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"Staff are always friendly and helpful. Breakfast is always served quickly. Rooms are ok, thank you"

"All staff were helpful and pleasant"

"Breakfast was amazing. Good location for the lakes. Beautiful surroundings."

"Wonderful hotel perfectly located in Keswick. Great base of operations for seeing the area. No complaints at all about the property. And receptionist Matilda was incredibly kind and helpful! Thank you!"

"Great location overlooking river. Quiet. Handy for station. Shaver socket not working in 103. No usb sockets. Good internet. Comfortable beds. Hot shower."

"Clean room 21 thank you. Taps could be improved. Flush mechanism in toilet poor. Requires new fill valve to allow correct amount of water in to give a reliable flush. Not good for 2 days stay!"

"Staff were all really friendly and couldn’t do enough for us, free room upgrade to a junior suite with a hot tub absolutely made our day. Spa is included and you can go in it at any time without having to book or pay extra and it’s open late at night. 11am check out which is great as a lot of places do 10am which we find really early. Really good food in the pub. Really relaxing stay. This is our second time here and we will return. "

"Very clean room and the staff were great and very helpful without being intrusive. We had the continental breakfast which was great and plentiful choice. We used the spa daily, the pool was like stepping into a bath it was so warm and we enjoyed the sauna and steam room. Would recommend this hotel to anyone who wants a quiet relaxing break, we took the boat to Ambleside and back and the girls in the kiosk who were very informative and pleasant. The hotel is on flat land with lots of space for walking or sitting out and having drinks hot or cold. Suitable for those of us who have mobility problems. Two lifts are available but there is a bit of a journey to reach them as they are situated in the new part of the hotel but, can’t be helped as it would have ruined the grand style if they tried to pit them near the reception Parking outside is chargeable to a separate company. Blue badge holders can park free if a token is obtained from the hotel and all others must park 400 yards further away with a token but can unload in a space outside the hotel."

"Nice room. Staff were very friendly. Breakfast was lovely & I managed to get in the car park every day."