Hartford Hartford City Hall Hotels

"Great staff "

"Floor was dirty. Door lock was difficult to open. Breakfast was good. Parking lot under the building was difficult to get out of, but felt safe."

"Rooms are totally outdated. Bed very soft and squeaky. The air conditioner sounds like a jet engine . "

"Breakfast was hot and fresh. Coffee was good. Plenty of parking "

"Was it able to stay at the hotel because didn’t know I was getting charged an extra hundred dollars to stay there?"

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "

"So outdated. The shower pressure, the popcorn ceiling, the yellow walls! 400 a night is a disgrace."

"My daughter and I stayed at Residence Inn while attending the Cardi B concert (4/3/2026) The room (a loft) was more like a small, cute apartment! We loved it! The staff was super friendly and helpful. The best part, the breakfast! They had an awesome selection of breakfast foods, fresh fruit and beverages. If I’m ever in Hartford again, I would 100% stay here again. "

"Host: Great communication, easy check in.Cleanliness: The apartment needs some TLC. The bathtub has blue stains, there were no bathroom towel racks (just holes where they used to be), and in general the pictures online seem to be enhanced/docotored to make the apartment seem more upscale than it actually is. Pros: security at entryway, dog friendly, location. cons: For this price point I have stayed at comparatiavely better quality rentals. However, it got the job done and was what I needed for the weekend. "