Stayed 2 days coffee maker in room did not work, we told them and still was not fixed when we left ..
sherry
2024 年 4 月入住 2 晚
dpinierio 于 2024年04月29日 的回复
We apologize for the inconvenience caused by the faulty coffee maker. Rest assured, we will take the necessary steps to ensure this doesn't happen again.
10/10 超赞
Andrea
2024年03月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and courteous staff
Andrea
2024 年 3 月入住 1 晚
dpinierio 于 2024年04月29日 的回复
Thank you. We are thrilled that you enjoyed your stay with us.
10/10 超赞
William
2024年02月24日
满意:清洁度、员工和服务、住宿条件和设施
Like the new style. Saturday breakfast started too late for us. We want to be on the road by 7 am.
William
2024 年 2 月入住 1 晚
Gigi 于 2024年02月24日 的回复
Sorry for the inconvenience, but on the weekend our breakfast starts at 7am. We advise everyone at check in what time breakfast starts.
10/10 超赞
Stewart
与家人出行
2024年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was Perfect. Stay here!
In town for a volleyball tournament for our daughter and needed a quiet and clean place to stay overnight. Check-in was quick and friendly. Room was very clean and furnished with everything we could need. Sheets were silky smooth and beds were extremely comfortable. Complimentary breakfast was beyond continental with full buffet and pancake machine, coffees, juices… and continually restocked by a kind lady who made sure guest had what they wanted… we were extremely impressed. Hope management reads this to their employees to let them know their effort and hard work is noticed and greatly appreciated.
Stewart
2024 年 1 月入住 1 晚
dpinierio 于 2024年01月29日 的回复
We're so pleased that you selected our hotel for your overnight stay while attending the volleyball tournament! It's great to hear that you had a positive check-in experience and that the room was clean and well-furnished. We're delighted that you enjoyed our complimentary breakfast and experienced exceptional service from our staff. Your kind words will be shared with our team to recognize their dedication and hard work!
10/10 超赞
Naomi
与家人出行
2024年01月14日
满意:服务设施
Naomi
2024 年 1 月入住 1 晚
dpinierio 于 2024年01月15日 的回复
Thank you Naomi! Happy to hear you enjoyed your stay with us.
10/10 超赞
Thereska
与家人出行
2023年12月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thereska
2023 年 12 月入住 1 晚
dpinierio 于 2023年12月11日 的回复
Thank you Thereska, we appreciate the great review! We hope to see you again soon.
10/10 超赞
Clavour Renaid
与家人及幼儿出行, 商务旅客
2023年12月4日
Very clean
Clavour Renaid
2023 年 12 月入住 3 晚
dpinierio 于 2023年12月5日 的回复
Thank you for the great review Clavour! We hope to see you again soon.
10/10 超赞
Shemeika L
与家人及幼儿出行, 与家人出行
2023年11月25日
满意:清洁度、员工和服务、住宿条件和设施
We’ve stayed here for the past 3years about 2x a year when we visit my brother and sister in law. Kids love the indoor pool year round.
Shemeika L
2023 年 11 月入住 2 晚
dpinierio 于 2023年11月27日 的回复
Thank you for your loyalty to our hotel! We are glad to hear that your family enjoys the indoor pool year round. We look forward to welcoming you back soon!
8/10 还可以
Mike
与家人出行
2023年11月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mike
2023 年 11 月入住 1 晚
dpinierio 于 2023年11月17日 的回复
We appreciate the great review, thank you. We look forward to welcoming you back.
10/10 超赞
Gabriel
团体旅客, 商务旅客
2023年10月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente ubicación cerca del aeropuerto. Recientemente renovado, parece nuevo, buen desayuno
Gabriel
dpinierio 于 2023年10月31日 的回复
Muchas gracias por su comentario. Estamos encantados de que haya disfrutado de la excelente ubicación cerca del aeropuerto y .de la reciente renovación. Esperamos que el desayuno haya sido de su agrado
8/10 还可以
Kim
2023年10月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kim
2023 年 10 月入住 1 晚
dpinierio 于 2023年10月31日 的回复
Thank you for the great review. We hope to welcome you back soon.
6/10 一般
Rob Logue
与家人出行, 商务旅客
2023年10月19日
满意:员工和服务
不满意:服务设施,清洁度
First off the staff was excellent. The room however was a different story. When we got in the room there was no shower curtain in the bathroom. There were bloody hand marks on the bathroom and the other walls. There were hairs on the counter. The room left much to bw desired. The staff immediately brought and hung the shower curtain but said no one from housekeeping was available until the next day so we had to clean the blood off the walls etc.
Rob Logue
2023 年 10 月入住 2 晚
dpinierio 于 2023年10月19日 的回复
We apologize for the condition of the room you were provided. We take pride in providing a clean and comfortable stay for our guests and we are sorry that this was not the case for you. We have taken steps to ensure that this does not happen again in the future. I do hope that you give us another chance to show this was an exception . If your travels take you back to the area, we would love to welcome you back.
10/10 超赞
Laurie
与家人出行
2023年10月19日
满意:清洁度、员工和服务、住宿条件和设施
The staff were very welcoming, the room was very clean, and the bed was very comfortable. The breakfast was not so great, though.
Laurie
2023 年 10 月入住 2 晚
dpinierio 于 2023年10月19日 的回复
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We apologize that the breakfast did not meet your expectations. We will take your feedback into consideration and work to improve our breakfast offerings in the future.
10/10 超赞
Mary
与家人出行
2023年10月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was wonderful!!
Mary
2023 年 10 月入住 1 晚
dpinierio 于 2023年10月16日 的回复
Thank you for your review! We are glad you enjoyed the staff service. We look forward to welcoming you back.
8/10 还可以
Jonathan
2023年10月14日
Jonathan
2023 年 10 月入住 1 晚
dpinierio 于 2023年11月17日 的回复
Thank you for the great review Jonathan! We hope to see you again soon.
8/10 还可以
Samantha
与家人出行
2023年10月13日
满意:清洁度、住宿条件和设施、客房舒适度
Nice & clean !
Nice clean hotel , great quick breakfast!
Service was extremely slow checking in but hotel was very nice !
Samantha
2023 年 10 月入住 1 晚
dpinierio 于 2023年10月16日 的回复
Thank you for your review! We are glad you enjoyed the cleanliness and quick breakfast. We apologize for the slow check-in experience and will work to improve it in the future.
10/10 超赞
Dedrick
商务旅客
2023年10月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dedrick
2023 年 10 月入住 1 晚
dpinierio 于 2023年10月12日 的回复
Thank you for the outstanding review!
10/10 超赞
tara
与家人出行
2023年10月1日
满意:清洁度、住宿条件和设施、客房舒适度
Great stay and service was exceptional. Only complaint I have is the dispensers in the bathroom was not filled properly and the bathroom tub was dirty. Didn’t look like it was cleaned.
tara
2023 年 9 月入住 2 晚
dpinierio 于 2023年10月4日 的回复
Thank you for your review. We apologize for the inconvenience caused by the dispensers and the unclean bathroom. We take customer feedback seriously and will ensure that these issues are addressed immediately.
Thank you for your kind words! We are delighted to hear that you enjoyed our friendly service, modern, clean, and comfortable rooms and facilities. We look forward to welcoming you back soon!
10/10 超赞
Tamisha
与家人出行
2023年09月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
Fairly new hotel, very clean, and really good customer service! I will be back when I’m in the area!
Tamisha
2023 年 9 月入住 1 晚
dpinierio 于 2023年09月27日 的回复
Thank you for your kind words! We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!
10/10 超赞
Carmen
与家人出行
2023年08月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Carmen
2023 年 8 月入住 2 晚
dpinierio 于 2023年09月27日 的回复
Thank you for the great review. We hope to see you again soon!
10/10 超赞
Dale
与家人出行, 商务旅客
2023年08月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was great, and all staff was 9.5!!
Dale
2023 年 8 月入住 3 晚
dpinierio 于 2023年08月23日 的回复
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with the room and that our staff provided exceptional service. We truly appreciate your kind words and will continue to strive for excellence in every aspect of our service. If there's anything else we can assist you with in the future, please don't hesitate to let us know.
10/10 超赞
Sarah
2023年08月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient to airport
Stayed overnight to make an early morning flight. We were able to leave our car there and shuttle back and forth to the airport. Shuttle starts at 5:00am on week day mornings. So does breakfast. Very convenient. Breakfast had a large assortment of entrees. Hotel older but felt very clean and well maintained. Would definitely return
Sarah
2023 年 8 月入住 1 晚
dpinierio 于 2023年08月23日 的回复
Thank you for sharing your positive experience with us! We appreciate your kind words about our shuttle service and the convenience it provided for your early morning flight. It's great to hear that our breakfast selection met your expectations and offered a variety of options to choose from. We take pride in maintaining a clean and well-maintained hotel, and we're glad that it was noticeable during your stay. Your feedback means a lot to us, and we look forward to welcoming you back in the future!
8/10 还可以
Monica
2023年08月14日
Monica
2023 年 8 月入住 2 晚
dpinierio 于 2023年09月27日 的回复
Thank you for the great review. We hope to see you again soon!
10/10 超赞
Cynthia
2023年07月8日
Cynthia
2023 年 7 月入住 1 晚
dpinierio 于 2023年08月9日 的回复
Thank you soo much for the great review. We hope to see you again.
4/10 很差
Freda
2023年06月20日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Freda
2023 年 6 月入住 1 晚
dpinierio 于 2023年06月21日 的回复
We apologize for any inconvenience you experienced during your stay. We understand that this was not the experience you expected and we take your feedback seriously. We hope that you will give us another chance in the future and we look forward to welcoming you back.
10/10 超赞
David
与家人出行
2023年06月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
David
2023 年 6 月入住 1 晚
dpinierio 于 2023年06月5日 的回复
Thank you for the great review David! We hope to welcome you back soon.
4/10 很差
Felipe
2023年04月24日
Felipe
2023 年 4 月入住 1 晚
dpinierio 于 2023年06月5日 的回复
I'm sorry to hear that your stay did not meet your expectations. We strive to make each guests stay enjoyable and worry free. If there is anything in particular we could improve upon please let us know. Best Regards.
8/10 还可以
Kimberlee S
2023年04月15日
Kimberlee S
2023 年 4 月入住 1 晚
dpinierio 于 2023年06月5日 的回复
Thank you Kimberlee for taking the time to share your experience with us. We hope to welcome you back soon.
10/10 超赞
Katie
与家人出行
2023年04月1日
满意:住宿条件和设施,清洁度
不满意:服务设施
Hot tub is gone:(
Katie
2023 年 3 月入住 1 晚
dpinierio 于 2023年04月4日 的回复
Thank you Katie! Yes, as with many hotels during the pandemic, the hot tub was put out to pasture. We do keep the pool at a comfy 83 degrees though... We hope to welcome you back soon.
10/10 超赞
Bethany
2023年03月31日
Bethany
2023 年 3 月入住 1 晚
dpinierio 于 2023年04月4日 的回复
Wow, thank you for the 10 out of 10 review Bethany! We look forward to welcoming you back soon.
8/10 还可以
Will
与家人出行
2023年03月30日
满意:客房舒适度,住宿条件和设施
Will
2023 年 3 月入住 2 晚
dpinierio 于 2023年03月31日 的回复
Thank you Will, we appreciate you choosing to stay with us on your recent trip to Madison. We hope we can welcome you back next time you are in the area.
10/10 超赞
Terri
与家人出行
2023年03月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice place. A lot to do around the hotwl
Terri
2023 年 3 月入住 2 晚
dpinierio 于 2023年03月28日 的回复
Thank you Terri, happy to hear you enjoyed yuor stay in Madison!
10/10 超赞
Roberta
与家人出行
2023年03月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Roberta
2023 年 3 月入住 1 晚
dpinierio 于 2023年03月28日 的回复
Wow, thank you for the great 10 of 10 review! We hope to welcome you back.
10/10 超赞
Amy
团体旅客
2023年03月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
my only concern was the bathtub floor was very very slippery.
Amy
2023 年 3 月入住 1 晚
dpinierio 于 2023年03月28日 的回复
Thank you Amy, we will be sure to look at the room and address that. We look forward to seeing you again.
10/10 超赞
Barbara
2023年03月25日
Barbara
2023 年 3 月入住 1 晚
dpinierio 于 2023年05月5日 的回复
Thank you Barbara! We appreciate you staying with us.
8/10 还可以
Jeffry
与家人出行
2023年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not really anything unique. Considering the volume of people that the front desk had dealt with today, they did very well. I didn't get the room I thought I was getting, but what I did get was just as good. Spring break, you get what's available.
Jeffry
2023 年 3 月入住 1 晚
dpinierio 于 2023年03月28日 的回复
Thank you Jeffry. I do apologize you didn't get the room requested but am happy to hear that you still enjoyed the one assigned. We appreciate you staying with us and hope to welcome you back.
10/10 超赞
Brian
2023年03月12日
Brian
2023 年 3 月入住 1 晚
dpinierio 于 2023年04月4日 的回复
Thank you Brian! We sure do appreciate the 5 of 5 rating. We hope to see you again soon.
10/10 超赞
Bobby
2023年03月10日
满意:清洁度、员工和服务、住宿条件和设施
Bobby
2023 年 3 月入住 1 晚
dpinierio 于 2023年03月31日 的回复
Thank you Bobby! We appreciate you staying with us. Hope to see you again soon.
10/10 超赞
Maggie
2023年03月7日
Maggie
2023 年 2 月入住 1 晚
dpinierio 于 2023年03月9日 的回复
Thank you for the great review Maggie! We hope to welcome you back soon.
10/10 超赞
nikcole
2023年03月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
nikcole
2023 年 3 月入住 1 晚
dpinierio 于 2023年03月7日 的回复
Thanks for the great review nikole, we certainly appreciate your staying with us!!
10/10 超赞
Pamela
与家人出行
2023年03月5日
满意:员工和服务,清洁度
Wanda was great!
Pamela
2023 年 3 月入住 1 晚
dpinierio 于 2023年03月7日 的回复
Thank you Pamela, I will be sure to share your comments with Wanda!
10/10 超赞
Matthew
2023年03月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean will stay there again when im up there!
Matthew
2023 年 2 月入住 1 晚
dpinierio 于 2023年03月7日 的回复
Thank you Matthew, we hope to see you on your next trip to the area.
10/10 超赞
John
2023年02月27日
John
2023 年 2 月入住 1 晚
dpinierio 于 2023年03月28日 的回复
Thank you John!
10/10 超赞
Marge
与家人及幼儿出行, 与配偶出行
2023年02月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms and overall facility. Convenient to US Space and Rocket at roughly 6 mins away. We all raves about the breakfast. This was the best continental breakfast I’ve had and we all felt that way. We will stay again when we go back.
Marge
2023 年 2 月入住 2 晚
dpinierio 于 2023年02月28日 的回复
Thank you Marge! Love to hear when our guests have a great stay. We look forward to seeing you again! Best Regards
2/10 糟糕
Kelvin
与配偶出行
2023年02月25日
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
The bathroom was not clean
Kelvin
2023 年 2 月入住 1 晚
dpinierio 于 2023年02月27日 的回复
Please accept our sincere apologies Kelvin. That is certainly not the level of service we strive to provide for our guests. I hope that if you are in the area again that you give us another try. Best Regards
10/10 超赞
Stacy
2023年02月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stacy
2023 年 2 月入住 2 晚
dpinierio 于 2023年02月27日 的回复
Thank you Stacy, great to hear you had a great stay.
6/10 一般
MARIA
与家人出行
2022年12月3日
满意:员工和服务
Ok
MARIA
8/10 还可以
Michael
与家人出行
2022年10月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The laundry facility had nice machines, the bed was comfortable.
It was a little difficult to find the entrance to the parking lot. I missed it more than once, and if you are coming from one particular direction you need to make a u-turn to get to it or find a side way into the parking lot (the side way is not marked with a sign).
The chair and carpet were a little dirty. The fridge wasn't cold and I didn't see a control inside to make it colder.
Michael
2022 年 10 月入住 2 晚
dpinierio 于 2022年10月13日 的回复
Thank you Michael, we appreciate your feedback on your recent stay. Sorry to hear of the issue you had with the fridge, we'll be sure to correct that. I hope we can welcome you back next time you are in the area. Best Regards
10/10 超赞
Cecilia
与家人出行
2022年09月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room was spacious and clean. The staff answered all my questions. I felt safe going in and out even at night. I’ll definitely be back.
Cecilia
2022 年 9 月入住 2 晚
dpinierio 于 2022年09月26日 的回复
Thank you Cecilia, we appreciate your kind words. Look forward to welcoming you back again soon.