London Hogarth's House Hotels

"The Drey Hotel was the worst hotel I have stayed in since using Expedia to book my travel. This was my first time traveling outside the country to London, UK, and my experience at this hotel was extremely disappointing. When I arrived, the concierge informed me that the room I booked online was not the room I would be staying in. They said it was only a “category” room and that I would receive something similar. However, the room they gave me was far from what I had booked. I was later told that the room I reserved had been given to someone who arrived earlier than I did. I explained that I had traveled from the United States and that the time difference made my arrival later. They told me that I would receive the correct room the next day and that the manager would upgrade me in the morning. Unfortunately, no one ever came to follow up. When I went to the front desk to speak with the manager, he told me that he would not be changing my room and that the bunk beds I was given would be sufficient. His response was rude and arrogant. To make matters worse, there was no hot water for the remaining two days of my stay. Overall, the experience was a nightmare. I would like to request a refund due to the poor service and unacceptable conditions. This is my first time writing a review, but I feel it is important to be honest so that others do not experience the same treatment that I did."

"The gym was dark and could be cleaner. Some broken equipment "

"Yes"

"Reception was difficult to find as sign outside pointed towards lifts where only one worked and was very busy/slow. Room was nice but was felt thin so heard lots of noise especially early hours of morning. "

"This is a very new Hoxton in Shepherd’s Bush. Great location for visiting London, we parked at Westfield and it’s a small walk to the hotel and the tube is very close to get further into Central London. Shepherd’s Bush Green is a busy area, my wife did complain of road noise (sirens etc) which is expected in London. We were on floor 2, I slept like a log! The rooms are petite but modern and clean, we will definitely stay again. The restaurant and bar are good, reception staff were brilliant."

"Outstanding room was clean and spacious. Staff attentive. I can’t fault this hotel and will 100% stay again. 5 min walk from Hammersmith Apollo "

"CLEAN ROOM GYM ?"

"The room was clean and comfortable. The staff was excellent the tube was an 8 min walk with a tesco express and many shops at the station. "

"Spacious and comfortable accommodation. The bed was big and very comfortable. Mostly a very quiet room, but the heating/fans were often noisy and couldn't turn them off. Some of the lights in the room were flashing"