Wifi connection is slow, and often break line, not happy experience!
K Hoikkala
4/10 很差
James,OTTERY ST MARY
2024年04月24日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Dated - a far cry from the days of when this was a Waldorf brand hotel.. ordinary food, dated and worn out.. unreal that there is a charge to use the pool. Staff were nice.
James
2024 年 3 月入住 1 晚
10/10 超赞
Navotha
与家人及幼儿出行, 与家人出行, 团体旅客
2024年04月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Extremely satisfied by the service provided by staff for my cousins wedding reception. Great hotel, highly recommend.
Navotha
2024 年 3 月入住 1 晚
10/10 超赞
Aran
与配偶出行
2024年03月29日
满意:住宿条件和设施,员工和服务
Lovely room with a beautiful view
Aran
2024 年 3 月入住 1 晚
10/10 超赞
Myles
与配偶出行
2024年03月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff very friendly and helpful. Especially the Night Manager, who went "above snd beyond" to help me with a problem with extensive bird mess on our car (not picked up at the hotel). So at 11 pm he willingly brought cleaning materials and helped get rid of the worst, before paintwork was damaged. Exceptional level of service. Reception clerks very friendly and helpful.
Myles
2024 年 3 月入住 1 晚
10/10 超赞
Malcolm
与配偶出行
2024年03月8日
满意:服务设施,清洁度
Hotel and Staff were Fantastic.
Malcolm
2024 年 3 月入住 1 晚
10/10 超赞
Daniel
2024年03月1日
满意:清洁度、员工和服务、住宿条件和设施
Daniel
2024 年 2 月入住 1 晚
10/10 超赞
Etta
与配偶出行
2024年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was lovely
Etta
2024 年 1 月入住 2 晚
8/10 还可以
Rachel
与家人及幼儿出行, 与家人出行
2024年02月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
On arrival the staff were very welcoming and friendly the check in was easy and without fuss. The room was lovely and spacious and beds really comfortable. I asked for different pillow due to being allergic to the feathered ones and they were brought to our room instantly. We only had breakfast at the hotel which was lovely and plenty of choice again the staff were very friendly, polite and helpful.
The let downs for us were there were a few minor dusty areas in the bedroom, the sink and surrounding tiles weren’t wiped down and the car park had a lot of litter, empty gas canisters and empty medicine bottles. These were picked up but were there for two days and when you have impressionable children with you asking why they where there it’s not a good look when your paying over £800 for three nights. Also there were groups of teens in cars playing music in the car park and again not what I would expect for the price we paid.
Also a big let down for us is the use of the swimming pool. This is one of the reasons why we booked this hotel but it wasn’t made clear until after we the free cancellation date that the children or under 18’s were unable to use the pool. It previously stated that no under 18’s were allowed in the spa but it wasn’t clear that the pool was part of the spa.
Over all we would stay again but maybe not with the children