Dunoon Hunters Quay Ferry Terminal Hotels

"Fantastic hotel which has clearly had a lot of work done in recent times. I was greeted warmly by Ricky and checked in to Room 2, which was massive - and simply perfect for my (5 stone) greyhound, as he had space to move. The Royal Marine is one of 2 dog friendly hotels in the area, and as you can see, His Lordship was made ever so welcome and he slept like a log, as did I! I brought his own bed, however my bed was super comfy and cosy. There was a tv, a (clean!) kettle with tea & coffee and large en-suite. The building itself is steeped in history and is architecturally stunning. For the same price you could stay in one of the bland, characterless, pokey guesthouses nearer town.... but why would you? From what I could tell, every room looked different, which was a nice touch. The terrace is a great place to sit and watch the Clyde roll by, and there was ample parking too. The log fire in the bar was both cosy and aesthetically pleasing, and the whole place was super clean. Sadly I was staying due to holding my husbands funeral in Dunoon, but the hotel being bright and cheerful really helped me alot. All the staff were fun and incredibly friendly (it is rare for housekeeping to say good morning these days, but the ladies here were wonderful). Also, a big thumbs-up to Fiona on the bar for making my stay a thoroughly enjoyable one; it really is the staff who make a hotel feel like home. As Arnie would say, Ill be back! Thank you xxx"

"This is the worst place I have ever had the misfortune to stay. On arrival I could see that the building exterior was very tired. The decking was past its best and the key box was broken and the smell was dreadful as I opened the door. Tried to keep an open mind went to open windows but the bathroom and one bedroom didn’t open at all. It all needed a good clean so put the immerser on and waited, I am still waiting. The boiler remained stone cold for the duration of our stay. Escalated this to the agent and was resent a pdf of troubleshooting that did not relate to an electric element boiler. I was told it would be referred to a member of the team as a matter of urgency but I heard nothing. I tried to get hot water from the electric shower but discovered that the shower door was broken off its hinge and the thermostat went from boiling to cold of its own accord and the pressure was inconsistent within seconds going to a dribble. I had my two grandchildren with me and I had to resort to boiling a kettle and trying to wash them in a tiny sink. On top of that the WiFi did not work at any point. This was escalated also and again was provided with a pdf that I had already received and which I followed. I rebooted the system and still no connection. This also meant that there was no TV as it was reliant on internet and none of our devices worked because there was no network coverage in our area. The service from the help desk was a disgrace. Be warned. Do not book this house. "

"Friendly staff! Great stay!"