Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was the second time we stayed in this home (previous visit was under a different rental agency). Out 10 day stay included the last week of April and first week of May. It had been updated with some fresh paint and finishings since our last stay which was nice. The home was ideal for our needs. Some minor inexpensive things which could improve the experience would be to have some beach towels included (we bought some and left them in the home when we departed), and additional tea/dish towels (again, we purchased some and left them behind).We had made a special request (which was agreed to in advance of arriving) for the pool/spa to be heated, although we were told that it is not normally done this time of year. My understanding for this is that some guests feel the pool does not reach a comfortable temperature. We found it very comfortable when it was heated. However, the pool was not heated on our arrival, and stopped heating 3 days prior to our departure. Numerous calls and visits to the front desk were made about this. Unfortunately it was not possible for me (the guest) to communicate directly with the contracted pool maintenance staff, so it became difficult to know what was being done or being told to the front desk as to what was wrong or not wrong. We were not given callbacks from the front desk about what was being done. I eventually was given a refund for the days when the pool was not being heated, which was nice, but I had to call the front desk twice after returning home for this to be arranged, though it (the refund) had been discussed prior to leaving Hilton Head. Without this refund, I would be hesitant to rent with Palmetto Dunes again given the difficulties and service deficiencies around this, but am partially reassured once being able to settle this matter.
