「The hotel is nearly perfect! If there is a welcome drink, it will be more wonderful! The staffs are very friendly. The food street and the shopping malls are within 10 minutes walk! I must suggest my friends for this hotel! (But if you expect any extra, like gym room etc, sorry, no…)」
「20 mins walk to City centre. 15 mins walk to nice food markets on MaCallister street. Poor public transport but it's a general fact at Penang? Hotel room was cozy and designed nicely. Staff were friendly and helpful.」
「對遠方來的客人來說，服務人員一整個就是不理不睬，首先給我們一家四口一間208房，一進到房間，傻眼，房間沒整理，被單、枕頭、棉被亂成一團，到櫃台反應，卻一味的解釋，塘塞，最後是我要求服務人員挪動尊駕，和我一起到房間看看，他才恍然大悟，說了2句Sorry，幫我們換了207號房，可是小孩子一直吵著要換飯店，我才緊急又訂了另一間飯店，好不容易忍耐了一晚，而且還沒有熱水，連洗澡都沒洗，就趕緊逃離這裡，所以我是付了2個晚上的費用，只住一個晚上！Right afar guests, service personnel a whole is back from the dead, the first to give us a four a 208 room, one into the room, dumbfounded, not finishing room, blankets, pillows, quilts chaotic, to counter reaction, but blindly explanation Tangse, finally, I asked staff to move...
"The hotel is located in the town centre and is around 10-15mins walking distance to surrounding tourist spots and eateries.
We stayed in a spacious Deluxe suite which can easily accommodate 4 persons. There’s abundance of TV channels provided which is a bonus. Beds and pillows are definitely comfortable. Need to pay a couple of hundred for deposit when check in, so don’t forget to take it back. The 2 bottles of water are not free. Somehow our Deluxe room is in the adjoining high rise building and you need to walk across the carpark entrance to get into the building, my major concert is the security , although outsiders don’t have an access card, but they can still follow you into the lift and go up, and I noticed that the security guard at the car park entrance doesn’t really check on people entering the lift lobby.
The other minor issue is the quality of their maintenance works, it seems they could be more attentive to details of their work, it’s not that these will affect the quality of staying, it’s just looks odd having things like toilet seat and sockets are installed crooked/ misaligned in a so called “luxury” hotel, not to mention that the furniture are not high end “luxury” stuff.
Front desk and staff are friendly and helpful 👍👍.
Overall we had a pleasant stay, I would definitely recommend to anyone travelling to Penang."
