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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
425 Flint Ridge Rd, Horse Cave, KY

Reviews

5.8
Rating 10 - Excellent. 68 out of 502 reviews" "
Rating 8 - Good. 118 out of 502 reviews" "
Rating 6 - Okay. 114 out of 502 reviews" "
Rating 4 - Poor. 97 out of 502 reviews" "
Rating 2 - Terrible. 105 out of 502 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Mary

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
They need to make a little more effort in cleaning and try a little harder in fixing things, move things out and clean, it needs updated and lots of things need fixed. I don't recommend staying here.
Stayed 2 nights in May 2024

6/10 Okay

Cailin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Joyce

Travelled with family
Liked: Staff & service
The room had knats in it and there were a lot of dead knats that had been smashed on the walls.
Stayed 1 night in Apr 2024

2/10 Terrible

Bhadra

Disliked: Staff & service, property conditions & facilities
Missing towels, shower curtain, no response on phone
Stayed 2 nights in Apr 2024

2/10 Terrible

Cynthia, BLISS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tilley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good motel to stay at when you are passing by Horse Cave, Ky or on the highway and need a place to sleep at why traveling.
Stayed 1 night in Apr 2024

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean or well kept. The door had a gap to where you could see outside. The toilet paper holder was broken. Paint was peeling off the walls. Cobwebs hanging from the ceiling. I asked for a none smoking room but it absolutely reeked of smoke. When I turned the A/C, heater on black flakes flew out all over the bed. I think it was cigarette ash?? You can easily hear the other guests through the walls. We felt uneasy the whole time especially with the door not being very secure.
Stayed 2 nights in Apr 2024
Response from Heather on 8 Apr 2024
thank you for leaving us some feedback on your stay im sorry that it was anything less that satisfactory. I will look in to this issues an take care of them i wish that you had came to the desk so we could have moved you to another room.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are absolutely disgusting. Plaster on the ceilings and walls is falling down, there is mold, they smell like cigarettes, and theyre filthy.
Stayed 1 night in Apr 2024
Response from Heather on 8 Apr 2024
Thank you for taking the time to leave us a review. We are sorry to hear that your stay was not satisfactory.

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, staff & service
Had a good night sleep on our trip, clean and very nice staff, several of the outdoor lights were flickering all night but other than that it was good.
Stayed 1 night in Mar 2024
Response from Heather on 8 Apr 2024
Thank you for leaving us a review.

2/10 Terrible

Rich

Stayed 1 night in Mar 2024

2/10 Terrible

Luanne

Disliked: Cleanliness, staff & service, property conditions & facilities
People are living here.
Response from Heather on 27 Mar 2024
Thank you for leaving feed back on your stay with us. Yes we do have people that are staying here for work. They are just like any other guest that stay here. Not sure what this issue is?

6/10 Okay

Roland

Stayed 1 night in Mar 2024

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was convenient to Mammoth Cave. Pretty clean, but a bit out dated.
Stayed 2 nights in Mar 2024
Response from Heather on 8 Apr 2024
Thank you for leaving us a review we hope to welcome you again soon.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO. NOT. STAY. HERE. Property looks unsafe upon driving up. We still gave it a shot (hadn't read the reviews as we were on the road all day), then it took 30 minutes to check us in. Finally got everyone unloaded and headed into the room, got a whiff of the air, looked around the room, then we immediately walked out. Tried to cancel at the front desk (another 5-10 minutes), got a cancellation number/letter. Went directly across the street to Holiday Inn (so nice there!). Called my credit card company to cancel any charges there, but payment had already been approved at that point. So I went through Expedia to get my refund, but they couldn't get approval from the hotel management after almost 2 weeks of trying... :( So I was forced to go back through my credit card company and dispute the charge.
Stayed 1 night in Feb 2024
Response from Heather on 8 Apr 2024
Thank you for leaving us a review we are sorry to hear that your stay was anything but satisfactory.

2/10 Terrible

Lorenzo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather on 8 Apr 2024
Thank you for leaving us a review

2/10 Terrible

Herman

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Heather on 8 Apr 2024
Thank you for leaving us a review

10/10 Excellent

Claudette, Guelph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heather on 19 Mar 2024
Thank you for leaving a review on your stay.

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a car issue traveling through the area on New Years Eve. I found the property through Expedia and it was close to my break down. The room was okay and the property was quiet. There isn't much around it. There was a fridge and micro in the room. It was incredibly cold those 2 nights and there was a large gap between the door and the door frame that cold air just gushed through. The other thing was they were out of key cards so the front desk person had to let you into your room every time which was weird. If you had to run for ice you just propped the door open or you went to the front desk to ask them to open it and they never asked for an ID which felt a little unsafe. The breakfast was good.
Stayed 1 night in Dec 2023
Response from Heather on 19 Mar 2024
Thank you for taking the time to leave us a review about your stay.

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good on a budget
Stayed 1 night in Feb 2024
Response from Heather on 19 Mar 2024
Thank you for leaving a review on your stay with us!

10/10 Excellent

Desylvio

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Heather on 19 Mar 2024
Thank you for leaving a review about your stay with us.

2/10 Terrible

Tom

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room didn’t have hot water. Tv didn’t work. Was by far the worst Quality Inn I’ve ever had the misfortune to stay in.
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Quality (inn)
We booked two rooms. When we arrived they had only one room reserved and no additional rooms available. We had to cancel and get the rooms elsewhere.
Stayed 2 nights in Dec 2023

4/10 Poor

Rachel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They didn’t have our key ready when we got there. Something about it not working…the place is run down needs updating. Breakfast barely anything except waffles and some breads and coffee
Stayed 1 night in Jan 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it . Clean , quiet very comfortable beds and rooms are updated . And the number one thing was the staff everyone that works there are extremely nice respectful and so very helpful . This is probably the first hotel I’ve experienced that.
Stayed 1 night in Dec 2023

8/10 Good

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our room but some of the other guests can making noise and then I had to call the Police because 2 men was beating on the door above us and screaming at a woman and threatening to break the door to 214 down. Again we liked the room and hotel but the incident tore up my nerves and my boyfriend nerves so bad we were sick.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific experience
Easily the worst hotel we ever stayed in. The building is falling apart. There's a hole in the ceiling, the shower head is missing, the shower's floors are cracked, the carpets probably never been cleaned. Check in takes forever because apparently the hotel doesn't have anymore key cards to give out so the one employee has to open guests room every time. She said it's been this way for two weeks. It's ridiculous. Please don't stay here. I rather sleep in my own car
Stayed 1 night in Dec 2023

10/10 Excellent

Tushar

Stayed 1 night in Dec 2023

4/10 Poor

mary beth

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty run down. Peely paint, plaster falling from the ceiling, moldy yuck in the shower. We checked for bed bugs and did NOT find any. The linens were clean. The fridge and microwave were clean. We were looking for a cheap place to sleep for a night few hours. That is what we got. We were happy to not spend $100 just to sleep for a few hours. We called the hotel to check prices and they wanted a lot more than booking through Expedia.
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a really nice room for a really affordable amount right when we needed it.
Stayed 1 night in Nov 2023

2/10 Terrible

Lauren

Travelled with family
Disliked: Staff & service
I wouldn’t recommend
We booked a room. Called that day to let them know we were going to be late because we had car troubles. Got to the hotel and they would not give us the room that we already paid for. They said they gave the room to someone else because we were late. We ended up having to sleep in the car that night.
Stayed 1 night in Nov 2023

6/10 Okay

Beth

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty dirty
Stayed 3 nights in Nov 2023

6/10 Okay

Taylor

Stayed 1 night in Oct 2023

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we were given smelled horrible. There was black, furry mold growing in the bathroom. My mother in law has severe asthma. When we saw the condition of the room, especially the bathroom, we chose not to stay there. We went straight back to the office, turned the key back in, and secured lodging elsewhere. Not a good experience at all!
Stayed 1 night in Oct 2023

8/10 Good

Miranda

Travelled with family
Liked: Staff & service
The pool was closed
Stayed 4 nights in Oct 2023

6/10 Okay

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
no hot water in my room, tub took 3 quarters and an overtime to fill. then had to take a chilling bath.
Stayed 4 nights in Sep 2023

10/10 Excellent

Tracey

Stayed 1 night in Sep 2023

4/10 Poor

Ronald

Stayed 6 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The truth about this place
Show up to the hotel at check in just to find out they were “over booked” meaning I didn’t have a place to stay and after I asked how I’m supposed to get my money back all I got was a run around. Still waiting to hear back from the MaNaGeR but I probably never will. I can’t speak for the inside of the place since I didn’t even get the room I booked a month ahead of time but judging from the outside there ain’t any quality at the quality in.
Stayed 2 nights in Sep 2023

4/10 Poor

Keith

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and disgusting
Was there for one night only taking a shower the bathtub backed up and I do not like standing in filth while I’m taking a shower. TV remote would not work. Had new batteries put in TV would still not work no phone in room to call front desk and I will not be staying there or advise anyone else to stay there ever again. Was in room 132 while in the bathroom looked up and it look like poop was thrown onto the ceiling disgusting. This hotel should be rated zero.
Stayed 1 night in Sep 2023

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Sep 2023

4/10 Poor

Ashley Nicole

Liked: Cleanliness
Check in was so so slow!
Stayed 1 night in Sep 2023

10/10 Excellent

Arthur

Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll definitely stay here again
Rooms were amazing! I was so impressed.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023