Hialeah Spa Hotel

"Super awesome staff love the pool and bar and view. Neighbor above never slept in three straight days. Only bad thing "

"Staying for a work conference. Unfortunately, it is also during spring break so the hotel closes pools early. There is also not a refrigerator in the room to store medications, leftover restaurant food or personal drinks. "

"This was by far the worst hotel experience I've ever had. From the moment we checked in, it was a disaster. The front desk staff, especially Troy, was rude and unprofessional. We were initially given the wrong room, forcing us to return to the front desk to have it corrected. Once we got into the room, the issues only got worse. There were small roaches throughout the room, visible mold in the bathroom, and the air conditioning unit stopped working. When I tried calling the front desk to speak with a manager about these concerns, my calls were disconnected intentionally twice. We booked two nights and ended up leaving a day early. Troy at the front desk was especially unhelpful and dismissive. Overall, the lack of cleanliness, maintenance, and basic customer service was extremely disappointing. I would not recommend staying here."

"No"

"The rooms were filthy. Dirty carpet. The bottom of the curtains had burn marks and there were burn marks on the carpet. A cockroach scattered across the bathroom floor when we arrived. One clerk was abrupt and seemed bothered by our presence at check-in. The lighting in the restaurant was almost non-existent - we had to use our phone flashlight to read the menu. One of the two washing machines was out of service in the laundry room and the staff was unhelpful when we needed change to use the machines. We arrived ahead of the check-in time and the front desk staff said she would contact us when our room was ready. We never heard from her and had to approach the desk twice to ask about our room."

"Pedi limpieza en el cuarto y no vinieron, los banos deberian remodelarse, la atencion del personal es muy buena!"

"Beach View "

"We opted for the street view side of the building and still got some beautiful ocean in sight from our room window! Staff were wonderful and attentive. The amenities are currently being improved, but the pool and beach access were perfect for our stay. "

"The bay was"