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"Very helpful staff before and during our stay. Close to the Duomo and easily accessible to food and shops. Nice rooftop bar- definitely make a reservation. Would definitely stay here again!"

"We felt really at home. Besides, the terrace is awesome."

"We were able to check-in early. It is walkable from Santa Maria Novella train station and so are the points of interest. When we arrived, the electric metal blinds was not working. Letitia gave us a sheet to temporarily give us privacy. When we came back from our tour the next day, it was already fixed. Great place to stay. Worth the money we paid for. Santa Maria Novella Basilica is close by. Worth visiting. Well recommended. "

"Great “new modern” hotel type where the main focus is not on the rooms but on the amenities around the hotel. Multiple dining/bar spaces; fantastic roof top pool and great social spaces in the lobby. Conveniently located near the train station as well as a quick walk to the touristy areas yet far enough away that it’s quiet and away from crowds. Only two downsides: we were awoken by the fire alarm in the middle of the night. Nothing the hotel can do about that, however it was chaotically disorganized outside so perhaps a fire drill with the staff might be in order; and we felt like we were going through high-level security every time we came back to the hotel in the evening.. The same gentleman asked us for our keycards multiple times each evening when entering a different space and/or directed us to confirm we were guests with the front desk - this was obnoxious and off putting. At one point we told him he saw us less than an hour ago and again the evening before.. perhaps they have issues with folks walking in off the street, however our private country club back home doesn’t take it to this level.. it’s a social club, not the UN Headquarters. All said, we would stay again when in Florence when not in a villa, and will try out their other locations during our next travels."

"Old hotel so had to go up a couple flights of stairs with no elevator but a porter met us at the elevator unexpectedly to carry them up. Good location close to the train station and easy walking to all of the high activity areas but not on a busy street itself, so that was nice. Front desk gentleman ran the show and was great! "

"The first room we got, the bed was in the second floor. It was not convenient for anybody. Very dangerous to try to go down the stairs to the restroom. "

"Very convenient to out of Florence day trips "

"Nice balcony Good amenities Clean Staff was very welcoming "

"Really nice hotel, great location - close to all the good stuff but on a quiet street with almost no traffic. Room was a little small but it’s okay. "