take a shower because we are diva princesses. But the place was nice, very restful, great beds, and microwave minifridge., strong wifi. Great price.
於 2022 年 7 月住了 1 晚
staff 於 2022年8月3日的回應
We are ever working to improve our facilities. We have installed new filters to every shower head to combat the hard water. Unfortunately the sinks are harder to filter. We thank you for for your understanding and choosing Gateway Motel for your lodging needs.

2/10 很差

Mary (Kalamazoo)

伴侶同遊
不滿：整潔度和住宿狀況
I liked that it was close to where we needed to go and we could get it for just one night,Saturday. However, the water smelled so bad and made the place stink. The bathtub was old and there was mold on the ceiling.
於 2022 年 7 月住了 1 晚
staff 於 2022年8月3日的回應
We are sorry your you didn't enjoy your stay. Unfortunately not every thing you've said is right. we do have an older facility and admittedly the ceiling above the Shower could use a coat of paint, but there is not a bath tub in that room and there is not mold.

8/10 不錯

Douglas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This is an older roadside motel that is being fixed up and is charming and comfortable. If you like the concept of the "Rosebud Motel", this might be a good fit for you.
於 2022 年 7 月住了 2 晚
staff 於 2022年7月20日的回應
Thank you very much for your review.

6/10 一般

Kimberlee

Looked charming from the road. Staff was edgy and unkind when asked questions about billing. The same staff became angry when told he had a leak under the tiny bathroom sink.
於 2022 年 7 月住了 1 晚
staff 於 2022年7月20日的回應
We are very sorry for your poor experience staying with us. We can only fix issues we are actually informed of during the stay. We apologize for the poor attitude displayed in response to your demands.

8/10 不錯

Tim

家人同遊, 多人同遊
讚好：整潔度、職員與服務和設施服務
The property is dated and is in the process of being updated. Is it perfect, NO. The beds were great. That being said, I'd go back in a heartbeat. The owners are awesome people and truly care.
於 2022 年 3 月住了 2 晚
staff 於 2022年6月2日的回應
thank you

10/10 優異

Alan L

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 9 月住了 1 晚

8/10 不錯

Heather

於 2021 年 9 月住了 1 晚

8/10 不錯

Laura Lea (Shelbyville)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay at this quaint motel. It met my needs better than other area motels in this price range. I liked supporting a local business, and I enjoyed being in the community. It was easy to buzz over to Lake Michigan for my day’s activities.
於 2021 年 8 月住了 2 晚
staff 於 2021年9月3日的回應
Thank you so much for your feed back.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
New owners are making improvements. Great price compared to others in the area. Only negative is the water smells really swampy.
於 2021 年 8 月住了 3 晚
staff 於 2021年9月3日的回應
Thank you so much for your feed back.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Classic old (vintage?) motel with caring, engaged owners working to make improvements and keep the rooms filled. First impression had us concerned, but a decent place that allows dogs with huge area in back for taking pets out.
於 2021 年 8 月住了 2 晚
staff 於 2021年9月3日的回應
Thank you so much for your feedback.

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
The front desk clerk was fantastic and attentive. Unfortunately the water went out and was out for hours. When we left the water pump was not yet fixed. I liked the fact that accomidations were made for a faulty ice machine. If there wasn't a water issue the review would be higher. It would have been nice to receive monetary compensation for the water issue.
於 2021 年 8 月住了 1 晚
staff 於 2021年8月8日的回應
We apologize that you had to experience our well pump failing. We also regret that while attempting to fix that that crisis our customer service suffered greatly. We were very distracted and we are very sorry.