Cinco Ranch hotels in Houston

"VIctoria was beyond helpful from the moment we entered the hotel."

"Great place "

"Room was clean but could use some upgrades. Bed wasn't as comfortable as expected. Balcony view was nice but its only for show. Staff was helpful but we didn't have any issues to concern them with."

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."

"Rooms clean"

"Great staff. Wonderful stay."

"The hotel was beautiful but the room had small ants behind bed. I asked to be moved to a different room she moved me to the 2nd floor after requested for 3rd floor. I moved to the 2nd floor and it sounded like a stampede was above my head and ut was for hours. I would definitely go back but 3rd floor only. Breakfast was great amongst other hotels."

"Q"

"The breakfast menu was terrible. The price makes it even worse."