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"The property was amazing. Check-in was very smooth and excellent explanations. Staff were friendly and attentive. Rooms were extremely clean and comfortable. The hot spring was also really nice. They change the men's/women's periodically, so make sure to experience both! I especially appreciated the fine touches that gave me a small smile - the same artist who made the flower vases also made the coffee cups in the lounge :) And the coffee was excellent."

"Great Location and service! "

"This hotel is just okay. Nothing special."

"Excellent staff and great location! The Japan / Western style room was very comfortable and spacious. "

"Everything is great 10/10 staff+room+location. a bit hard to find restaurant here."

"Everything good, just one thing not satisfied is no free pick up arrangement."

"Very good value—and a surprisingly good onsen!"

"Nice onsen ryokan, traditional facility, great experience. Very good service and wonderful staff. A room with private onsen bath is a must!"

"Staff was friendly and went above and beyond. The private baths were nice and a good way to relax and unwind. The free shuttle from Yufuin station was convenient. The food was great - lots of variety to try. I liked the Kabosu cocktail - highly recommend as an add-on. "