室外泳池

胡志明市薩默塞特郡酒店式公寓的評價

4.5 out of 5
胡志明市薩默塞特郡酒店式公寓
No 628C Hanoi Highway, An Phu, Thu Duc City, Ho Chi Minh City

評價

8.8

優異

10 分評分,優異;110 則評價中有 64 則" "
8 分評分,不錯;110 則評價中有 34 則" "
6 分評分,一般;110 則評價中有 6 則" "
4 分評分,欠佳;110 則評價中有 3 則" "
2 分評分,很差;110 則評價中有 3 則" "

9.6/10 

整潔度

8.6/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Eddie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
舒服、整潔、還想再去一次
飯店設施相當乾淨整潔,人員服務也不錯,美中不足的是附近正在施工,交通不是很方便。不過旁邊就有超級商場,購物採買相當輕鬆。
於 2017 年 6 月住了 1 晚
非常感谢您下榻胡志明市盛捷Vista服务公寓与您留下来的点评。 很高兴得知您这次的入住体验得到了肯定。您的肯定带给我们大家极大的成就感。我们期待您和家人朋友的再次入住与在此祝您一切顺利!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dear valued guest, Thank you for your five star rating of Somerset Vista. It brings us joy to know that you have enjoyed yourself at our Serviced Residence. On behalf of the team at Somerset Vista, I warmly welcome you back to visit us again soon and allow us to provide you with another comfortable stay. Best Regards, Joel Ho (Mr.), Assistant Residence Manager

8/10 不錯

Kent

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place but too far away from city center
Dear Kent, Thank you very much for taking the time and share your feedback about our service apartment at Somerset Vista Ho Chi Minh City. Somerset Vista is situated slightly further away from hustle and bustle of the city centre in a generally residential area surrounded by big shopping malls. It is well connected to District 1. And the Oxygen which is the retail mall across from Somerset Vista has several shops, restaurants and cafes where you can relax at, and even a supermarket where you can get anything you need. We are pleased to inform you that there will be more eateries and shops in the near future and we hope that it will be a better experience during your next stay. We wish you all the best and hope to see you again. Best regards, Ta Ngoc Phuong Assistant Guest Service Manager

8/10 不錯

Shu yu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
乾淨又大的飯店
非常好的公寓式酒店,簡潔的裝潢以及完整的設備都很喜歡,唯一的缺點是去市區有點遠,需要以計程車代步,一趟約15萬越南盾,有一些麻煩的規定,除此之外,真的是一間適合渡假的酒店!
General Manager 於 2016年10月14日的回應
Thank you for your feedback which will be shared with the team at Somerset Vista Ho Chi Minh City. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

8/10 不錯

YI-CHEN (台中)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
小家庭的良居
很好的住宿環境,中庭的泳池很棒。鄰近大馬路邊,車輛噪音不少。房間內的設備齊全,可自行開伙,非常適合小家庭居住。

10/10 優異

SanNy (Lei)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店環境舒適
酒店環境很整潔舒適! 酒店設施不夠完善,但樓下有超級市場,加了點分。 距離市中心遠了點,要坐大約800000盾的的士到市中心,但酒店很適合家庭旅行^_^

10/10 優異

Joyce (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing!!!
I love it when I first step in this apartment !!! They have big swimming pool , big gym, everything you need so relaxing !

10/10 優異

salvadore

商務旅客
讚好:整潔度、設施服務和住宿狀況
Nice property
於 2024 年 2 月住了 1 晚
Ta Ngoc Phuong Guest Service Manager 於 2024年3月4日的回應
Dear valued resident, Thank you for leaving an excellent review about Somerset Vista. We are glad you enjoyed your recent visit and hope that you will come back again.Best regards,Ta Ngoc Phuong Guest Service Manager

6/10 一般

CORP

於 2024 年 1 月住了 5 晚
Ta Ngoc Phuong Guest Service Manager 於 2024年3月4日的回應
Dear valued resident,Thank you for taking the time to leave a rating for Somerset Vista. We hope that you had a wonderful visit. Best regards,Ta Ngoc Phuong Guest Service Manager

2/10 很差

MICHAEL

於 2023 年 12 月住了 5 晚
Ta Ngoc Phuong Guest Service Manager 於 2024年3月4日的回應
Dear valued resident,Thank you for taking the time to leave a rating for Somerset Vista.Ta Ngoc Phuong Guest Service Manager

6/10 一般

jieun

於 2023 年 10 月住了 2 晚
Ta Ngoc Phuong - Guest Service Manager 於 2023年10月13日的回應
Dear Jieun,Thank you for your review. We hope to welcome you back to our property soon.Best regards,Ta Ngoc PhuongGuest Service Manager

10/10 優異

Marie

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great luxury apartment for the family, very safe and clean. Reception staff were extremely friendly and helpful. A bit far from ´the action’ of district 1, but there’s plenty of taxis and lots to enjoy in up-and-coming district 2.
於 2022 年 12 月住了 3 晚
Ta Ngoc Phuong - Guest Service Manager 於 2023年10月16日的回應
Dear Marie,Thank you for taking the time to share with us your recent experience at Somerset Vista. It was our pleasure to have you at our Serviced Residence. Thank you and we hope to see you soon for another visit.

10/10 優異

EDWIN KEAN MENG

親子同遊
讚好:整潔度、設施服務和住宿狀況
Stayed 5 nights in the Premier 2 bedroom on the 18th floor with my wife and 2 kids. View was great from the apartment and it was comfortable and well equipped. Staff were friendly and made us feel welcomed. Special thanks to front desk staff Dennis for his hospitality and great service. Apartment was well maintained and spotless. Thanks to housekeeping staff Ngoc and Yloang. There is a grocery and convenience store in the same building and a couple of malls nearby. Hotel provides a free shuttle service to various attractions in the morning. Breakfast is provided at the Starbucks cafe via vouchers provided by the hotel. Food quality is good. My family and I enjoyed our stay and highly recommend this hotel.
Ta Ngoc Phuong - Guest Service Manager 於 2022年12月26日的回應
Dear Edwin Kean,Thank you for your wonderful review of Somerset Vista. We are glad that you had an excellent time here and were satisfied with our service standards from the front desk and housekeeping. Your kind lines have certainly encouraged the team here and we appreciate it. At Somerset, we strive to provide a home away from home experience for our guests and residents where we focus on comfort and convenience. We hope that you will come back to visit us again and give us another opportunity to provide a memorable stay for you. Once again, thank you for choosing us and recommending Somerset Vista to other travelers.

10/10 優異

Theresa

多人同遊
讚好:整潔度、設施服務和住宿狀況
first time stay. shopping mall are not within working distance.
於 2022 年 9 月住了 4 晚
Ta Ngoc Phuong 於 2022年10月6日的回應
Dear Valued resident,Thank you for your wonderful review and for making Somerset Vista your home away from home during your recent trip to Ho Chi Minh City. We are glad to hear that you had a fantastic stay and also had a chance to explore the nearby retail mall. Indeed, the retail mall "Oxygen" across from Somerset Vista has several eateries and cafes for guests and residents to relax at. We also hope that our serviced apartments and facilities have been satisfactory. The team here at Somerset Vista welcomes you back for another positive stay experience.

10/10 優異

Hongseog

讚好:整潔度和客房舒適度
두번째 이용하는 건데 늘 만족스러워요. 공간도 넓고 좋아요
於 2022 年 8 月住了 2 晚
Ta Ngoc Phuong 於 2022年10月6日的回應
Dear Valued resident,Thank you for taking the time to share with us your recent experience at Somerset Vista. It was our pleasure to have you at our Serviced Residence.Thank you and we hope to see you soon for another visit.

8/10 不錯

??

商務旅客
讚好:整潔度、設施服務和住宿狀況
朝食のチケットを受け取ったのが2日目で、4日間滞在の内2日間は朝食を取れなかった。また朝食がスターバックスでの金額上限ありと言うことで、ホテルの朝食を期待したが期待外れだった。
於 2022 年 7 月住了 4 晚
Ta Ngoc Phuong 於 2022年7月27日的回應
Dear valued resident, Thank you for your valuable feedback and for giving us a chance to improve on our service standards. On behalf of the team, I would like to apologize for this inconvenience. We will certainly look into the breakfast service to ensure that our guests' stay experience is not compromised. We hope that this has not detracted you from staying at Somerset Vista again and we warmly welcome you back for another improved stay experience. Thank you for your continuous patronage. Best regards, Ta Ngoc Phuong Guest Service Manager

10/10 優異

Seong yong (Cedar rapids)

讚好:整潔度、設施服務和住宿狀況
於 2022 年 7 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好:整潔度和客房舒適度
모든것이 완벽했습니다.
시설, 주변환경, 친절함까지 모든것이 완벽했습니다. 편한 일정을 보내게 해 주셔서 감사합니다.
於 2021 年 4 月住了 1 晚
Ta Ngoc Phuong Guest Service Manager 於 2021年4月27日的回應
Dear Resident, Thank you for your wonderful review of Somerset Vista. We are glad that you had an excellent time here at our property. On behalf of the team, I warmly welcome you back to stay with Somerset Vista again. Thank you. Ta Ngoc Phuong Guest Service Manager

10/10 優異

Jonathan

商務旅客
讚好:整潔度和客房舒適度
Good quality apartments
Great apartment hotel, comfortable beds, good showers, comfortable living rooms, well equipped kitchen, friendly helpful staff good for self catering with enough local eateries if you need to eat out.
於 2020 年 3 月住了 4 晚
Ta Ngoc Phuong 於 2020年4月1日的回應
Dear Mr. Jonathan, Thank you for your feedback and compliments of Somerset Vista. We hope that you had enjoyed your recent stay with us and even glad to know that you found our service standards to be satisfactory. On behalf of the team, I hope that you will visit us again soon for another comfortable stay during your next trip to Ho Chi Minh City.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Ta Ngoc Phuong 於 2020年4月1日的回應
Dear Guest, Thank you for leaving an excellent review about Somerset Vista. We welcome you back for another visit. Best regards, Ta Ngoc Phuong Asst. Guest Service Manager

8/10 不錯

JOOHYUNG

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
수영장이 마음드는 곳
위치가 애매하긴 한데 그 또한 원하는 부분이라면 호치민에서 머물기 좋은 곳 같습니다. 일단 신축이라 깨끗하고 수영장이 넓어 그런부분의 만족도는 높습니다. 상가 건물엔 식당, 슈퍼, 빵집 등도 있고 근처 단지로 택시를 타고 이동하면 더욱더 많은 식당과 마트 등이 있으니, 레지던스 시설을 충분히 이용할 수 있다면 머물기 좋은 곳입니다. 다만 만족도가 높은 반면 불편사항도 있습니다. 약간 호치민 외곽지역에 신규 택지 지역 같은 곳에 위치하다보니 (미사 지구 에서 강남 가는 그런 느낌 ) 일반적으로 많이 가는 1군 등으로 이동은 택시 편도 기준 6-8천원에 약 30-40분 정도 내지 그 이상 걸리던 것 같은데 몇일 계속 숙박하면 비용도 그렇고 뭔가 이동하는게 굉장히 귀찮은 일이 될 수 도 있습니다. 그리고 온화한 지역의 특성이겠지만 창호 부분이 2중창이나, 방한 대책 적용 없이 설치 되어 외부 도로측 소음 영향이 생각보다 큽니다. 일반적인 차량 주행 소음은 웬만하면 수용하겠지만 심야 고속도로 중차량 통행에 따른 소음 및 경적 소음은 편안한 수면을 갖기에 불편한 점을 줍니다. 이왕 신축하는 건물 방음 대책 적용이 있었으면 좋겠지만 아쉽네요. 한가지 더 말씀드리면 이곳은 입주민과 일부 숙박객이 같이 공존되는 형태로 보입니다. 그렇기 때문에 수영장 등 공용 시설에서 외부 방문객에 대한 별도의 시선이 가끔 느껴지게 되는 점은 아쉬운 점이 될 것 같습니다. 호치민에서 주로 레지던스 시설을 잘 활용할수 있으며, 넓은 수영장에서 주로 하루를 보낼 요량이면 괜찮은 곳 같습니다.
於 2019 年 12 月住了 3 晚
Ta Ngoc Phuong Guest Service Manager 於 2020年9月22日的回應
Dear JooHyung, Thank you for your wonderful review of Somerset Vista. We are glad that you had an excellent time here and were satisfied with our service standards, apartments, facilities, and surrounding amenities. Your kind lines has certainly encouraged the team here and we appreciate it. At Somerset, we strive to provide a home away from home experience for our guests and residents where we focus on comfort and convenience. We hope that you will come back to visit us again and give us another opportunity to provide a memorable stay for you. Best regards,

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The service apartment was big, spacious and very clean. Staff at the lobby were really friendly. The lobby was smaller than I expected.
於 2019 年 9 月住了 2 晚
Ta Ngoc Phuong 於 2019年10月3日的回應
Dear Customer, Thank you for your wonderful review of Somerset Vista. We are glad that you had an excellent time here at our property. On behalf of the team, I warmly welcome you back to stay with Somerset Vista again. Thank you. Ta Ngoc Phuong Asst. Guest Service Manager

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is quite nice to an international school and to other cities too.
於 2019 年 7 月住了 2 晚
Ta Ngoc Phuong 於 2019年7月11日的回應
Dear resident, Thank you for taking the time and share your review for Somerset Vista. We hope to welcome you back for another visit soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Ta Ngoc Phuong 於 2019年6月24日的回應
Dear Resident, Thank you for taking the time and share your review for Somerset Vista. We hope to welcome you on the next visit. Best regards,

10/10 優異

Daniel Jiseok

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
가족이 선호할만 함
저는 Premier급을 예약했지만 사정상 executive를 사용했어요. 비스타 단지 6개 동이 한 건물을 호텔(서비스 아파트)로 제공하는 거예요. 현재 주변이 공사판이고 앞에 고속화도로라서 접근성이 좀 아쉬운 편이에요. (도보로 길을 건너갈 수 없음)연결된 건물에 옥시젠 쇼핑몰이 있는데 작아요. 마트도 작고 식당도 두어개 뿐. 그랩택시타면 2천원 정도면 옆에 마스터리나 길건너 에스텔라 하이츠로 갈 수 있는데, 거기 가면 쇼핑몰도 있고 한인식당, 한식자재판매점도 있어서 좋아요. 걸어가기엔 주변이 공사판이라 아직 어려워요. 위험하고 더럽고. 아파트 자체는 잘관리되고 깨끗한 편이에요. 수영장은 넓고 좋아보였어요. 피트니스도 넓고 괜찮아요 대신 샤워시설은 없어요. 주의하실 점은, 이 호텔이 운영하는 식당이 없어요. 조식 포함으로 오시면 옥시젠몰의 스타벅스쿠폰을 줘요. 빵이나 샌드위치, 파스타류가 제공되는데 직원들의 영어실력이나 친절도는 좋지만 음식은 질리실 수 있어요. 2군지역에 서비스아파트가 이거 하나 같아요. 국제학교가 밀집돼있는 지역이라 한인들, 일본인들이 많이 살고 아침에 유치원 셔틀도 오는걸 보았어요. 그래서 호치민의 서머셋브랜드중에 가장 비싼편입니다. 아이있는 가족이와서 사시기 적당한데, 대신 주변지역은 도보로 다니긴 공사판과 큰 도로 때문에 좀 무리에요.
於 2019 年 4 月住了 10 晚
Ta Ngoc Phuong 於 2019年6月19日的回應
Dear Daniel Jiseok , Thank you for your feedback and compliments of Somerset Vista. We hope that you had enjoyed your recent stay with us and even glad to know that you found our service standards to be satisfactory. On behalf of the team, I hope that you will visit us again soon for another comfortable stay during your next trip to Ho Chi Minh City. Best regards, Ta Ngoc Phuong Asst. Guest Service Manager

8/10 不錯

Yoshio

讚好:整潔度、職員與服務和客房舒適度
朝食用のレストランは無いが併設するコーヒーショップでクーポンが提供されるので良かった。  併設するスーパーとレストランのレベルは高くて 特に ’フォー’の味は かなり美味しかった。 滞在型のサービスアパートのホテルユースなので一般的なホテルのサービスは無いが部屋は大変広く 清潔で ゆったり出来る。 NHKも入り日本語のニュースも観れて良い。 但し 道路が前を走り車の音が少々煩い。 徒歩で歩き回れないがタクシーで近くのお洒落なお店街に近い。  
於 2019 年 3 月住了 5 晚
Ta Ngoc Phuong 於 2019年4月2日的回應
Dear Yoshio, Warmest greetings from Somerset Vista Ho Chi Minh City, Thank you for your feedback and compliments of Somerset Vista. We hope that you had enjoyed your recent stay with us and even glad to know that you found our service standards to be satisfactory. We are so sorry for the inconvenience regarding the accessibility, we hope that in the near future, the situation will improve when the nearby constructions are completed. On behalf of the team, I would like to welcome you back for another positive stay experience and hope that it will be better than before. Best regards, Ta Ngoc Phuong Asst. Guest Service Manager

8/10 不錯

동욱

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
시설은 깨끗. 소음은 걱정됨
숙소가 도로변에 위치해 새벽부터 차량 소음이 심했습니다. 수면이 어려워 출장 기간 중 내내 피곤했습니다.
於 2019 年 1 月住了 6 晚
Ta Ngoc Phuong 於 2019年2月20日的回應
Dear 동욱, Thank you for taking the time to share with us your recent experience at Somerset Vista. It was our pleasure to have you at our Serviced Residence. We are well take note on your feedback and we will continue to maintain our high standards of service and do our best to ensure that your next visit will be better than the one before.We wish you all the best and hope to see you again. Best regards, Ta Ngoc Phuong Asst. Guest Service Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
가족들과 함께 편안하게 쉴 수 있었어요.
주요 관광지와는 거리가 있어서 이동시간이 좀 걸리기는 했지만 20분 내외로 어디든 갈 수 있었어요. 취사 가능한 아파트형 호텔이어서 아이들과 즐겁고 편하게 지낼 수 있었어요. 3층 수영장도 너무 좋았어요.
於 2018 年 10 月住了 2 晚
Ta Ngoc Phuong 於 2018年11月6日的回應
Dear Resident, Thank you for your wonderful review of Somerset Vista. We are happy to hear that you have enjoyed the facilities in Somerset Vista, especially the swimming pool and our serviced apartments. The team here at Somerset Vista welcomes you back for another positive stay experience. Best regards, Ta Ngoc Phuong Asst. Guest Service Manager

4/10 欠佳

jongseob (서울)

不滿:客房舒適度
공사판. 주변 지저분. 소음
於 2018 年 7 月住了 8 晚
Nguyen An Binh 於 2018年8月9日的回應
Dear jongseob, Thank you for choosing Somerset Vista Ho Chi Minh City and for taking your time to write us review. We look forward to welcoming you again. Best regards,

8/10 不錯

Lim Cho Joe

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A good choice of stay for a family
I visited Ho Chi Minh City with friends and we haven’t realized that it is a service apartment while booking a hotel. Rooms are big and there are full facilities that we don’t need to worry much. It is also convenient that there is a supermarket when we just go downstairs. A truly good place to stay when you visited Ho Chi Minh with a family.
Nguyen An Binh 於 2018年5月9日的回應
Dear Lim Cho Joe, Thank you for taking your time to share about your recent stay with us. We are glad to learn that you enjoyed your recent stay at Somerset Vista Ho Chi Minh City. At the same time, we are happy to have met your expectations. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. Best regards,

10/10 優異

하동수 (대한민국)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
시설은 정말 좋아요. 위치가 좀 그래요
시설은 정말 좋아요
於 2018 年 1 月住了 2 晚
Nguyen An Binh 於 2018年5月9日的回應
Dear 하동수, Thank you for taking your time to share your stay experience at Somerset Vista Ho Chi Minh City. Kind regards,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
좋았습니다.
가족, 커플 등 모두에게 최고의 만족이 될 듯하네요. 가성비, 시설, 서비스 등등
於 2017 年 10 月住了 2 晚
Thank you for your wonderful compliments. We are glad to hear that we have provided you with an enjoyable and comfortable stay in Ho Chi Minh City. We hope that you will come back to visit us again and allow us to provide you with another home-away-from-home experience. Best Regards, Joel Ho (Mr.) Asst. Residence Manager

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
もう少しきちんと管理して欲しいものです
ドンコイ通りまで歩ける立地という点は便利で、また、部屋もとても広かったです。しかし、キッチン用品や電子レンジが汚れていたり、ベットの枕カバーが臭かったりと、管理面では問題がありました。シャワーのお湯も途中からでなくなり、、、、残念ながら、気持ちの良い滞在にはなりませんでした。
於 2017 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel - little away from district 1 (downtown
Loved this place. Enough room for a family of 4/5. The only bad part is there aren't too many close places to eat. So you have to take a taxi to go downtown (district 1) or away from the hotel for food. I wished the hotel offered atleast breakfast. Even you are on your own for breakfast. This hotel is like apartment style. So you will have full scale kitchen. You can do grocery and do cooking.
Joel Ho (Mr.) 於 2017年5月16日的回應
Dear Anonymous, Thank you for your compliments and feedback. We are sad to hear that the breakfast was not meet as your expectation. We have taken your feedback as seriously and are also looking at ways to improve the situation. We would like to share with you that The Oxygen which is retail mall across from Somerset Vista has several shop, restaurants and cafes where you can relax at, and even a supermarket where you can get anything you need. We are pleased to inform you that there will be more eateries and shops in the near future and we hope that it will be a better experience during your next stay. We wish you all the best and hope to see you again. Best regards,

8/10 不錯

Elvin (Singapore)

讚好:整潔度、住宿狀況和客房舒適度
Great stay!
We booked a 2 bedroom apartment. Room is clean, spacious, modern and the got an awesome gym. Check in from receptionist can be improve as i felt the receptionist not very polite. Location is not convenient.
Joel Ho (Mr.) Assistant Residence Manager 於 2017年5月16日的回應
Dear Elvin, Greetings from Somerset Vista Ho Chi Minh City, Thank you very much for taking the time and share your feedback regarding your stayed with us. We are delighted to hear that you have found our apartment modern, spacious and clean. However, we are so sorry to hear that our service from receptionist has not meet as your expectation. We have taken your feedback as seriously and we are also looking at ways to improve the situation. We hope that this has not detracted you from staying with us again. We apologize for the discomfort encountered and assure you that there will be improvements the next time you visit us again. Our team looks forward to welcoming you again. Best regards,

2/10 很差

真實旅客

不滿:職員與服務和住宿狀況
人× 建物○ 立地▲
ベトナム人特有の怠慢さ、プライドの高さからくる傲慢さ、その場凌ぎの対応と虚飾、 管理に携わるホテル側の人の「仕事」に関しては評価に値しない。従業員からマネージャーまであまりよくはない。 施設自体はキレイなモノ。長期滞在者には問題ない。あまり管理側との接点もないだろう。 立地は2区で閑静ではあるが、有料道路の入り口付近で片側通行道路に面しているため、アクセスはイマイチ。 車が入りにくい
Operations Manager 於 2017年4月14日的回應
Dear sir/madam, thank you for your feedback. We understand that you may have several issues with us during your stay and it disappoints us that it has affected your overall stay experience. Regarding the entry into our property, we have since updated the maps on our websites. The roads around have been not as accessible as before due to the construction of the nearby metro lines. We hope that you will provide us another chance to serve you better in the future. Best Regards, Joel Ho (Mr.), Operations Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Nice hotel but not very convenient
Overall good hotel, but wish there were more restaurants and shops nearby

10/10 優異

Jerome (France)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel!
Great room, great staff, malls and nice restaurants few minutes by taxi, highly recommended if you don't need to be at the city center!
Nguyen An Binh 於 2016年12月21日的回應
Dear Jerome, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

10/10 優異

Lawrence

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Home away from home
The stay was as expected. The apartment was excellent with the washing machine/dryer which is a must for a family. I t also had swimming pool with separate gym area. The only problem was one working lift for the whole building so sometimes we had to wait a while for the lift to turn up.
General Manager 於 2016年12月21日的回應
Thank you for taking the time to provide us with your valuable feedback. We also have taken note your comment about the guest lift and please be assured that we are working on it to improve our services.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年12月20日的回應
Thank you for your 5 star rating of Somerset Vista. It delights and encourages us with such a wonderful rating. We hope to see you again in the future and recreate a positive stay experience for you and your family. Best Regards, Joel Ho (Mr.) Operations Manager

8/10 不錯

Frances (London)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Holiday
The access road from town centre to the hotel apartment block was closed due to construction work. Every time we came back to the hotel, the taxi driver had difficulty to find alternative routes and it was rather frustrating. The shuttle bus service has also become very limited, only once in the morning to go out to town and none return. Other than this, we found our stay was quite pleasant.
Joel Ho (Operations Manager) 於 2016年12月20日的回應
Thank you for your feedback and we are glad that you had a pleasant stay experience with us. Due to the nearby construction of the Metro Line, we acknowledge that the entry into our Serviced Apartment can be challenging. We will be updating our maps in our brand websites to ensure that our guests can easily guide the taxi drivers. We will be looking into improving our shuttle service into District 1. On behalf of the team, we hope to see you again. Thank you for choosing to stay with us.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
가격에 비해 많이 좋은 호텔
가족이 아이포함 8인이라 2개를 예약함 호텔에 비해 넓고 깨끗하고 좋았음 수영장도 크고 좋음
NGUYEN An Binh 於 2016年10月13日的回應
We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
깨끗하고 친절한 아파트
작년에 비해 식당이 많이 부실해졌다. 그래도 가격에 비해 상당이 좋은 호텔이다. 작년에 이어 옆 상가가 계속 공사중이라 아쉬웠고 상가에 키즈카페 같은게 있었는데 없어져서 아쉬웠다
NGUYEN An Binh 於 2016年10月13日的回應
Thank you for your feedback which will be shared with the team at Somerset Vista Ho Chi Minh City. And we look forward to welcoming you again at any one of our serviced residences. Regards,

10/10 優異

JE (Singapore)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We'll come to this hotel again !!
this hotel is perfect and really nice!!!!!!!!!!! i'm 100% sure, we will come to this hotel again!
NGUYEN An Binh 於 2016年10月13日的回應
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see welcome you again.

2/10 很差

Giorgio (Milano )

讚好:住宿狀況
不滿:職員與服務
Dust and noise around the clock
New hotel quite far from the city hard. Decent service and customer service. Ridiculous breakfast in a dirty café nearby the building. All the area is in constructio, dust everywhere and continuous noisy during the night. Not for families with children, maybe for business, for sure not before the construction will be finished: at least 1 year, considering that this is Vietnam. I will never ever will be back.
NGUYEN An Binh 於 2016年10月13日的回應
Thank you for choosing Somerset Vista Ho Chi Minh City during your last visit. It is indeed to our regret that we were not able to provide you with a comfortable experience. On behalf of my team, I would like to sincerely apologize for the inconvenience and discomfort caused. We would like to thank you for the constructive feedback of which we would otherwise have overlooked. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

8/10 不錯

Yoko

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年10月13日的回應
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. Regards,

10/10 優異

Carol

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年10月13日的回應
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. With best regards,

10/10 優異

Zini

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年10月13日的回應
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. Regards,

8/10 不錯

Shane (Australia )

讚好:整潔度、職員與服務和客房舒適度
Family of 3 stay for a week
Trying to call and talk to the hotel was difficult due to poor English, however it's not an English speaking country. On booking I did put in special requests that we arrive late as they only have desk staff till midnight, we arrived there at 1230am and was warmly accepted which was excellent however a reply or acknowledgment to our special request would have put our mind at ease prior. Somerset currently has a freeway being built across the main entrance and construction is slow and hard for taxis to find entrance. Pool was shut down majority of our stay. Besides this it was a luxury room and face to face staff was helpful. Expect a 11km taxi ride to and from main city which is approx 160,000 dong each way 10.40 Aud and $7.30 US Don't get scammed at airport and agree to 400,000 dong to hotel as a meter taxi is only less than 200,000 dong. I would stay in this hotel again if pool is operational.
Nguyen An Binh 於 2016年4月21日的回應
Thank you for choosing Somerset Vista Ho Chi Minh City as your accommodation during your holiday. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

10/10 優異

カモン (韓国ソウル)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
とにかく部屋が広いホテル
家族四人で泊まりました。部屋が広く毎日部屋の掃除で綺麗でした。最初ホテルのキーを渡されエレベータに乗ってキーの入ったケースには部屋番号が書かれていなく再度フロントに行ったら、セキュリティの問題で書いていないとかで、納得しました。スポーツジムもプールも使え、朝食も隣のビルにあるカフェで毎日違った種類のバフェを食べることが出来ました。。中心部からは少し離れたところにありますが、朝食が付いてない中心部の狭いホテルに泊まるのが嫌な方にはおすすめです。テニスコートがあるのですが、ボールやラケットの貸し出しはありませんでした。ホテルのすぐ隣にはスーパーがあり、結構揃っているので助かりました。部屋のインターネットは無料無線LANです。中心部への無料シャトルバスにも無料Wifiがあり良かったです。郊外の広いホテルでのんびりしたい家族にオススメのホテルです。
Nguyen An Binh 於 2016年4月21日的回應
Thank you for taking your time to write this review and for your compliments during your last visit. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.