Henderson Henderson Civic Center Hotels

"Felt safe staff was friendly "

"Yrs"

"Judging by the way the manager responds, I assume he is trying to cover up just how unsanitary the rooms are; the kitchen is infested with cockroaches, and they crawl all over the room. I suspect the housekeeping staff reuses the same sheets for multiple guests; upon checking in, my bed was covered in hair and stains. I took a video to the front desk, and they simply handed me clean sheets to change myself. At 8:30 AM, someone was already knocking on the door. The room door was broken, and there were dead bed bugs scattered around—not to mention the dozens of cats roaming the premises. I definitely ended up moving to another hotel. It is a shame that the receptionist's genuine friendliness is completely undermined by such unsanitary conditions. I have photos and videos of everything."

"I’ve stayed here many times before. The rooms are spacious and clean and the bed is comfortable. The breakfast is really good. The location is very close to the highway for easy access. The staff are nice too."

"Old building/furniture and it shows despite a recent paint job in our room. We were told they were changing to a La Quinta hotel soon. The staff barely acknowledged our presence upon entering. And at breakfast, the staff (of 2) at the counter talked personal business and gossiped with another person (who apparently was well-known to them) -- we walked up and we had to initiate the conversation for check-out because they didn't engage us without the interruption. They all gossiped loudly the entire time during our "breakfast". It was still early and the hot items had a few tablespoons of eggs and a couple sausage patties left. I told the counter staff and they said "the girl" was gone. That they themselves would make some sausage patties, but one said to the other that the process for making the eggs would require "stirring the eggs over and over and over", indicating that would take too long. This was said while I stood there. No apologies or ANYTHING. Needless to say, they never refilled the eggs or sausage. They didn't even say goodbye or safe travels on our way out! Really poor service from senior adult women who have forgotten what their job description entails and what customer service is. We won't be back."

"They are always so nice and it is very comfortable. "

"Clean"

"The air conditioner/heater barely worked. The breakfast was horrible and the staff was rude and not even a little helpful. "

"This hotel was one of the cleanest, nicest place we’ve stayed in, for such a reasonable place."